• March 28, 2020, 02:29:18 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: [1] 2 3 ... 9

Author Topic: Cannot playback 2020 videos (RESOLVED)  (Read 3359 times)

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2171
Cannot playback 2020 videos (RESOLVED)
« on: January 01, 2020, 03:25:59 PM »

Looks like we need a f/w upgrade to allow more years in the dropdown as it stops in 2019, and hence feeding the wrong year back to the main page.

A quick turn around in this one to get it working would be nice. All systems affected.

Thank you


« Last Edit: March 05, 2020, 06:13:23 AM by FurryNutz »
Logged

GreenBay42

  • Administrator
  • Level 10 Member
  • *
  • Posts: 2433
Re: Cannot playback 2020 videos
« Reply #1 on: January 02, 2020, 08:06:13 AM »

Hmmm that is not good  ::)

I will report it and make sure it gets resolved as soon as possible.
Logged

blejten

  • Level 1 Member
  • *
  • Posts: 1
Re: Cannot playback 2020 videos
« Reply #2 on: January 02, 2020, 08:45:11 AM »

Hmmm that is not good  ::)

I will report it and make sure it gets resolved as soon as possible.

I can confirm the same issue with DNR-312L. I guess I don't need to post a new topic in the right board for it since you have already acknowledged the problem :)
Logged

GreenBay42

  • Administrator
  • Level 10 Member
  • *
  • Posts: 2433
Re: Cannot playback 2020 videos
« Reply #3 on: January 02, 2020, 08:55:35 AM »

I added the 312L to the support ticket.  Really not sure why they stopped at 2019.
Logged

Thermogenic

  • Level 1 Member
  • *
  • Posts: 15
Re: Cannot playback 2020 videos
« Reply #4 on: January 02, 2020, 02:55:06 PM »

*sigh* came to report this, glad to see others already have.  Thanks!
Logged

GreenBay42

  • Administrator
  • Level 10 Member
  • *
  • Posts: 2433
Re: Cannot playback 2020 videos
« Reply #5 on: January 02, 2020, 02:58:40 PM »

There are multiple support tickets out so hopefully there will be a quick fix.
Logged

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2171
WORK AROUND
« Reply #6 on: January 02, 2020, 05:24:56 PM »

There are multiple support tickets out so hopefully there will be a quick fix.

Thanks.

WORK AROUND UPDATE WORK AROUND UPDATE WORK AROUND UPDATE :[/size]

Change to January 2014 to get alignment of dates with days.

This will work until feb29.

Will have to find a day/year that aligns with March 1st after that.

Update 1 - Format the harddrive.  Or you will start deleting what you just recorded in 2014.  (ie, your old 2019 remains).
Update 2- my harddrive format failed! :( ugh
Update 3: My 4TB HD would not format in FAT32, had to switch to NTFS.  Now my 2014 recordings should not delete anymore.
« Last Edit: January 03, 2020, 04:25:46 PM by RYAT3 »
Logged

guanliangp

  • Level 1 Member
  • *
  • Posts: 3
Re: Cannot playback 2020 videos
« Reply #7 on: January 02, 2020, 06:08:59 PM »

I also have the same problem, the dated ended 31st Dec 2019 and nothing on 1.1.2020
Logged

guanliangp

  • Level 1 Member
  • *
  • Posts: 3
Re: Cannot playback 2020 videos
« Reply #8 on: January 02, 2020, 06:29:13 PM »

I have the same problem. nothing for year 2020. please put me in the list
Logged

GreenBay42

  • Administrator
  • Level 10 Member
  • *
  • Posts: 2433
Re: Cannot playback 2020 videos
« Reply #9 on: January 03, 2020, 06:44:43 AM »

Engineers have notified the vendors and hope to have this fixed shortly.

They have verified the issue with the DNR-202L, 312L, 322L (revB), and DNR-2020-04.  ::)
Logged

geetee2

  • Level 2 Member
  • **
  • Posts: 43
Re: Cannot playback 2020 videos
« Reply #10 on: January 03, 2020, 10:14:08 AM »

extreme bad programming here to cause this bug.    when will it be fixed?  and where will download link be posted.   the bug is in the hdd windows program and NOT in the 202l firmware.   proved by sniffing the web traffic and the web interface viewer is correct.
Logged

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2171
Re: Cannot playback 2020 videos
« Reply #11 on: January 03, 2020, 10:38:51 AM »

extreme bad programming here to cause this bug.    when will it be fixed?  and where will download link be posted.   the bug is in the hdd windows program and NOT in the 202l firmware.   proved by sniffing the web traffic and the web interface viewer is correct.


That sounds like a different problem, separate to the dnr202l  viewer application in the f/w
Logged

geetee2

  • Level 2 Member
  • **
  • Posts: 43
Re: Cannot playback 2020 videos
« Reply #12 on: January 03, 2020, 11:01:02 AM »

its the same issue

the windows hdd viewer is computing the year wrong as of 1-1-2020 and sending a web request to get year 2015 :(  rather than 2020.

the same dnr 202l with the web interface sends the correct  year to the web request.

you can user wireshark to sniff the ethernet packets and you will see what I tried to explain :)
Logged

geetee2

  • Level 2 Member
  • **
  • Posts: 43
Re: Cannot playback 2020 videos
« Reply #13 on: January 03, 2020, 11:07:58 AM »

if one can tell me how to upload pics here, I will do so


Logged

geetee2

  • Level 2 Member
  • **
  • Posts: 43
Re: Cannot playback 2020 videos
« Reply #14 on: January 03, 2020, 11:12:41 AM »

Logged
Pages: [1] 2 3 ... 9