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Author Topic: Remote cams fall offline in Dlink cloud apps but are accessible via http access  (Read 10168 times)

remoteCamsFarAway

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I've got 5 remote cameras which seem to come online to Dlink cloud apps following a power cycle and then individually and randomly fall offline several days or weeks later as determined by the Dlink cloud apps (the cloud turns to a red X).  However, I can still access the cams directly through their http server.  They are not really offline.

Just guessing but it seems like this phenomenon started happening randomly about 3 months ago.

3 2330L cams with 1.14 FW
2 2630L cams with 1.04 FW

What would make the Dlink cloud apps spontaneously think a camera is offline when it is still online?  The camera hadn't been accessed between when it was online and when it fell "offline".
« Last Edit: November 22, 2016, 08:39:00 PM by remoteCamsFarAway »
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phuz

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Same here.  Very annoying.  I have 4 DCS-932L cameras and they drop off one by one until I cycle power.  They may stay up for a week before dropping off again. 
Definitely worse with the latest firmware update.
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FurryNutz

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Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
How many other wireless devices do you have connected to the main host router?
  • Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step:   DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com


Same here.  Very annoying.  I have 4 DCS-932L cameras and they drop off one by one until I cycle power.  They may stay up for a week before dropping off again. 
Definitely worse with the latest firmware update.
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phuz

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Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
How many other wireless devices do you have connected to the main host router?
  • Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step:   DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com


Same here.  Very annoying.  I have 4 DCS-932L cameras and they drop off one by one until I cycle power.  They may stay up for a week before dropping off again. 
Definitely worse with the latest firmware update.

Firmware Version 1.14.04 (2016-09-09)
Hardware Version A

USA
Netgear Nighthawk R7000 router (irrelevant question)
B/G/N modes (irrelevant question)
Distance is about 15 ft
Maybe 5-7 other devices on WIFI (zero issues with ANY devices)
No other devices near cameras
No.

This used to not be an issue.  The only thing that has changed is the firmware in the cameras, and it seems to get worse with every update.
I rebooted them yesterday, and already two of them have fallen off.
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FurryNutz

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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Same here.  Very annoying.  I have 4 DCS-932L cameras and they drop off one by one until I cycle power.  They may stay up for a week before dropping off again. 
Definitely worse with the latest firmware update.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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anzio

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Same here. It started a couple of months ago as isolated incidents but it has gotten progressively worse (almost every couple of days now). Seems to affect certain cameras over and over again, and getting a little tired of seeing that red X. Affecting our: DCS-932L's, and DCS-930L's. Our DCS-5222L seems to be rock solid.

If this is a Wi-Fi connection issue (if it is, the blame is on the camera since the network configuration and environment overall has not changed), the cameras do indeed connect back up to Wi-Fi, but myDlink fails to return to service until a reboot of the camera. Perhaps Dlink should consider improving mydlink communication restoral after a connection interruption?

I have reached out to Dlink but just got numerous replies about how to improve my Wi-Fi connection. I've done all I can in troubleshooting my wireless setup, and I have dozens of devices/smart home products that all communicate without issue, so I'm not going to waste any more time doing that, especially when this points out an overall problem with mydlink communication restoration after a failure.

I'd love to stick with dlink, but I think the only thing that will keep me with them now is if they offer a HomeKit camera sometime soon. That would allow my Apple TV or iPad to act as a more reliable remote access tool rather than the flaky myDlink service.

I've reached out to myDlink support once again. Hopefully we'll get somewhere, because these cameras have been rock solid up until recently.
« Last Edit: November 30, 2016, 12:07:48 AM by anzio »
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FurryNutz

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Did you email D-Link support or phone contact them?
What region are you located?

Same here. It started a couple of months ago as isolated incidents but it has gotten progressively worse (almost every couple of days now). Seems to affect certain cameras over and over again, and getting a little tired of seeing that red X. Affecting our: DCS-932L's, and DCS-930L's. Our DCS-5222L seems to be rock solid.

