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Author Topic: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update  (Read 83122 times)

Juneau

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Thanks for all your efforts FurryNutz.  Having been through quite a few Java updates and MyDlink updates over the past year, I'm convinced this is simply a case of Dlink not working with the newest version of Java.  Changing one's browser settings probably isn't going to help, and working with Dlink is probably what will fix it.  Thanks for working with them on this.
My cameras work fine with other software, so I know they are all right.  I can access the cameras directly through their IP addresses as well.  I'm convinced the Java update caused this latest problem because access through Dlink worked, suggested the update, and then it didn't work immediately after the update.  All during the same session.
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FurryNutz

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I recommend, while we wait, that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Thanks for all your efforts FurryNutz.  Having been through quite a few Java updates and MyDlink updates over the past year, I'm convinced this is simply a case of Dlink not working with the newest version of Java.  Changing one's browser settings probably isn't going to help, and working with Dlink is probably what will fix it.  Thanks for working with them on this.
My cameras work fine with other software, so I know they are all right.  I can access the cameras directly through their IP addresses as well.  I'm convinced the Java update caused this latest problem because access through Dlink worked, suggested the update, and then it didn't work immediately after the update.  All during the same session.
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rlivingood

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Thanks for the bump to this thread.  I have the same issue and it works on my other PC that I haven't upgraded.  Tried all the JAVA changes and cache changes and same issue.  Replying to thread to keep up to date on comments.  Thanks for your suggestions.  Now time to wait.  See that the last released version for my camera addressed an earlier JAVA incompatibility. The current beta version doesn't mention any JAVA fixes. Hopefully they will add to the pending beta and prerelease a firmware solution.
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FurryNutz

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What version is currently loaded on the PC that does work that hasn't been updated?

FW will not be released as this is not a FW issue rather a MDL service and Java issue.

Thanks for the bump to this thread.  I have the same issue and it works on my other PC that I haven't upgraded.  Tried all the JAVA changes and cache changes and same issue.  Replying to thread to keep up to date on comments.  Thanks for your suggestions.  Now time to wait.  See that the last released version for my camera addressed an earlier JAVA incompatibility. The current beta version doesn't mention any JAVA fixes. Hopefully they will add to the pending beta and prerelease a firmware solution.
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FurryNutz

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Just FYI, I updated Java from 8 Update 25 to 31 on Windows 7 x64 and after all was done, I'm still able to connect to my DCS-933L with v1.05 via MyDLink.com using IE11 with out making any changes in configuration.  ;D

What region is everyone from? I'm in the NA region.

Be sure that you have removed fully any older versions of Java. Mine detected that I had a 7 Update 68 along with 8/25 installed and I had the 8/31 installer remove it.
« Last Edit: January 22, 2015, 04:49:46 PM by FurryNutz »
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RickALO

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I am in NA.. DCS-932L cameras and one DCS-930L camera
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FurryNutz

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Please post FW version as well.
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RickALO

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of the cameras I have access to here at home the 932l's are at 1.09 (2014-03-14). I cannot check the cams at the store..
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FurryNutz

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If you get a chance, see if you can get the FW info from those please. Thank you.

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RickALO

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I'll have to go to the store to do it... But pretty sure they are the same... I purchased them about 2 months ago.... I cannot view those, or the ones here at home with the FW I listed
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FurryNutz

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Ok. D-Link is aware of it and it's being reviewed. So far haven't had any problems however they are still looking at it all. I presume it will be fixed soon. I'll get this info to them.

Any one else, having issues, please post model and FW version information.

Please be patient while they review it.
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RickALO

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REALLY appreciate your guidance!
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FurryNutz

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Here to help and much as possible.  ;)
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rlivingood

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I have DCS-5020L and believe the firmware is 1.0.3.  Can't tell FW version for sure, but think this is 1.0.3.  I haven't installed the beta version yet.  The problem exists with both IE 11 and Firefox 35 after upgrading from Java 7 31 to Java 8 31.  The other computer that works is XP with the version 7 Java.  My android using mydlink lite and the IOS phone work fine as well as the XP computer.
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stefanor

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 :-\ :-\ :-\
Same problem for me.....
Yestarday i update java 7 to 8 and java stop working on dlink site.
work good from app for android and ios, but stop working in mydlink....
not working with firefox chrome and ie..
on other pc always with windows 7 where i didn't upgrade java working fine..... (version 7.31)
i also uprgade the 5020L to  firmware 1.04 , but don't working too....
i altso uninstall java 8 and reinstall java 7.25 but not working any more....
please help me...
« Last Edit: January 23, 2015, 04:04:53 AM by stefanor »
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