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Author Topic: Remote cams fall offline in Dlink cloud apps but are accessible via http access  (Read 9893 times)

phuz

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On the 1.14 firmware, it was a matter of days.  On the 1.13 firmware, it was more like a couple of weeks, so my guess is I won't see the first one drop off for at least a week.

Consider I use these cameras to monitor my children, I am not going to disconnect all of them except one.  That's not a viable option.
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FurryNutz

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If v1.13 works better then might have to downgrade all. Keep us posted on how the one camera does.
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phuz

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It's like you don't even read my posts.  Wow.

All cameras have been downgraded to 1.13.  I will NOT be solely using one camera as a "test".  Again, not an option.
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FurryNutz

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My bad. Sorry I thought you downgraded just one. Ok, if they fall off again after downgrading then let us know. I'll see if I can forward this to D-Link.
What region are you located?
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phuz

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I'd appreciate if you would.  All I am getting is scripted answers.

PA, USA.
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FurryNutz

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When and if it does, post here about it. Then send me a PM with the listings of model info, FW versions and the MDL service ID number of each camera that's associated with the service. And the email address associated. No PW of course. I'll need this so pass on to them so they can take a look on there end.

I sent them an email last week regarding my DNR-202 which was falling off the service and since then its' been up and online since. I presume it was something with the service.
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anzio

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When and if it does, post here about it. Then send me a PM with the listings of model info, FW versions and the MDL service ID number of each camera that's associated with the service. And the email address associated. No PW of course. I'll need this so pass on to them so they can take a look on there end.

I sent them an email last week regarding my DNR-202 which was falling off the service and since then its' been up and online since. I presume it was something with the service.

Thank you for all of your assistance, by the way. It's nice to see someone actually taking the time to try to identify the issues rather than making us bang our heads against the walls. For the record, one of my cameras fell offline after two days of being online and came back online sometime in the night. All cameras have been online now for at least 5 days now on the latest firmware.

When the cameras fall offline on myDlink, they never disconnect from the router, they're always available via the direct access internally. I'll report back if anything changes, but the online state of my cameras has reached a record as of late.
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FurryNutz

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Hope they keep working. Let us know how it goes. Have a good weekend.

When and if it does, post here about it. Then send me a PM with the listings of model info, FW versions and the MDL service ID number of each camera that's associated with the service. And the email address associated. No PW of course. I'll need this so pass on to them so they can take a look on there end.

I sent them an email last week regarding my DNR-202 which was falling off the service and since then its' been up and online since. I presume it was something with the service.

Thank you for all of your assistance, by the way. It's nice to see someone actually taking the time to try to identify the issues rather than making us bang our heads against the walls. For the record, one of my cameras fell offline after two days of being online and came back online sometime in the night. All cameras have been online now for at least 5 days now on the latest firmware.

When the cameras fall offline on myDlink, they never disconnect from the router, they're always available via the direct access internally. I'll report back if anything changes, but the online state of my cameras has reached a record as of late.
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phuz

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Just a heads up that all 4 cameras are still online with 1.13.
I think this is day 5.
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FurryNutz

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Good to hear. I recommend keeping v1.13 loaded for now. Just ignore any FW updates seen.
Keep us posted if you want.


Just a heads up that all 4 cameras are still online with 1.13.
I think this is day 5.
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phuz

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First camera fell off.  Just like clockwork.
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FurryNutz

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Did the rest of the cameras do the same thing?
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phuz

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So far only one dropped off.
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FurryNutz

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Ok, keep an eye on it. The one may have been a random disconnect.
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phuz

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Ok, keep an eye on it. The one may have been a random disconnect.

Haha, come on now.  Can't we just admit the programming and engineering behind this is terrible?  If it was a "random" disconnect, wouldn't the camera have come  back by itself?  I purposely didn't reset this one and it's now been days and it is still OFFLINE, although I can ping it and view the local page for it.
Truly disappointing, D-Link.  I hope they start paying attention because I have made it my mission to steer people away from these cameras now.
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