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Author Topic: latest 202l firmware fixed 2020 bug has now causing unit to reboot 2.05.08  (Read 2269 times)

geetee2

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Many users reporting that 2.05.08 beta is defective with below symptom.  I placed email support and has been 4 days and still no reply from dlink  support on this issue.


see syslog.  shows device restarting.

2020/02/17, 06:58:42, network set to static IP 150.233.25.54
2020/02/17, 06:58:44, usb1 mounted successfully.
2020/02/17, 06:58:57, system set to new time 2020/02/17 06:59:02.
2020/02/17, 07:04:54, system watch-dog reboot.(code 64)
2020/02/17, 07:05:25, system power on.
2020/02/17, 07:05:28, network set to static IP 150.233.25.54
2020/02/17, 07:05:30, usb1 mounted successfully.
2020/02/17, 07:44:06, system watch-dog reboot.(code 64)
2020/02/17, 07:44:36, system power on.
2020/02/17, 07:44:39, network set to static IP 150.233.25.54
2020/02/17, 07:44:42, usb1 mounted successfully.
2020/02/17, 08:32:42, system watch-dog reboot.(code 64)
2020/02/17, 08:33:12, system power on.
2020/02/17, 08:33:15, network set to static IP 150.233.25.54
2020/02/17, 08:33:15, usb1 mounted successfully.
2020/02/17, 11:12:53, system watch-dog reboot.(code 64)
2020/02/17, 11:13:26, system power on.
2020/02/17, 11:13:29, network set to static IP 150.233.25.54
2020/02/17, 11:13:31, usb1 mounted successfully.
2020/02/17, 13:37:32, system watch-dog reboot.(code 64)
2020/02/17, 13:38:00, system power on.
2020/02/17, 13:38:03, network set to static IP 150.233.25.54
2020/02/17, 13:38:06, usb1 mounted successfully.
2020/02/17, 13:38:17, system set to new time 2020/02/17 13:38:22.
2020/02/17, 16:26:05, system watch-dog reboot.(code 64)
2020/02/17, 16:26:33, system power on.
2020/02/17, 16:26:36, network set to static IP 150.233.25.54
2020/02/17, 16:26:38, usb1 mounted successfully.
2020/02/17, 18:33:14, system watch-dog reboot.(code 64)
2020/02/17, 18:33:46, system power on.
2020/02/17, 18:33:49, network set to static IP 150.233.25.54
2020/02/17, 18:33:51, usb1 mounted successfully.
2020/02/17, 18:38:34, admin login Ok from 150.233.25.37
Report to moderator    73.92.112.250
geetee2
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Re: Cannot playback 2020 videos
Reply #84 on: February 17, 2020, 08:27:27 PM
RemoveRemove
you can see the issue here with new firmware:

2020/02/17  20:18:37  admin login Ok from 150.233.25.37
2020/02/17  20:08:06  usb1 mounted successfully.
2020/02/17  20:08:03  network set to static IP 150.233.25.54
2020/02/17  20:08:00  system power on.
2020/02/17  20:07:32  system watch-dog reboot.(code 64)

new formware is causing a reboot via watchdog.....
« Last Edit: April 15, 2020, 10:13:14 AM by GreenBay42 »
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FurryNutz

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Re: latest 202l firmware fixed 2020 bug has now causing unit to reboot 2.05.08
« Reply #1 on: February 26, 2020, 07:50:44 AM »

Thanks for letting us know.
Keep in contact with D-Link support. Its in there hands. Nothing we can do here in the forums.

Good Luck.


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GreenBay42

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Re: latest 202l firmware fixed 2020 bug has now causing unit to reboot 2.05.08
« Reply #2 on: February 26, 2020, 07:53:50 AM »

The techs are answering your email now. It came in on Monday so it was not 4 days. They will issue a ticket for this issue with the engineers.
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GreenBay42

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Re: latest 202l firmware fixed 2020 bug has now causing unit to reboot 2.05.08
« Reply #3 on: February 27, 2020, 06:23:45 AM »

Reply from the engineers:

The code 64 is WebUI relative error report and could you confirm with the customer:

1. What browser do they use?

2. How many cameras have been managed by the DNR-202L? What Cameras are they using?

3. Do they set up DNR-202L to register Mydlink service?

4. Can they reproduce the issue every time?

 
PS: All our currently NVR is only support the IE 11 browser and the rest browsers are not working.
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RYAT3

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Re: latest 202l firmware fixed 2020 bug has now causing unit to reboot 2.05.08
« Reply #4 on: February 27, 2020, 10:55:12 AM »

Will fill out tonight.

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RYAT3

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Re: latest 202l firmware fixed 2020 bug has now causing unit to reboot 2.05.08
« Reply #5 on: February 27, 2020, 04:12:49 PM »

The code 64 is WebUI relative error report and could you confirm with the customer:

1. What browser do they use?

IE

2. How many cameras have been managed by the DNR-202L? What Cameras are they using?

Four  DCS-2330L, quality looks to be set to High (cant read, says undefined), 30fps, audio on for 2

3. Do they set up DNR-202L to register Mydlink service?

Not associated with account.

