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Author Topic: Internet Connection Keeps Dropping  (Read 411 times)

luckyhavoc

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Internet Connection Keeps Dropping
« on: October 06, 2020, 12:32:16 PM »

recently my internet connection using the router has been very unreliable. getting random disconnects happening more frequently. during every disconnect I check to see if there are any outages with my ISP but so far it has not been the case.

    Link>What Firmware version is currently loaded? Found on the routers web page under status. 1.30
    What region are you located? USA (West)
    Are you wired or wireless connected to the router? Both wired & wireless
    Has a Factory Reset been performed? Yes

Internet Service Provider and Modem Configurations

    What ISP Service do you have? Cable or DSL? Cable/Gigabit
    What ISP Modem Mfr. and model # do you have?
    Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences? Disconnects happen with wired too
    Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?
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FurryNutz

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    • Router Troubleshooting
Re: Internet Connection Keeps Dropping
« Reply #1 on: October 06, 2020, 01:48:00 PM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

What ISP Modem Mfr. and model # do you have?

  • By-pass the main host router and check internet connection by connecting a wired LAN PC directly to the ISP modem to verify connection access and ISP speeds.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
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