D-Link Forums

D-Link Network Video Recorders => DNR-202L => Topic started by: RYAT3 on January 01, 2020, 03:25:59 PM

Title: Cannot playback 2020 videos (RESOLVED)
Post by: RYAT3 on January 01, 2020, 03:25:59 PM
Looks like we need a f/w upgrade to allow more years in the dropdown as it stops in 2019, and hence feeding the wrong year back to the main page.

A quick turn around in this one to get it working would be nice. All systems affected.

Thank you

(https://i.postimg.cc/FRvTywrK/Untitled.jpg) (https://postimages.org/)
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 02, 2020, 08:06:13 AM
Hmmm that is not good  ::)

I will report it and make sure it gets resolved as soon as possible.
Title: Re: Cannot playback 2020 videos
Post by: blejten on January 02, 2020, 08:45:11 AM
Hmmm that is not good  ::)

I will report it and make sure it gets resolved as soon as possible.

I can confirm the same issue with DNR-312L. I guess I don't need to post a new topic in the right board for it since you have already acknowledged the problem :)
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 02, 2020, 08:55:35 AM
I added the 312L to the support ticket.  Really not sure why they stopped at 2019.
Title: Re: Cannot playback 2020 videos
Post by: Thermogenic on January 02, 2020, 02:55:06 PM
*sigh* came to report this, glad to see others already have.  Thanks!
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 02, 2020, 02:58:40 PM
There are multiple support tickets out so hopefully there will be a quick fix.
Title: WORK AROUND
Post by: RYAT3 on January 02, 2020, 05:24:56 PM
There are multiple support tickets out so hopefully there will be a quick fix.

Thanks.

WORK AROUND UPDATE WORK AROUND UPDATE WORK AROUND UPDATE :
[/size]

Change to January 2014 to get alignment of dates with days.

This will work until feb29.

Will have to find a day/year that aligns with March 1st after that.

Update 1 - Format the harddrive.  Or you will start deleting what you just recorded in 2014.  (ie, your old 2019 remains).
Update 2- my harddrive format failed! :( ugh
Update 3: My 4TB HD would not format in FAT32, had to switch to NTFS.  Now my 2014 recordings should not delete anymore.
Title: Re: Cannot playback 2020 videos
Post by: guanliangp on January 02, 2020, 06:08:59 PM
I also have the same problem, the dated ended 31st Dec 2019 and nothing on 1.1.2020
Title: Re: Cannot playback 2020 videos
Post by: guanliangp on January 02, 2020, 06:29:13 PM
I have the same problem. nothing for year 2020. please put me in the list
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 03, 2020, 06:44:43 AM
Engineers have notified the vendors and hope to have this fixed shortly.

They have verified the issue with the DNR-202L, 312L, 322L (revB), and DNR-2020-04.  ::)
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 03, 2020, 10:14:08 AM
extreme bad programming here to cause this bug.    when will it be fixed?  and where will download link be posted.   the bug is in the hdd windows program and NOT in the 202l firmware.   proved by sniffing the web traffic and the web interface viewer is correct.
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on January 03, 2020, 10:38:51 AM
extreme bad programming here to cause this bug.    when will it be fixed?  and where will download link be posted.   the bug is in the hdd windows program and NOT in the 202l firmware.   proved by sniffing the web traffic and the web interface viewer is correct.


That sounds like a different problem, separate to the dnr202l  viewer application in the f/w
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 03, 2020, 11:01:02 AM
its the same issue

the windows hdd viewer is computing the year wrong as of 1-1-2020 and sending a web request to get year 2015 :(  rather than 2020.

the same dnr 202l with the web interface sends the correct  year to the web request.

you can user wireshark to sniff the ethernet packets and you will see what I tried to explain :)
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 03, 2020, 11:07:58 AM
if one can tell me how to upload pics here, I will do so


Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 03, 2020, 11:12:41 AM
see here.
https://postimg.cc/vgjsf21B (https://postimg.cc/vgjsf21B)
and here
https://postimg.cc/0Mrv61yF (https://postimg.cc/0Mrv61yF)
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 03, 2020, 11:27:25 AM
I sent D-Link your image URLs to your images so please leave them up for about a week.

I do not believe the HDD software will need updating since it just pulls data from the NVR device. I did ask them to verify that.
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 03, 2020, 11:33:38 AM
my images show that the hdd software is where the bug is.   the hdd software is requesting the year 1-2004  when it should be asking for 1-2020

please run wireshark and see for yourself.

lets hope fix is asap and will you post the fix here? so that we can be notified.
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 03, 2020, 11:38:05 AM
I will post as soon as I get anything back.

I updated the support ticket with your images and info so they will test it.
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on January 03, 2020, 10:19:00 PM
my images show that the hdd software is where the bug is.   the hdd software is requesting the year 1-2004  when it should be asking for 1-2020

please run wireshark and see for yourself.

lets hope fix is asap and will you post the fix here? so that we can be notified.


Your image shows 2020 is not in the list.

2004 may be the default as opposed to null.

If you could select 2020, it would probably work.

