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Author Topic: DIR-859 Connected clients with no internet access  (Read 2342 times)

insaneyjaney

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DIR-859 Connected clients with no internet access
« on: August 11, 2019, 07:22:41 AM »

I have a DIR-859 router (FW 1.05) and have been having the following issue for several months:

Devices are able to connect to the wifi (and access the router page), but are not able to access the internet, UNLESS I go to the router configuration page, change the device's reserved IP (e.g. by one number up or down), disconnect the device from wifi, then reconnect. If I do this, the device will connect to the internet as normal. Once I take the device out of wifi range, and return, I have to go through the same process with the device.

If I don't reserve an IPs, I can't connect to the internet at all (although it connects to wifi as before). The only solution seems to be forcing the reserved IP to reset somehow.

This is the case for laptops, phones, tablets, etc.
Have factory reset the router a few times and no difference. Could it be a firmware issue? It would be great to find a solution to this.

Thanks!
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FurryNutz

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Re: DIR-859 Connected clients with no internet access
« Reply #1 on: August 11, 2019, 10:47:54 AM »

Link>Welcome!

  • What region are you located?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?

There is a v1.06 beta available on the USA support site if you'd like to try that. Please follow this for applying and setting up the router again:
Link> >FW Update Process

What devices are all connected to the router? Wired and wireless.
Any other special configurations with the router you do?
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FurryNutz

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Re: DIR-859 Connected clients with no internet access
« Reply #2 on: January 28, 2020, 08:09:59 AM »

Any progress on this?

I have a DIR-859 router (FW 1.05) and have been having the following issue for several months:

Devices are able to connect to the wifi (and access the router page), but are not able to access the internet, UNLESS I go to the router configuration page, change the device's reserved IP (e.g. by one number up or down), disconnect the device from wifi, then reconnect. If I do this, the device will connect to the internet as normal. Once I take the device out of wifi range, and return, I have to go through the same process with the device.

If I don't reserve an IPs, I can't connect to the internet at all (although it connects to wifi as before). The only solution seems to be forcing the reserved IP to reset somehow.

This is the case for laptops, phones, tablets, etc.
Have factory reset the router a few times and no difference. Could it be a firmware issue? It would be great to find a solution to this.

Thanks!
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

insaneyjaney

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Re: DIR-859 Connected clients with no internet access
« Reply #3 on: July 23, 2020, 08:23:41 AM »

Hi thank you for replying on my thread, sorry it's been many months since I have been able to check this issue--the router is at a seasonal residence.

UPDATE: We are still having this problem, but I've noticed it only affects Apple OS devices (iOs or OSX). This has always been the case (no issues ever with Android or Windows). I'm not sure we realized that when I first wrote the post, which is why I didn't mention it.

I recently found this article (https://highspeed.tips/resolved-unable-to-connect-to-d-link-wifi-with-apple-device/) about troubleshooting D-Link Routers and OSX by disabling the "Smart Connect" function--unfortunately it doesn't seem that the DIR-859 has a "smart connect" function. I'm not sure it's the same problem anyway, but interesting.

I was not able to find the 1.06 Firmware on the US site. According to the product info page, 1.05 is the latest FW (https://support.dlink.com/ProductInfo.aspx?m=DIR-859)

Any insights would be appreciated.
Thanks!
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FurryNutz

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Re: DIR-859 Connected clients with no internet access
« Reply #4 on: July 23, 2020, 10:24:24 AM »

You can try v1.07 and see:
http://forums.dlink.com/index.php?topic=75352.msg306122#msg306122

IF this doesn't change anything, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information
We find that chat or phone contact has better immediate results over using email.
Let us know how it goes please
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!