• November 19, 2019, 11:34:43 PM
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Author Topic: Suddenly cannot view live camera feeds on Chrome or Firefox after Java Update  (Read 83089 times)

RickALO

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saw this post from Rimshot, and tried accessing my remote dlink cameras via chrome... I can't access them today... Tried on IE and it didn't work, and in Firefox, and also didn't work.... this is similar to the Java update problems about a month ago... and ideas?
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RickALO

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I should note that I CAN view on my cell phone.. just cannot access it via web browsers on my desktop PC
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FurryNutz

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I just updated my Java to 8.31 and using FF 35.0.1. I got logged into my 933L and it said there was a FW update needed. I Skipped it to see if I could get video and waited a while and got the following message:
" Unable to access your DCS-933L.
If you cannot access your DCS-933L, please check that:

    You have at least 256K of bandwidth
    Your DCS-933L is not being blocked by a firewall or an antivirus program
"
I'll do the update and see what happens after that...
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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RickALO

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sounds like the update I did back in early Feb (Java update and Firmware update)... worked fine since doing that, but today, none of the browsers are able to access cams... It says my Java version is up to date... don't see any windows updates completed last nite, so not sure what has caused the browser access to mydlink to not work....
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FurryNutz

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Ya it worked a while ago. I also noticed that I couldn't get my DIR-890L router regged to MDL last night either. After updating my 933L today i'm still not getting video with browser. iPhone works.

I'll forward this to D-Link for review.

Please be patient.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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RickALO

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FuzzyNutz... curious as to if you have heard anything from dLink regarding this latest issue not being to view my dlink cams via web browser...
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RickALO

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Just downloaded and installed Java update Version 8 Update 40 (build 1.8.0_40-b25), and had no effect.. still cannot open camera feeds thru my browsers on my PC (Chrom, Firefox, IE).
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FurryNutz

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I have not. I've passed this information to them. I presume they are aware. I'll be checking with them again tomorrow.
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RickALO

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Thanks!
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RickALO

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anything new on this?

I was finally able to log on to my home cameras using my web browser, but still can't access remote cams at the client's store... and still can view from my Galaxy S5..
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FurryNutz

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I still can't get to my 933L however could be my work proxy.
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Rimshot

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I have a 5020L and 933L.  The 933 is local with me and the 5020 is remote.   Both have worked fine previous to Java version 8-31.  I'm using Safari on a Mavericks Macbook with no extensions installed.   When accessing either Live View or Settings tab on MyDlink, was getting the blue Retry button after installing 8-31.  Now I am getting the Unable to access your DCS-5020L (933L) message.   So the behavior is different but access is still broken.   Thankfully I can still get to Settings via the Local IP address of the Unit.
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FurryNutz

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Thanks for confirming the 933L. I can't get access here either on PC at work.
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derbhile

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Is there any progress on a fix?  Unfortunately I happened to be testing some settings and had them setup to mail and notify me of motion detection.  I cannot turn off this setting now as I cannot access the advanced configuration page.  As with others it's working fine on my phone, but I'm unable to access from my laptop/surface with IE, Chrome or Firefox.
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FurryNutz

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Link>Welcome!

  • What D-Link product are you referring to?
  • What region are you located?

D-Link is aware of what users are reporting on this thread, and there's only so much we can offer through this forum in the way of support and re-mediation. We recommend contacting D-Link Technical Support: 1-888-851-6464. D-Link USA technical support is a toll free number (i.e. no phone costs) for users calling within the United States. D-Link also offers email-based support, but I find the live phone support more responsive.

Is there any progress on a fix?  Unfortunately I happened to be testing some settings and had them setup to mail and notify me of motion detection.  I cannot turn off this setting now as I cannot access the advanced configuration page.  As with others it's working fine on my phone, but I'm unable to access from my laptop/surface with IE, Chrome or Firefox.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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