I never used wireshark, but can you alter the parameter from 2004 to 2020?
Title: Re: Cannot playback 2020 videos
Post by: Jedi-77 on January 04, 2020, 04:52:45 AM
Has this been resolved yet? I had an incident earlier this morning where something was stolen from the front of my property. I went to view my videos on HDD Viewer only to find I cant select 2020 as a year to view my files!! This needs to be resolved immediately, c'mon D-Link!
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on January 04, 2020, 12:44:58 PM
It's under review with D-LInk. NO time frame on when it will be fixed. Takes time to review and fixed problems. Doesn't happen over night unfortunately.
http://forums.dlink.com/index.php?topic=75280.0 (http://forums.dlink.com/index.php?topic=75280.0)
Please be patient.

Has this been resolved yet? I had an incident earlier this morning where something was stolen from the front of my property. I went to view my videos on HDD Viewer only to find I cant select 2020 as a year to view my files!! This needs to be resolved immediately, c'mon D-Link!
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on January 04, 2020, 01:44:54 PM
Engineers have notified the vendors and hope to have this fixed shortly.


That does sound weird.  ???  Isn't Dlink the vendor?   ::)
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on January 04, 2020, 03:39:22 PM
D-Link is the Mfr, They and other router Mfrs use 3rd party vendors for code packages that D-Link complies and puts in FW or SW. Same with HW. Router mfrs use different chip sets in there routers. Up to vendors and D-Link to make it work on HW platforms. D-Link used to do there own QoS code. Now It 3rd party I believe among other things.  ::) I wish router Mfrs would no rely on this as much as they have.  :-\
Title: Re: Cannot playback 2020 videos
Post by: Jedi-77 on January 04, 2020, 05:15:06 PM
Well, I can confirm that the problem is not with the DNR-202L device. The problem is with the HDD Viewer Software.

As a temporary solution, I have manually changed all the dates on all my DNR-202L devices to 2019. This enables me to view the recordings in HDD Viewer, even though the dates are off by one day since we are in 2020. But better than nothing at this stage.

I'm still hoping for a speedy solution to this by D-Link as this is ridiculous that we are expected to use dated software with such a silly bug. However, I am already pricing up another system by either Swann or Reolink to replace this non-supported D-Link system if a solution is not found in regards to an update and proper working HDD Viewer software.
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on January 04, 2020, 07:01:21 PM
Well, I can confirm that the problem is not with the DNR-202L device. The problem is with the HDD Viewer Software.

As a temporary solution, I have manually changed all the dates on all my DNR-202L devices to 2019. This enables me to view the recordings in HDD Viewer, even though the dates are off by one day since we are in 2020. But better than nothing at this stage.

I'm still hoping for a speedy solution to this by D-Link as this is ridiculous that we are expected to use dated software with such a silly bug. However, I am already pricing up another system by either Swann or Reolink to replace this non-supported D-Link system if a solution is not found in regards to an update and proper working HDD Viewer software.

If you would use 2014 like I posted about on page 1 oi this post, you wouldn't be off by 1 day!!!!

Your welcome
Title: Re: Cannot playback 2020 videos
Post by: Jedi-77 on January 04, 2020, 08:02:03 PM
Ahhh ok, I missed that initially :)

[/quote]

If you would use 2014 like I posted about on page 1 oi this post, you wouldn't be off by 1 day!!!!

Your welcome
[/quote]
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on January 05, 2020, 09:36:18 AM
my images show that the hdd software is where the bug is.   the hdd software is requesting the year 1-2004  when it should be asking for 1-2020

please run wireshark and see for yourself.

lets hope fix is asap and will you post the fix here? so that we can be notified.

on the dnr-202l, when it's null, it does default to 2004 also. which is just as bad as passing null.



(https://i.postimg.cc/c62ntVvB/2004.png) (https://postimg.cc/c62ntVvB)
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 05, 2020, 09:07:18 PM
D-Link is the Mfr, They and other router Mfrs use 3rd party vendors for code packages that D-Link complies and puts in FW or SW. Same with HW. Router mfrs use different chip sets in there routers. Up to vendors and D-Link to make it work on HW platforms. D-Link used to do there own QoS code. Now It 3rd party I believe among other things.  ::) I wish router Mfrs would no rely on this as much as they have.  :-\

Welcome to the tech industry... :)
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 07, 2020, 09:39:54 AM
What is the response from the dev team to make this super simple 2 minute fix?
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 07, 2020, 09:41:15 AM
what is the reply from dlink dev group for this simple 5 minute fix?
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on January 07, 2020, 09:44:37 AM
what is the reply from dlink dev group for this simple 5 minute fix?

It was posted about by GreenBay42
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 07, 2020, 09:46:42 AM
They released new software for the DNR-312L  DNR-322L Rev B so others should be coming soon. So maybe takes 10 minutes to fix  ::) ::) ::)
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 07, 2020, 09:47:54 AM
do we have a url to where the hdd viewer fix will be posted?
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 07, 2020, 09:51:14 AM
I will post the DNR-202L fix here when I get it and it will get posted on the support site - support.dlink.com/DNR-202L

The DNR-322L revB software is here --> ftp://FTP2.DLINK.COM/PRODUCTS/DNR-322L/REVB/DNR-322L_REVB_PLAYBACK_MANAGER_v2.2.2.zip (ftp://FTP2.DLINK.COM/PRODUCTS/DNR-322L/REVB/DNR-322L_REVB_PLAYBACK_MANAGER_v2.2.2.zip)
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 07, 2020, 10:03:36 AM
Thanks.
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 08, 2020, 07:37:13 AM
Still waiting for the DNR-202L firmware. Hopefully in the next few days.