If this is a Wi-Fi connection issue (if it is, the blame is on the camera since the network configuration and environment overall has not changed), the cameras do indeed connect back up to Wi-Fi, but myDlink fails to return to service until a reboot of the camera. Perhaps Dlink should consider improving mydlink communication restoral after a connection interruption?

I have reached out to Dlink but just got numerous replies about how to improve my Wi-Fi connection. I've done all I can in troubleshooting my wireless setup, and I have dozens of devices/smart home products that all communicate without issue, so I'm not going to waste any more time doing that, especially when this points out an overall problem with mydlink communication restoration after a failure.

I'd love to stick with dlink, but I think the only thing that will keep me with them now is if they offer a HomeKit camera sometime soon. That would allow my Apple TV or iPad to act as a more reliable remote access tool rather than the flaky myDlink service.

I've reached out to myDlink support once again. Hopefully we'll get somewhere, because these cameras have been rock solid up until recently.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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FurryNutz

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I just found this on D-Links FB page:
"The mydlink portal will undergo the server maintenance. Kindly be noted the mydlink portal and the mydlink apps may be temporarily unavailable during this period.
We apologize for any inconvenience.
* US, Canada and South America: November 30, 2016 12:00am 2:00am (UTC-7) / 3:00pm-5:00pm (UTC+8)
* Europe, Russia, Turkey and Israel: December 1, 2016 2:00am-4:00am (UTC) / 10:00am-12:00pm (UTC+8)"

Might check for this issue tomorrow and after...
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

anzio

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I just found this on D-Links FB page:
"The mydlink portal will undergo the server maintenance. Kindly be noted the mydlink portal and the mydlink apps may be temporarily unavailable during this period.
We apologize for any inconvenience.
* US, Canada and South America: November 30, 2016 12:00am 2:00am (UTC-7) / 3:00pm-5:00pm (UTC+8)
* Europe, Russia, Turkey and Israel: December 1, 2016 2:00am-4:00am (UTC) / 10:00am-12:00pm (UTC+8)"

Might check for this issue tomorrow and after...

Ah! Thanks for the heads up. I'll see how it goes!
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FurryNutz

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anzio

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The issue has unfortunately returned :(. I'm going to see if I can get an ethernet wire out of a switch near one of them to alleviate the issue, but I wish they'd restore their connection to mydlink when something goes awry.
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anzio

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Noticed on the mydlink site that there was emergency maintenance this morning. Perhaps that explains the disconnection today. mydlink emailed back and gave traditional Wi-Fi troubleshooting steps, so hopefully the disconnection today was just the mydlink maintenance.
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phuz

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I'm going to contact them today by phone. 
This "scripted" online support is a joke.
I set it to a static IP and enabled the uPnP, which is also enabled on the router.  Yesterday, 2 of my 4 cameras dropped off again.  All 4 are configured identically (except IP address) and are running the same firmware.

I highly doubt it was maintenance related as I would have expected all 4 to drop.

One odd thing I will note here.  While I can still ping all 4 of them, the two that have dropped off have a strange ping reply pattern.  The first ping, on those two, always takes longer to get back.  For example, the first reply could be ~700ms and then the next pings are 1ms. 
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FurryNutz

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Keep us posted on how it goes...


Noticed on the mydlink site that there was emergency maintenance this morning. Perhaps that explains the disconnection today. mydlink emailed back and gave traditional Wi-Fi troubleshooting steps, so hopefully the disconnection today was just the mydlink maintenance.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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FurryNutz

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Is uPnP and uPnP Port Forwarding enabled on ALL cameras?

I'm going to contact them today by phone. 
This "scripted" online support is a joke.
I set it to a static IP and enabled the uPnP, which is also enabled on the router.  Yesterday, 2 of my 4 cameras dropped off again.  All 4 are configured identically (except IP address) and are running the same firmware.

I highly doubt it was maintenance related as I would have expected all 4 to drop.

One odd thing I will note here.  While I can still ping all 4 of them, the two that have dropped off have a strange ping reply pattern.  The first ping, on those two, always takes longer to get back.  For example, the first reply could be ~700ms and then the next pings are 1ms.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting
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