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Author Topic: Cannot playback 2020 videos (RESOLVED)  (Read 6456 times)

FurryNutz

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Re: Cannot playback 2020 videos
« Reply #120 on: March 03, 2020, 06:49:29 AM »

Has a factory reset and setup from scratch been performed since the last FW update? This should be performed.

My system config has not changed for YEARS, i have motion detection on 1 camera.  no reboots on previous version of FW.   Upgrade to lastest FW and reboots happen.
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geetee2

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Re: Cannot playback 2020 videos
« Reply #121 on: March 03, 2020, 06:58:18 AM »

yes it has.
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GreenBay42

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Re: Cannot playback 2020 videos
« Reply #122 on: March 03, 2020, 07:30:04 AM »

Got a reply asking more questions about the USB drives and if anyone can use a thumb drive and see if the reboots happen (post the log). Not entirely sure why that would matter since drives have been changed and same behavior is happening.

I understand the vendor/engineers need more data to figure out what is happening since this is not a highly reported issue. You 3 are the only ones in the US who have reported reboots with the new firmware. I will find out if anything else was changed. Possibly the mydlink agent was updated and is causing the issue with older cameras with an older mydlink agent - thus asking what cameras and firmware are being used.

Questions:

1. Could you also ask the customer to use any other USB memory stick to replace the current HDD and see if the reboot issue would not happen again?

2. If using the memory stick and the problem still persists and could you download each log of the DNR-202L (it has 3 different type of logs) and forward to me?
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Professor

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Re: Cannot playback 2020 videos
« Reply #123 on: March 03, 2020, 07:45:34 AM »

I will try a usb thumb drive and will report back in about 2-3 days with logs etc.
« Last Edit: March 03, 2020, 07:49:57 AM by Professor »
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GreenBay42

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Re: Cannot playback 2020 videos
« Reply #124 on: March 03, 2020, 08:08:14 AM »

I will try a usb thumb drive and will report back in about 2-3 days with logs etc.

Thank you
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RYAT3

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Re: Cannot playback 2020 videos
« Reply #125 on: March 03, 2020, 10:29:10 AM »

Okay, all 3 misbehaving systems cameras with motion detections set up.

Good to know


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geetee2

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Re: Cannot playback 2020 videos
« Reply #126 on: March 04, 2020, 08:25:41 PM »

it is very easy for dlink eng to fix the issue.   they know what in their code they changed to fix the 2020 bug and remving it, stops the  reboots.   they just need to read their code or perhaps they should open source it and then we (I) can fix it!
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FurryNutz

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Re: Cannot playback 2020 videos
« Reply #127 on: March 05, 2020, 06:12:37 AM »

This thread has gone off the rails and since the original problems has been fixed. We are closing this thread.

For the random reboot issue thats happening for those if you, please continue to post about this here:
http://forums.dlink.com/index.php?topic=75417.0

Users will have to be patient and wait for D-Link to correct the random reboot watchdog issue.

Good Luck.

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GreenBay42

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Re: Cannot playback 2020 videos
« Reply #128 on: March 05, 2020, 08:57:29 AM »

it is very easy for dlink eng to fix the issue.   they know what in their code they changed to fix the 2020 bug and remving it, stops the  reboots.   they just need to read their code or perhaps they should open source it and then we (I) can fix it!

I love assumptions... This product was discontinued years ago so it is not the number 1 priority. Not every user with the beta firmware is experiencing this issue. You 3 are the only ones in the US that have reported it. If the engineers/vendor cannot replicate the issue, it makes it difficult to fix. Right?  I understand your frustration. We are all frustrated about this since having the date stop at 2019 is mind-boggling. They are working on the issue, trying to figure out what is wrong.

We appreciate the info you all have sent and hopefully will help them narrow down the issue. 
« Last Edit: March 05, 2020, 09:09:51 AM by GreenBay42 »
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GreenBay42

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Re: Cannot playback 2020 videos (RESOLVED)
« Reply #129 on: March 09, 2020, 08:23:56 AM »

Please post here for reboot issues --> http://forums.dlink.com/index.php?topic=75417.0

Professor, did you try using a thumb drive by any chance?
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