I did get firmware updates for other DNR models:
- DNR-2020-04P RevA (http://forums.dlink.com/index.php?topic=75303.msg305075#new)
- DNR-312L RevA (http://forums.dlink.com/index.php?topic=75301.0)
- DNR-322L RevB (http://forums.dlink.com/index.php?topic=75302.0)
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 08, 2020, 07:42:02 AM
thanks.  the bug is in the HDD software and not at all in the firmware.   please run wireshark to see the bug
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 08, 2020, 07:46:28 AM
also see that dlink has released "fixes" as BETA versions.  We need production releases - not BETA.   please advise.
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 08, 2020, 07:53:53 AM
Things take time. They are in the process of making the beta "official". You have to realize it has to go through vendor/D-Link testing, then possible certification such as FCC, CE, and all the European, Asian, and Russian certifications since these products are global.
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on January 08, 2020, 12:21:43 PM
Some of us would be willing beta testers to help test this to make sure it works out in the field  when and if possible.
 :-\
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 10, 2020, 09:41:27 AM
when will 202l fix be released
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 10, 2020, 09:45:21 AM
They didn't give me a date.
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 10, 2020, 09:51:11 AM
did they commit to fix it?
did they give you dates for any other nvr s
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 10, 2020, 09:53:08 AM
Yes they committed to fix it. There were firmware releases for the other 3 released yesterday.
Title: Re: Cannot playback 2020 videos
Post by: Jedi-77 on January 11, 2020, 01:03:35 AM
Why are they fixing the DNR-202L firmware, if the issue is with HDD Viewer software?
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on January 11, 2020, 03:05:50 PM
Why are they fixing the DNR-202L firmware, if the issue is with HDD Viewer software?

The problem is also with the DNR-202L.  I don't use the HDD Viewer.
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 13, 2020, 03:43:03 PM
did you get date for the 202l fix?   can you provide the dlink team contact info for us to escalate?

I sure hope someone on social media doesn't expose this bug to the world for it looks bad for dlink to be taking so long to solve such a simple fix while users are totally dead in water.
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 13, 2020, 05:03:56 PM
The people that wrote the software and wrote the code for the firmware are fixing it. Please be patient. There is nothing to escalate. They are fixing it.
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on January 14, 2020, 06:16:53 AM
I guess the D-Link forums aren't considered social media.  ::)
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on January 15, 2020, 10:29:23 AM
did you get date for the 202l fix?   can you provide the dlink team contact info for us to escalate?

I sure hope someone on social media doesn't expose this bug to the world for it looks bad for dlink to be taking so long to solve such a simple fix while users are totally dead in water.

I am not dead in the water.  The 2014 hack is working great.
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on January 15, 2020, 12:05:28 PM
What is this 2014 Hack?  ???
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 15, 2020, 12:15:20 PM
http://forums.dlink.com/index.php?topic=75277.msg304963#msg304963 (http://forums.dlink.com/index.php?topic=75277.msg304963#msg304963)
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on January 15, 2020, 12:28:26 PM
Ok.
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on January 15, 2020, 02:41:07 PM
I tested the Android mydlink nvr app, works with 2020.  :D
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 17, 2020, 06:23:33 AM
thats cause the bug in the HDD viewer (see my previous posts with screen shots using wireshark.

its been a week now., still no fix for the 202L ?????  Getting time to escalate I fear.  Need due date please
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 17, 2020, 06:48:51 AM
I do not have a date unfortunately. Again, nothing to escalate. They are currently working on it. I hope we get it before Chinese new year since they take a week off.
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 17, 2020, 06:52:00 AM
surely they are aware of the potential bad press they will get (and only getting worse) the longer they are taking.
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on January 17, 2020, 07:05:06 AM
Press has nothing to do with it. Please be patient while D-Link works on it. This isn't the first time D-Link has had to correct a DATE issue. D-Link and other router mfrs are not perfect thus bugs seems to be a constant since we are a imperfect world.

Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 21, 2020, 11:56:58 AM
FINALLY!!  This firmware was under Canada's ticket but it should be good for the US.

ftp://FTP2.DLINK.COM/PRODUCTS/DNR-202L/REVA/DNR-202L_REVA_FIRMWARE_v2.5.8_BETA.zip (ftp://FTP2.DLINK.COM/PRODUCTS/DNR-202L/REVA/DNR-202L_REVA_FIRMWARE_v2.5.8_BETA.zip)
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on January 21, 2020, 12:18:49 PM
Thank you Sir.  ;D
Title: Re: Cannot playback 2020 videos
Post by: Professor on January 21, 2020, 06:49:21 PM
New DNR-202L_REVA Firmware v2.5.8_Beta works perfectly.  Thank you!
Title: Re: Cannot playback 2020 videos
Post by: Jedi-77 on January 21, 2020, 07:48:06 PM
So how does the firmware address the issue with the HDD Viewer software that many of us use to view our recorded videos?
Title: Re: Cannot playback 2020 videos
Post by: Jedi-77 on January 22, 2020, 03:38:57 AM
So I have tried the new firmware. And yes, I can now select dates in 2020. However, my recorded video is now incomplete as per my comments in the other post. Video that is recorded manually seems to work fine. But video that is recorded on motion detection is incomplete. The preview shows me that it should be a 3 or 4 minute clip, but only about 30sec to 1min of the actual video will play. This has always been a problem for me when using the DNR-202L and my outdoor DCS-2330L cameras. If I use anything beyond version 2.00 of the DNR-202L firmware, my videos do not play back properly.  There is obviously something wrong in these later firmware versions in regards to the DNR-202L and the DCS-2330L cameras that has not been resolved. My other camera on the other hand, a DCS-4802E seems to work fine. And yes, the DNR-202L was factory reset after the firmware installation and the DCS-2660L cameras are running the latest firmware. So how can this be resolved?

