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Author Topic: Facebook Wifi - Not Working!  (Read 23658 times)

ericci8996

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Facebook Wifi - Not Working!
« on: June 05, 2014, 02:34:14 PM »

Hello,

I purchased the DIR-865L Facebook Wifi enabled router and set up the guest wifi and linked my Facebook page. The feature doesn't work as advertised, the users connect to the guest network, and have to ability to check in, but the router crashes and gives an internal sever error. We tried the guest network on multiple devices and same error.

I called tech support and they are not trained to troubleshoot Facebook Wifi and made update my firmware to a previous version on the website which is lacking the Facebook capability. Now, the Facebook Wifi features are NO where to be found within the software menu of the router! Ugh! Calling tech support actually made this worse; the lady I had, had never even heard of the Facebook Wifi router...

I really want this product to work, but I will have to return if I can't get to work and try the netgear Facebook Wifi router. Is there anyone on this forum that can give any advice? Calling D-Link did not work.
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FurryNutz

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Re: Facebook Wifi - Not Working!
« Reply #1 on: June 05, 2014, 03:36:26 PM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?


Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
  • What ISP Modem service link speeds UP and Down do you have?
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ericci8996

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Re: Facebook Wifi - Not Working!
« Reply #2 on: June 05, 2014, 03:41:53 PM »

The hardware is the newest DLink 865-L router. I don't have the numbers, as I am not at the location.
The firmware running now is 1.06, I believe? The latest from the D-Link website.
We are located in the North East
It is a wired connection.

ISP = Cable, Cox Communications
Modem is whatever Cox Communications provided us. Shouldn't be that, as the internet works fine, just the Facebook feature doesn't work as advertised.
Uncertain about Dynamic or Static, and speeds up/down (performance).

Thanks! Hope that gets the ball rolling.
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FurryNutz

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Re: Facebook Wifi - Not Working!
« Reply #3 on: June 05, 2014, 03:46:51 PM »

If you can provide the ISP mfr and model, that would be great...
What devices are you connecting to it that FB isn't working.

This is a new product so I don't have any experience with it. I'll try my best to help you get it going if we can.

You you using a browser to connect to FB?
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ericci8996

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Re: Facebook Wifi - Not Working!
« Reply #4 on: June 05, 2014, 03:52:21 PM »

I can try to get the numbers tomorrow. The browser that we are using is any patient, that visits our dental office, can connect to the free wifi, and it will direct them to our Facebook page first, letting them check in. So, the browser is Safari, I guess? The devices that aren't working are any patient's iPhone or whatever mobile device that comes into our office.

Before the tech-support agent made a downgrade the software, A person who connected to the network would be directed to our Facebook page, they would check in, and then it would say internal service error. Now after the tech-support person's advice, the Facebook option is not even available anymore. My tech person updated the firmware to the latest on the D-Link website. I think it's so new, that there really is no support for it yet.
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FurryNutz

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Re: Facebook Wifi - Not Working!
« Reply #5 on: June 05, 2014, 03:59:14 PM »

I presume the tech updated FW using the FB FW and not the 865L FW from D-Links web pages. There are 2 different FW versions. The that is needed is the FB FW which I can't seem to find at moment. I'll have my contact at D-Link check on this.
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ericci8996

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Re: Facebook Wifi - Not Working!
« Reply #6 on: June 05, 2014, 05:14:36 PM »

Wow Thank You!
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FurryNutz

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Re: Facebook Wifi - Not Working!
« Reply #7 on: June 05, 2014, 05:17:09 PM »

Do you have access to the 865Ls management page?
Can you take a screen capture of the main status page and post it here? I'm curious if the management page differs from a non FB version of this router.
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mojitocup

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Re: Facebook Wifi - Not Working!
« Reply #8 on: June 06, 2014, 10:33:43 AM »

same s*** here. no FACEBOOK WIFI PAGE. cant set any settings to connect to facebook. looks like its not implemented at all.
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FurryNutz

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Re: Facebook Wifi - Not Working!
« Reply #9 on: June 06, 2014, 10:37:21 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Can you post a screen capture of the routers status page?

I presume you can connect to FB using a direct connection with a PC or with other devices?

same **** here. no FACEBOOK WIFI PAGE. cant set any settings to connect to facebook. looks like its not implemented at all.
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

FurryNutz

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Re: Facebook Wifi - Not Working!
« Reply #10 on: June 06, 2014, 10:40:26 AM »

Do you have a case # your tech support contact that you made? If so, please PM me this information and I'll pass this along.


Hello,

I purchased the DIR-865L Facebook Wifi enabled router and set up the guest wifi and linked my Facebook page. The feature doesn't work as advertised, the users connect to the guest network, and have to ability to check in, but the router crashes and gives an internal sever error. We tried the guest network on multiple devices and same error.

I called tech support and they are not trained to troubleshoot Facebook Wifi and made update my firmware to a previous version on the website which is lacking the Facebook capability. Now, the Facebook Wifi features are NO where to be found within the software menu of the router! Ugh! Calling tech support actually made this worse; the lady I had, had never even heard of the Facebook Wifi router...

I really want this product to work, but I will have to return if I can't get to work and try the netgear Facebook Wifi router. Is there anyone on this forum that can give any advice? Calling D-Link did not work.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

mojitocup

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Re: Facebook Wifi - Not Working!
« Reply #11 on: June 06, 2014, 11:45:04 AM »

what kind of screen? is this good ? Removed image for security reasons.
« Last Edit: June 06, 2014, 12:29:14 PM by FurryNutz »
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FurryNutz

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Re: Facebook Wifi - Not Working!
« Reply #12 on: June 06, 2014, 11:52:34 AM »

You can edit out the mydlink account user name and the WAN IP address for security reasons.

Can you post a picture of the log in screen as well, be sure to include the Rev model and FW version seen on that page.

I've passed some information on to D-Link in regards to this and to confirm differences that maybe seen on the web pages with the FB edition vs the OEM edition of this router.

From what I was told though, the FB edition FW is specific and the OEM version of FW won't work for the FB gateway feature. I'll post more information when I get it.

I would recommend contacting D-Link support on the phone and ask for level 2 or higher support and have them verify that you have the correct version of FW on the FB-865L edition. Be sure to mention this thread and that they understand there are 2 versions of FW. You need to correct one.
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mojitocup

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Re: Facebook Wifi - Not Working!
« Reply #13 on: June 06, 2014, 11:59:36 AM »

OK DUDES I SOLVED IT! NEED TO INSTALL SPECIAL FIRMWARE. HERE IT IS FROM DLINK FTP:

http://forums.dlink.com/index.php?topic=59620.0

ENJOY!!!
« Last Edit: June 06, 2014, 12:32:52 PM by FurryNutz »
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FurryNutz

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Re: Facebook Wifi - Not Working!
« Reply #14 on: June 06, 2014, 12:13:21 PM »

Great timing as I got similar info. It's been posted to the main DIR-865Ls support page. I'll add this info to the FAQ:
http://forums.dlink.com/index.php?topic=59620.0

Thank you.
« Last Edit: June 06, 2014, 12:22:30 PM by FurryNutz »
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