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Author Topic: DGL-4500 Internet Connection Dips/Drops  (Read 23248 times)

dextah

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #15 on: June 13, 2013, 10:09:29 AM »


Dear Furry,

Wanted to give you an update and some good news. My final 2 actions were completed in the following order:

1- Replace the Ethernet cable as you previously suggested.

2- Complete the firmware upgrade as per your instructions.

I don't which of the 2 actions did it, but I've been testing and using the router for the past 5 days with NO Dips, Drops or Disconnects.

THANKS SO MUCH FOR YOUR HELP!

Marc

Hi there can anyone help me out here do you no what firmware it is to resolve this im having the same issues could you tell me what firmware you have downloaded is it the 1.23 NA this is the newest firmware
« Last Edit: June 13, 2013, 10:16:31 AM by FurryNutz »
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FurryNutz

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #16 on: June 13, 2013, 10:17:18 AM »

Awesome, glad its working for you now.
Come back and visit.
 
Enjoy.  ;)
Dear Furry,

Wanted to give you an update and some good news. My final 2 actions were completed in the following order:

1- Replace the Ethernet cable as you previously suggested.

2- Complete the firmware upgrade as per your instructions.

I don't which of the 2 actions did it, but I've been testing and using the router for the past 5 days with NO Dips, Drops or Disconnects.

THANKS SO MUCH FOR YOUR HELP!

Marc

Hi there can anyone help me out here do you no what firmware it is to resolve this im having the same issues could you tell me what firmware you have downloaded is it the 1.23 NA this is the newest firmware

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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

dextah

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #17 on: June 13, 2013, 12:47:14 PM »

Hi there can anyone help me out here any help would be most appricated i also have the same sort of problem where i'm signed into xboxlive and it disconnects me also when my brothers on his PC it disconnects him aswel had the router for 6-7 years and its worked flawless until the past week where it disconnects anyone who's on the network it does this every 1-2 hours a day which is really annoying i have all the settings typed in for gamefuel and my priority ip's and things are sorted but it still disconnects me iv'e never changed my current firmware or reset my router to default settings as i've read on here that people have tried the reset but it hasn't resolved the issue so i don't know if its worth a reset it also still has the same firmware it came with which is 1.15NA
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dyvurcz

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #18 on: June 13, 2013, 12:52:32 PM »

Hi there can anyone help me out here any help would be most appricated i also have the same sort of problem where i'm signed into xboxlive and it disconnects me also when my brothers on his PC it disconnects him aswel had the router for 6-7 years and its worked flawless until the past week where it disconnects anyone who's on the network it does this every 1-2 hours a day which is really annoying i have all the settings typed in for gamefuel and my priority ip's and things are sorted but it still disconnects me iv'e never changed my current firmware or reset my router to default settings as i've read on here that people have tried the reset but it hasn't resolved the issue so i don't know if its worth a reset it also still has the same firmware it came with which is 1.15NA

I used to have the same problem with my 4500.  A factory reset and upgrade to the latest firmware fixed it for me.  Although it's a pain, beats the hell out of getting disconnected in the middle of a heated match!
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FurryNutz

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #19 on: June 13, 2013, 12:53:53 PM »

  • What region are you located?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Have you reviewed this?
Gaming and QoS for XBL
Hi there can anyone help me out here any help would be most appricated i also have the same sort of problem where i'm signed into xboxlive and it disconnects me also when my brothers on his PC it disconnects him aswel had the router for 6-7 years and its worked flawless until the past week where it disconnects anyone who's on the network it does this every 1-2 hours a day which is really annoying i have all the settings typed in for gamefuel and my priority ip's and things are sorted but it still disconnects me iv'e never changed my current firmware or reset my router to default settings as i've read on here that people have tried the reset but it hasn't resolved the issue so i don't know if its worth a reset it also still has the same firmware it came with which is 1.15NA
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FurryNutz

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #20 on: June 13, 2013, 01:18:43 PM »

If you do decide to up date, please follow this:
FW Update Process

However v1.15 FW is very solid for Rev A1 routers. I recommend that we attempt to help you configure the router better for gaming first before doing any FW udpates.


I used to have the same problem with my 4500.  A factory reset and upgrade to the latest firmware fixed it for me.  Although it's a pain, beats the hell out of getting disconnected in the middle of a heated match!
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dextah

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #21 on: June 13, 2013, 05:39:09 PM »

Hi thanks for the replys people and im from the UK and iv'e got virgin media cable 120mb/s comes with a virgin media super hub modem/router in one its currently in modem mode i have my xbox360 setup in QoS i used the settings from this site a while back well i let some guy from a forum years ago that had the same information might of been this site i used teamviewer4 and he input all the information and the settings for gaming which look like the same settings from here i have'nt quite checked all of them though
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FurryNutz

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #22 on: June 13, 2013, 05:57:31 PM »

  • What ISP Modem Mfr. and model # do you have?
  • If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values

Hi thanks for the replys people and im from the UK and iv'e got virgin media cable 120mb/s comes with a virgin media super hub modem/router in one its currently in modem mode i have my xbox360 setup in QoS i used the settings from this site a while back well i let some guy from a forum years ago that had the same information might of been this site i used teamviewer4 and he input all the information and the settings for gaming which look like the same settings from here i have'nt quite checked all of them though
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

dextah

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #23 on: June 14, 2013, 04:24:28 AM »

Hi theres no 192 in the Wan section the Wan ip starts with 82 and my router and modem both start with 192 the modem i have is a netgear which virgin supplied me it has a built in router but the hub has a feature where you can just make it a modem so i put my hub in modem mode well the virgin engineer did so that its just a standalone modem
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dextah

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #24 on: June 14, 2013, 09:15:59 AM »

Am i better off doing a reset then loading my saved configuration file to get my settings back it just seems abit of a hasel writing everything down and all my settings then typing them back in also when i check for the latest firmware on my router theres a little note saying some firmware upgrades may reset your router to factory default settings if this is the case does this mean i don't need to reset the router to factory default settings as the firmware update ill reset them for me
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FurryNutz

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #25 on: June 14, 2013, 10:18:37 AM »

You are actually in the UK? Be aware that this model router was not marketed in the EU region and was only an NA region router. Operation in other regions maybe problematic.

If your ok with that, and if you want to upgade, download the FW file directly from D-Links NA site.
« Last Edit: June 14, 2013, 10:21:14 AM by FurryNutz »
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dextah

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #26 on: June 14, 2013, 03:06:44 PM »

Yeah am from the UK its worked fine for 6 years until a week ago whats the website for the the NA dlink site so i can get the newest firmware think iv'e already downloaded the newest firmware from the dlink website but don't know if its the NA one unless theres just the one site to get it from
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dextah

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #27 on: June 14, 2013, 03:18:23 PM »

I may try the reseting it if that does'nt work then al try the firmware update its the only two options i have to try and fix this issue where it keeps disconnecting people from the internet if any of this does'nt work then al just stick with my standard d link router or maybes buy a second hand 4500 or the new 5500
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FurryNutz

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Re: DGL-4500 Internet Connection Dips/Drops
« Reply #28 on: June 14, 2013, 04:08:06 PM »

only reason why the 4500 might disconnect would be interferences, mis-configuration or the ISP modem is not getting service correctly.
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