And back to my original question, when will the HDD Viewer software be fixed as that is not addressed with this firmware update.
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on January 22, 2020, 04:43:11 AM
New DNR-202L_REVA Firmware v2.5.8_Beta works perfectly.  Thank you!

dig deeper


http://forums.dlink.com/index.php?topic=75328.0
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on January 22, 2020, 06:06:35 AM
Let us know if you notice anything similar to what others are seeing.

New DNR-202L_REVA Firmware v2.5.8_Beta works perfectly.  Thank you!
Title: Re: Cannot playback 2020 videos
Post by: Professor on January 22, 2020, 06:06:10 PM
Update from Professor:  I am using the DCS-932LB Cameras (4 of them).  As I wrote earlier no problems on the new DNR-202L_REVA Firmware v2.5.8_Beta works perfectly.  Playback of videos is NOT an issue for my camera system and the new DNR-202L firmware.  At least they got it right in setting the maximum date to 2070.
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on January 23, 2020, 06:12:07 AM
Thanks for letting us know.  ;)

Enjoy.  ;)

Update from Professor:  I am using the DCS-932LB Cameras (4 of them).  As I wrote earlier no problems on the new DNR-202L_REVA Firmware v2.5.8_Beta works perfectly.  Playback of videos is NOT an issue for my camera system and the new DNR-202L firmware.  At least they got it right in setting the maximum date to 2070.
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 23, 2020, 06:51:31 AM
still waiting for 202l fix
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 23, 2020, 06:51:59 AM
still waiting for 202l fix.
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 23, 2020, 07:07:58 AM
downloaded 202l firmware v2.5.8, installed it and as expected, the HDD v1.3.3 is STILL BROKEN and wont show 2020 videos - limited to the 15 year dropdown bug.  WHEN WILL THIS BE FIXED
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on January 23, 2020, 07:14:00 AM
with fm 2.5.8, the hdd viewer 1.3.3 is still broken  - only shows 15 years of videos limited to 2019.
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on January 23, 2020, 08:05:50 AM
They are still working on the software. I did not get a release date. Since it is Chinese new year I will not hear back until after 1/29. I am not sure why the software isn't done since it was fixed for the other DNR products last week. They must have been waiting for the 202L firmware.
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on February 04, 2020, 06:39:58 AM
The software team/vendor should be going back to work on Feb 10th. They are opening some areas that are on coronavirus lockdown.
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 04, 2020, 09:23:23 AM
Thanks for the update.  ;)
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on February 04, 2020, 06:33:37 PM
Someone was working from home - BETA Software - ftp://FTP2.DLINK.COM/PRODUCTS/DNR-202L/REVA/DNR-202L_HDD_VIEWER_v1.3.5.zip (ftp://FTP2.DLINK.COM/PRODUCTS/DNR-202L/REVA/DNR-202L_HDD_VIEWER_v1.3.5.zip)
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 04, 2020, 09:31:29 PM
Kewl beans. Thank you Sir.  ;)
Title: Re: Cannot playback 2020 videos
Post by: guanliangp on February 08, 2020, 11:15:53 PM
thanks, this new viewer works well on my device DNR202L. good to uninstall the older version and install this one. try my home 4 unit of pc (windows 10 version 1909)
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 10, 2020, 06:15:33 AM
Thanks for letting us know.

Enjoy.  ;)

thanks, this new viewer works well on my device DNR202L. good to uninstall the older version and install this one. try my home 4 unit of pc (windows 10 version 1909)
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on February 12, 2020, 07:30:52 PM
let us know when it becomes NON BETA. tks
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on February 13, 2020, 07:31:28 AM
Does the beta work?
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on February 13, 2020, 09:11:42 AM
yes
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on February 17, 2020, 06:37:36 PM
the latest 202l firmware is flawed.

since installing it, roughly every 45 minutes, the 202l emits a loud long beep (the record light remains recording)......  i revert to the previous formware (the 2020 bug ) and no more beeps.   reinstall latest firmware and beeps again
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 17, 2020, 06:40:45 PM
Even after a factory reset and setup from scratch?
Others haven't reported this...Not seen on mine...
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on February 17, 2020, 06:43:57 PM
then I am first to report it.

see syslog.  shows device restarting.