4. Can they reproduce the issue every time?[/i]

0-2 times a day, random @ anytime, even when not viewing, usually view 6am-6pm

2020/02/27  14:41:40  system watch-dog reboot.(code 64)
2020/02/25  03:21:52  system watch-dog reboot.(code 64)
2020/02/22  21:12:57  system watch-dog reboot.(code 64)
2020/02/22  17:37:13  system watch-dog reboot.(code 64)
2020/02/22  07:09:54  system watch-dog reboot.(code 64)
2020/02/20  22:07:03  system watch-dog reboot.(code 64)
2020/02/18  15:56:09  system watch-dog reboot.(code 64)
2020/02/17  20:21:22  system watch-dog reboot.(code 64)
2020/02/13  15:38:49  system watch-dog reboot.(code 64)
2020/02/11  04:31:34  system watch-dog reboot.(code 64)
2020/02/07  22:25:39  system watch-dog reboot.(code 64)
2020/02/07  17:19:22  system watch-dog reboot.(code 64)
2020/02/04  09:24:20  system watch-dog reboot.(code 64)
2020/02/01  08:33:45  system watch-dog reboot.(code 64)
2020/01/29  14:18:39  system watch-dog reboot.(code 64)
2020/01/26  03:17:20  system watch-dog reboot.(code 64)
2020/01/25  07:15:26  system watch-dog reboot.(code 64)

 
PS: All our currently NVR is only support the IE 11 browser and the rest browsers are not working.

agent 2.1.0-b61
f/w ver v2.05.01
f/w date sep 28 2017
f/w device pack v2.16.01

Harddrive:  WD EasyStore 25FB 3.6TB


---------------------------------------------------
Installed BETA8 on this device 2/28/2020.

After 12 hours, no watch dog reboots, all 4 cameras recording. 172GB free though on drive. Will report back if this does any reboot via watchdog.

Finally:
2/29/2020 12:07, system watchdog reboot  64, 165GB left.
2/29/2020 17:57, system watchdog reboot  64, 116GB left.
3/02/2020 21:09, system watchdog reboot  64
3/03/2020 16:31, system watchdog reboot  64
3/05/2020 00:18, system watchdog reboot  64
3/06/2020 00:20, system watchdog reboot  64
3/06/2020 20:50, system watchdog reboot  64
3/07/2020 03:32, system watchdog reboot  64
« Last Edit: March 07, 2020, 09:53:28 AM by RYAT3 »
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RYAT3

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Re: latest 202l firmware fixed 2020 bug has now causing unit to reboot 2.05.08
« Reply #6 on: February 27, 2020, 04:24:53 PM »

The one without a problem and sits right next to the other one on the same network router
started 2018/11/24

24x7  1 DCS-960L, 1 DCS-2330L, both 1280x720 30fps, very high,
agent 2.03.02
f/w date Mar 7 2016
device pack: v2.11.03

HD WD My Pasport 259,3.6TB

Update 1: no reboots after 12 hours on this one with beta 8 installed
« Last Edit: February 28, 2020, 10:13:58 AM by RYAT3 »
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RYAT3

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Re: latest 202l firmware fixed 2020 bug has now causing unit to reboot 2.05.08
« Reply #7 on: February 27, 2020, 04:28:17 PM »

My DNR 202L on 11/10/2016  threw a system watchdog code = 08
No 64s

Using WD my passport 259, 3.8TB

2-3 caermas, 960L,2210L, 2330L

3/7/2020 Changed HD port from the one near the network adapter, to the side port.
« Last Edit: March 07, 2020, 10:00:43 AM by RYAT3 »
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geetee2

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a simple for for dlink is to give all loyal 202l users a FREE upgrade to their newest dnr hardware.  Solves everything :)
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RYAT3

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a simple for for dlink is to give all loyal 202l users a FREE upgrade to their newest dnr hardware.  Solves everything :)

What are your motion detection settings?
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FurryNutz

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D-Link no longer Mfrs DNS or DNR products.
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FurryNutz

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@Professor
"Professor, did you try using a thumb drive by any chance?"
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Professor

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Yes.  I used a thumb drive over a 2 day period - Weds. Mar 4 and Thur. Mar 5 .  No reboots - no problems at all.  Used a 128Gb SanDisk Ultra - USB 3.0.    Sorry I thought I had reported that last week!   I am back on my regular HDD system (4Tb My Book WD with it's own power supply).  Just one reboot in 3 days (this morning at 7:09 am.  Since the reboots are not consistent, I doubt the engineers will find a solution. But, I'm hopeful!
« Last Edit: March 09, 2020, 08:58:27 AM by Professor »
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FurryNutz

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Wonder if there is a problem with FW and size of USB drives.  :-\
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GreenBay42

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Wonder if there is a problem with FW and size of USB drives.  :-\

Power issue?

The DTrack tech said he had issues with a HDD (no external power supply) with the beta firmware, swapped it for a thumb drive and it worked. Not sure how just fixing the date issue would cause reboots.
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