2020/02/17, 06:58:42, network set to static IP 150.233.25.54
2020/02/17, 06:58:44, usb1 mounted successfully.
2020/02/17, 06:58:57, system set to new time 2020/02/17 06:59:02.
2020/02/17, 07:04:54, system watch-dog reboot.(code 64)
2020/02/17, 07:05:25, system power on.
2020/02/17, 07:05:28, network set to static IP 150.233.25.54
2020/02/17, 07:05:30, usb1 mounted successfully.
2020/02/17, 07:44:06, system watch-dog reboot.(code 64)
2020/02/17, 07:44:36, system power on.
2020/02/17, 07:44:39, network set to static IP 150.233.25.54
2020/02/17, 07:44:42, usb1 mounted successfully.
2020/02/17, 08:32:42, system watch-dog reboot.(code 64)
2020/02/17, 08:33:12, system power on.
2020/02/17, 08:33:15, network set to static IP 150.233.25.54
2020/02/17, 08:33:15, usb1 mounted successfully.
2020/02/17, 11:12:53, system watch-dog reboot.(code 64)
2020/02/17, 11:13:26, system power on.
2020/02/17, 11:13:29, network set to static IP 150.233.25.54
2020/02/17, 11:13:31, usb1 mounted successfully.
2020/02/17, 13:37:32, system watch-dog reboot.(code 64)
2020/02/17, 13:38:00, system power on.
2020/02/17, 13:38:03, network set to static IP 150.233.25.54
2020/02/17, 13:38:06, usb1 mounted successfully.
2020/02/17, 13:38:17, system set to new time 2020/02/17 13:38:22.
2020/02/17, 16:26:05, system watch-dog reboot.(code 64)
2020/02/17, 16:26:33, system power on.
2020/02/17, 16:26:36, network set to static IP 150.233.25.54
2020/02/17, 16:26:38, usb1 mounted successfully.
2020/02/17, 18:33:14, system watch-dog reboot.(code 64)
2020/02/17, 18:33:46, system power on.
2020/02/17, 18:33:49, network set to static IP 150.233.25.54
2020/02/17, 18:33:51, usb1 mounted successfully.
2020/02/17, 18:38:34, admin login Ok from 150.233.25.37
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on February 17, 2020, 08:27:27 PM
you can see the issue here with new firmware:

2020/02/17  20:18:37  admin login Ok from 150.233.25.37
2020/02/17  20:08:06  usb1 mounted successfully.
2020/02/17  20:08:03  network set to static IP 150.233.25.54
2020/02/17  20:08:00  system power on.
2020/02/17  20:07:32  system watch-dog reboot.(code 64)

new formware is causing a reboot via watchdog.....
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 17, 2020, 09:03:19 PM
Even after a factory reset and setup from scratch?
Is the DNR set for automatic DHCP IP addressing or a static IP.
Using a 150 IP address range?

2020/01/21, 16:39:11, admin login Ok from 192.168.0.125
2020/01/21, 16:42:26, usb1 unmounted successfully.
2020/01/21, 16:42:31, system normal power off.
2020/01/21, 16:45:07, system power on.
2020/01/21, 16:45:10, network set to static IP 192.168.0.202
2020/01/21, 16:45:10, usb1 mounted successfully.
2020/01/21, 16:47:19, admin login Ok from 192.168.0.125
2020/01/21, 16:52:09, system power reboot.
2020/01/21, 16:52:29, usb1 unmounted successfully.
2020/01/21, 16:52:36, system normal power off.
2020/01/21, 16:53:10, system power on.
2020/01/21, 16:53:13, network set to static IP 192.168.0.202
2020/01/21, 16:53:13, usb1 mounted successfully.
2020/01/21, 16:54:35, admin login Ok from 192.168.0.125
2020/01/21, 17:00:38, admin login Ok from 192.168.0.125
2020/01/28, 17:13:50, system set to new time
2020/02/17, 21:47:13, admin login Ok from 192.168.0.107

I don't see this watch dog entry on mine.

What cameras are you recording from?
What kind of USB drive do you have connected?
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on February 18, 2020, 06:17:15 AM
nothing has changed for years.  issue is the new firmware
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 18, 2020, 06:18:16 AM
Even after a factory reset and setup from scratch?
Title: Re: Cannot playback 2020 videos
Post by: Professor on February 18, 2020, 06:51:28 AM
I have had an occasional (once every few days) long loud beep from the using the new beta firmware.  Can't pin it down to any specific events though.  Other than that everything works OK - no recording or playback problems
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 18, 2020, 07:27:26 AM
Can you check your Logs to see if you see any of these in the logs?
system watch-dog reboot.(code 64)

Has your DNR been factory reset and setup from scratch since the FW update?

I have had an occasional (once every few days) long loud beep from the using the new beta firmware.  Can't pin it down to any specific events though.  Other than that everything works OK - no recording or playback problems
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on February 18, 2020, 03:41:47 PM
nothing has changed for years.  issue is the new firmware

No, it was the previous F/W.

I reported 3 years ago now.

http://forums.dlink.com/index.php?topic=72739.msg292068#msg292068
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on February 18, 2020, 03:48:55 PM
My system with 2 cameras, 1 24x8, the other 10 hours per day did this a couple times years ago. I can not find it in the log and it hasn't done it on the new F/W.
(usb powered ultra passport WD)

system 2 with previous f/w and only 2 caeras 24x7 has not done it that i can see iogs.
system 1 which resides next to system 2 and has 4 24x7 cameras and still on the old f/w has done as recently as 2/17.

maybe caermas at full quality and 24x7 are the problem.  I cannot tell from here which system 2or 3 has the WD ultra pssport or the full size external HD WD with power supply. 

The power at home with 2&3 - I never get 5 volts when measuring what my devices are chargning at.


Title: Re: Cannot playback 2020 videos
Post by: Professor on February 19, 2020, 05:27:30 AM
Can you check your Logs to see if you see any of these in the logs?
system watch-dog reboot.(code 64)

Has your DNR been factory reset and setup from scratch since the FW update?

I have had an occasional (once every few days) long loud beep from the using the new beta firmware.  Can't pin it down to any specific events though.  Other than that everything works OK - no recording or playback problems
[/quote


I did perform a factory reset from scratch since the beta Firmware update.  Nothing in my system logs to show why the beep occurs.  I have not had a long loud beep for the past 7 days though.  Seems to be a random occurrence so far.  My recording hdd is not full.  I use a WD MyPassport 2TB.  Have 2 DC-932LB cameras on 24 hour recording mode.
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 19, 2020, 06:27:24 AM
What model cameras do you have connected?
What resolution are they using?
Title: Re: Cannot playback 2020 videos
Post by: Professor on February 21, 2020, 06:27:36 PM
I am just reporting a problem that I have noticed with the new beta firmware for the DNR-202L and confirms what geetee2 has previously reported

I have also noticed that my system is being rebooted using the new Firmware.  It has also resulted in an occasional (once every few days) long loud beep from the using the new beta firmware.

I did perform a factory reset from scratch for the latest beta Firmware update and reformatted my recording HDD.  The problem seems to be a random occurrence so far.  I use a WD MyPassport Ultra 2TB for the recording HDD.  I have 2 DC-932LB cameras - one of them in 24 hour recording mode and the other recording about 12 hours/day.

My cameras do go offline occasionally - mainly due to my WiFi system, but my DNR-202L is never taken down.

My computer system and peripherals are on a battery backup system and there have been no power outages for several months
 
The system logs (below) for the past 2 weeks are showing a system watch-dog reboot.(code 64) which corresponds to the time the loud beep occurs from the DNR-202L.  I am not usually in the room with my computer and recording device when it occurs, but today at 2/21/2020 at 9:26:13 am local time the beep occured while I was on my computer.  It was a system reboot for the DNR-202L.  Also the system set to a new time a few seconds later.  I did not reset anything nor did I unmount and then remount the attached USB drive.  I did lose about 1 minute of recordings while the system went off line.  The system watch-dog reboot.(code 64) is a new error message that I have never seen before.  These anomalies just keep cropping up with the new beta firmware.  I did not have this problem using the old firmware.

2020/02/07, 10:32:37, system watch-dog reboot.(code 64)
2020/02/07, 10:33:05, system power on.
2020/02/07, 10:33:11, network set to DHCP
2020/02/07, 10:33:23, system set to new time 2020/02/07 10:33:17.
2020/02/07, 10:33:50, usb1 mounted successfully.

2020/02/08, 11:53:19, system watch-dog reboot.(code 64)
2020/02/08, 11:53:49, system power on.
2020/02/08, 11:53:55, network set to DHCP
2020/02/08, 11:54:41, usb1 mounted successfully.

2020/02/09, 01:12:25, system watch-dog reboot.(code 64)
2020/02/09, 01:12:57, system power on.
2020/02/09, 01:13:03, network set to DHCP
2020/02/09, 01:13:45, usb1 mounted successfully.
2020/02/09, 17:21:38, system watch-dog reboot.(code 64)
2020/02/09, 17:22:07, system power on.
2020/02/09, 17:22:13, network set to DHCP
2020/02/09, 17:22:59, usb1 mounted successfully.

2020/02/11, 11:13:03, admin login Ok from 192.168.1.16
2020/02/11, 15:37:43, system watch-dog reboot.(code 64)
2020/02/11, 15:38:09, system power on.
2020/02/11, 15:38:15, network set to DHCP
2020/02/11, 15:38:27, system set to new time 2020/02/11 15:38:20.
2020/02/11, 15:38:53, usb1 mounted successfully.
2020/02/11, 20:17:17, system watch-dog reboot.(code 64)
2020/02/11, 20:17:46, system power on.
2020/02/11, 20:17:52, network set to DHCP
2020/02/11, 20:18:34, usb1 mounted successfully.

2020/02/12, 04:06:02, system watch-dog reboot.(code 64)
2020/02/12, 04:06:32, system power on.
2020/02/12, 04:06:38, network set to DHCP
2020/02/12, 04:07:20, usb1 mounted successfully.

2020/02/16, 19:05:03, system watch-dog reboot.(code 64)
2020/02/16, 19:05:28, system power on.
2020/02/16, 19:05:34, network set to DHCP
2020/02/16, 19:05:46, system set to new time 2020/02/16 19:05:36.
2020/02/16, 19:06:07, usb1 mounted successfully.

2020/02/21, 09:26:13, system watch-dog reboot.(code 64)
2020/02/21, 09:26:40, system power on.
2020/02/21, 09:26:46, network set to DHCP
2020/02/21, 09:26:47, system set to new time 2020/02/21 09:26:47.
2020/02/21, 09:27:17, admin login Ok from 192.168.1.6
2020/02/21, 09:27:24, usb1 mounted successfully.
2020/02/21, 13:31:27, admin login Ok from 192.168.1.6
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on February 22, 2020, 07:44:06 AM
What was your previous F/W?

Your assumption is wrong, because I had it on the previous ?2016? F/W and still do.

Also you should see that your TEXT goes all funny depending on the reboot.
Title: Re: Cannot playback 2020 videos
Post by: Professor on February 22, 2020, 07:53:35 AM
Let's just say I starting noticing it with the new F/W.  Don't remember what Firmware I used previously.  I also upgraded my desktop computer over the past month or so and needed to reset the DNR-202L for it work properly.   As long as I know where the beep is coming from and I get an occasional system reset I can live with the issue
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on February 24, 2020, 06:22:05 AM
yup. STILL beeping  every roughly 1 hour is hour or so.   Is with the new firmware. 

BUGGY
BUGGY
BUGGY.

revert to previous fw and no beeps but of course the 2020 bug.

please advise.
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 24, 2020, 08:01:21 AM
Even after a factory reset wit the new FW? Mines not beeping. Not sure why the difference.  :-\
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on February 24, 2020, 08:06:22 AM
multiple people are reporting the same reboot and hence beep issue. 

please confirm that dlink will fix this ASAP for the beping is keeping us awake.  Poor quality code from Dlink after waiting so long for a 2020 fix.   EMBARRASSING
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 24, 2020, 08:26:13 AM
Users will need to contact D-Link support and let them know about what your seeing. As there's nothing else we can do here in the forums.

Would be nice to know if someone can do a factory reset to confirm the issue still happens. Would be "EMBARRASSING" if the problem was fixed by a reset.

Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 24, 2020, 08:27:23 AM
I presume that the main forum post has been resolved as users have been able to access and playback videos with the new FW. We can mark this post thread as solve and closed.
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on February 26, 2020, 08:12:37 AM
Issue was sent to engineers. Hopefully they can fix it or figure out what it causing the reboots.
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on February 27, 2020, 06:25:09 AM
Reply from the engineers regarding "watchdog" error and rebooting:

The code 64 is WebUI relative error report and could you confirm with the customer:

1. What browser do they use?

2. How many cameras have been managed by the DNR-202L? What Cameras are they using?

3. Do they set up DNR-202L to register Mydlink service?

4. Can they reproduce the issue every time?
 
PS: All our currently NVR is only support the IE 11 browser and the rest browsers are not working.
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on February 27, 2020, 06:37:51 AM
nothing has changed from previous fw version to latest.   happens all the time
Title: Re: Cannot playback 2020 videos
Post by: Professor on February 27, 2020, 07:14:15 AM
I use the following and have changed nothing in camera or HDD setting except updated to latest firmware
1.  Internet Explorer 11
2.  Cameras DCS-932L (2 cameras on my network)
      - 1 Camera records 24/7, other camera records for 12 hours/day
3.  DNR-202L is used to setup and register Mydlink service
4.  Issue is intermittment.  I sometimes have the code 64 WebUI report every few hours, sometimes not for a day or so. 
5.  HDD used for recording is 2TB Passport Ultra that has been in use for 3 years without any problems until the updated firmware was installed then a consistent Code 64 error.
6.  Factory reset of DNR-202L then installation of new firmware
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on February 27, 2020, 07:33:42 AM
ditto
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on February 27, 2020, 07:39:11 AM
Thanks for the info Professor. I will pass it along to the tech/engineers.
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on February 27, 2020, 07:48:44 AM
Just curious here, 1.  Internet Explorer 11 > 32bit or 64 bit version of IE?

I use the following and have changed nothing in camera or HDD setting except updated to latest firmware
1.  Internet Explorer 11
2.  Cameras DCS-932L (2 cameras on my network)
      - 1 Camera records 24/7, other camera records for 12 hours/day
3.  DNR-202L is used to setup and register Mydlink service
4.  Issue is intermittment.  I sometimes have the code 64 WebUI report every few hours, sometimes not for a day or so. 
5.  HDD used for recording is 2TB Passport Ultra that has been in use for 3 years without any problems until the updated firmware was installed then a consistent Code 64 error.
6.  Factory reset of DNR-202L then installation of new firmware
Title: Re: Cannot playback 2020 videos
Post by: Professor on February 27, 2020, 08:01:14 AM
64 bit Internet Explorer 11
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on February 27, 2020, 10:57:26 AM
64 bit Internet Explorer 11

Does it only happen when streaming from the Dnr ?

My parents have it streaming all during the daytime, but I think I've seen reboots at night when no one is streaming.
Title: Re: Cannot playback 2020 videos
Post by: Professor on February 27, 2020, 12:43:20 PM
I have one camera streaming 24/7 and the other 12 hrs/day.  The reboots are random - 21 hours without a reboot then 6 reboots in 3 hours.
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on February 27, 2020, 04:29:29 PM
I have one camera streaming 24/7 and the other 12 hrs/day.  The reboots are random - 21 hours without a reboot then 6 reboots in 3 hours.

I have verified my parents dnr 202l is random, they are not up at 3am streaming

Title: Re: Cannot playback 2020 videos
Post by: Professor on February 28, 2020, 04:46:37 AM
 I replaced my HDD Western Digital 2Tb My Paspsort Ultra with a a WD 4Tb MyBook 1280 (separate power unit) and I am still getting random Code 64 shutdowns.  DNR-202L is ok for several hours then a cluster of 3 shutdowns in an hour.  Seems that the problem is independent of the recording HDD.
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on February 28, 2020, 10:12:39 AM
Good to know professor. 

Title: Re: Cannot playback 2020 videos
Post by: geetee2 on March 02, 2020, 09:00:08 PM
it has nothing to do with the HDD.  It is a bug solely in the latest firmware.  :'(
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on March 03, 2020, 04:06:01 AM
it has nothing to do with the HDD.  It is a bug solely in the latest firmware.  :'(

Well I've put it on 3 dnr202ls, and they are all behaving the same way.  Only 1 is rebooting with watch dog 64 in the same  frequency as before, the other 2 are unaffected so far.

How about this- do you have motion detection set on any cameras? The one that reboots for me have motion detection on set in the 2 cameras, but a very small amount in the image is in red boxes.  Maybe that is the reason for lack of reboots comparatively with you and the other person. So I get the running man less often,and he might be the reason.


Title: Re: Cannot playback 2020 videos
Post by: Professor on March 03, 2020, 04:20:04 AM
I have motion detection set for my 2 cameras.  One camera 24/7 and the camera set for 12 hours/day.  The Code 64 error is random sometimes 6/day and then 1/day and sometimes none.  The error doesn't coincide with the motion detection being triggered.
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on March 03, 2020, 05:22:30 AM
I have motion detection set for my 2 cameras.  One camera 24/7 and the camera set for 12 hours/day.  The Code 64 error is random sometimes 6/day and then 1/day and sometimes none.  The error doesn't coincide with the motion detection being triggered.

Yes, I'll agree motion detection doesnt happen with watchdog 64.

I'll turn on motion detection on the other 2 boxes I have and see if it starts.

Title: Re: Cannot playback 2020 videos
Post by: geetee2 on March 03, 2020, 06:28:56 AM
My system config has not changed for YEARS, i have motion detection on 1 camera.  no reboots on previous version of FW.   Upgrade to lastest FW and reboots happen.
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on March 03, 2020, 06:49:29 AM
Has a factory reset and setup from scratch been performed since the last FW update? This should be performed.

My system config has not changed for YEARS, i have motion detection on 1 camera.  no reboots on previous version of FW.   Upgrade to lastest FW and reboots happen.
Title: Re: Cannot playback 2020 videos
Post by: geetee2 on March 03, 2020, 06:58:18 AM
yes it has.
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on March 03, 2020, 07:30:04 AM
Got a reply asking more questions about the USB drives and if anyone can use a thumb drive and see if the reboots happen (post the log). Not entirely sure why that would matter since drives have been changed and same behavior is happening.

I understand the vendor/engineers need more data to figure out what is happening since this is not a highly reported issue. You 3 are the only ones in the US who have reported reboots with the new firmware. I will find out if anything else was changed. Possibly the mydlink agent was updated and is causing the issue with older cameras with an older mydlink agent - thus asking what cameras and firmware are being used.

Questions:

1. Could you also ask the customer to use any other USB memory stick to replace the current HDD and see if the reboot issue would not happen again?

2. If using the memory stick and the problem still persists and could you download each log of the DNR-202L (it has 3 different type of logs) and forward to me?
Title: Re: Cannot playback 2020 videos
Post by: Professor on March 03, 2020, 07:45:34 AM
I will try a usb thumb drive and will report back in about 2-3 days with logs etc.
Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on March 03, 2020, 08:08:14 AM
I will try a usb thumb drive and will report back in about 2-3 days with logs etc.

Thank you
Title: Re: Cannot playback 2020 videos
Post by: RYAT3 on March 03, 2020, 10:29:10 AM
Okay, all 3 misbehaving systems cameras with motion detections set up.

Good to know


Title: Re: Cannot playback 2020 videos
Post by: geetee2 on March 04, 2020, 08:25:41 PM
it is very easy for dlink eng to fix the issue.   they know what in their code they changed to fix the 2020 bug and remving it, stops the  reboots.   they just need to read their code or perhaps they should open source it and then we (I) can fix it!
Title: Re: Cannot playback 2020 videos
Post by: FurryNutz on March 05, 2020, 06:12:37 AM
This thread has gone off the rails and since the original problems has been fixed. We are closing this thread.

For the random reboot issue thats happening for those if you, please continue to post about this here:
http://forums.dlink.com/index.php?topic=75417.0 (http://forums.dlink.com/index.php?topic=75417.0)

Users will have to be patient and wait for D-Link to correct the random reboot watchdog issue.

Good Luck.

Title: Re: Cannot playback 2020 videos
Post by: GreenBay42 on March 05, 2020, 08:57:29 AM
it is very easy for dlink eng to fix the issue.   they know what in their code they changed to fix the 2020 bug and remving it, stops the  reboots.   they just need to read their code or perhaps they should open source it and then we (I) can fix it!

I love assumptions... This product was discontinued years ago so it is not the number 1 priority. Not every user with the beta firmware is experiencing this issue. You 3 are the only ones in the US that have reported it. If the engineers/vendor cannot replicate the issue, it makes it difficult to fix. Right?  I understand your frustration. We are all frustrated about this since having the date stop at 2019 is mind-boggling. They are working on the issue, trying to figure out what is wrong.

We appreciate the info you all have sent and hopefully will help them narrow down the issue. 
Title: Re: Cannot playback 2020 videos (RESOLVED)
Post by: GreenBay42 on March 09, 2020, 08:23:56 AM
Please post here for reboot issues --> http://forums.dlink.com/index.php?topic=75417.0 (http://forums.dlink.com/index.php?topic=75417.0)

Professor, did you try using a thumb drive by any chance?