• April 05, 2020, 01:58:41 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: 1 [2] 3

Author Topic: Dir-3040 parental control  (Read 1000 times)

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48540
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Dir-3040 parental control
« Reply #15 on: January 27, 2020, 06:14:14 AM »

Thanks for keeping us up to date.

Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Syphen

  • Level 1 Member
  • *
  • Posts: 16
Re: Dir-3040 parental control
« Reply #16 on: January 28, 2020, 02:27:39 AM »

Tomorrow, i will try a factory reset.
After this, i dont know what i can make more.
Are possible that my router is faulty ?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48540
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Dir-3040 parental control
« Reply #17 on: January 28, 2020, 06:11:46 AM »

Keep in touch with D-Link support there. They should be able to help you and also test for this as well. Yes, ask about an RMA as well.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Syphen

  • Level 1 Member
  • *
  • Posts: 16
Re: Dir-3040 parental control
« Reply #18 on: January 30, 2020, 01:58:57 AM »

Hi,

Yesterday, i reset my router to factory state.

Configure all the router with schedule and this morning, the same problem, all the schedule i put on device is gone.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48540
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Dir-3040 parental control
« Reply #19 on: January 30, 2020, 06:04:17 AM »

Keep in touch with D-Link support there.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Syphen

  • Level 1 Member
  • *
  • Posts: 16
Re: Dir-3040 parental control
« Reply #20 on: January 31, 2020, 04:16:11 AM »

Hi,

After some days after the factory reset, the problem is Still there.

The support tell me that the parental control if attached on a device in the blocked period, the settings will be only active a day after.

But my problem is after a day all the schedule is detached from the decices.

After this reply from support, i decided to replug my old linksys router that the parental control worked fine and not with a delay of one day.

I will keep you in touch if the support find something in her labs.
Logged

GreenBay42

  • Administrator
  • Level 10 Member
  • *
  • Posts: 2436
Re: Dir-3040 parental control
« Reply #21 on: January 31, 2020, 07:34:11 AM »

The US office still has not received this router yet to test.
Logged

Syphen

  • Level 1 Member
  • *
  • Posts: 16
Re: Dir-3040 parental control
« Reply #22 on: February 04, 2020, 02:40:48 AM »

I made some others tests with it.

I reconnect the router stand alone with only 4 devices and with dictinct schedule.

I got the same problem.

Also, i got a flir gun (thermal imaging device) and the router with only 4 devices run very hot just like 50celsius... I check my old router and he runs at 35c with all the devices.

I suspect that this device is faulty or is this product is not well designed.

Im waiting a return from dlink canada support but its very slow and no return from her since monday from the past week...
Logged

GreenBay42

  • Administrator
  • Level 10 Member
  • *
  • Posts: 2436
Re: Dir-3040 parental control
« Reply #23 on: February 04, 2020, 06:42:10 AM »

Since D-Link's engineers/vendor are in China, they have been closed due to coronavirus so D-Link Canada may not have heard back from the product group. They are cleared to go back to work on Feb 10th.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48540
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Dir-3040 parental control
« Reply #24 on: February 04, 2020, 09:25:01 AM »

Keep in touch with D-Link Support Canada...

I made some others tests with it.

I reconnect the router stand alone with only 4 devices and with dictinct schedule.

I got the same problem.

Also, i got a flir gun (thermal imaging device) and the router with only 4 devices run very hot just like 50celsius... I check my old router and he runs at 35c with all the devices.

I suspect that this device is faulty or is this product is not well designed.

Im waiting a return from dlink canada support but its very slow and no return from her since monday from the past week...
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Syphen

  • Level 1 Member
  • *
  • Posts: 16
Re: Dir-3040 parental control
« Reply #25 on: February 12, 2020, 08:31:16 AM »

Got no return from dlink canada support...

Im waiting but a little bit pissed of this situation.

I buy a new router to have better service for wifi device than my old linksys router but got to unplug the new dlink because of this issue and also he got instability and random reboot issue that make crash my voip devices.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48540
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Dir-3040 parental control
« Reply #26 on: February 12, 2020, 08:44:49 AM »

With all that's happening in china with this virus thing running around. This seems to have delayed operations and progress over there. Support maybe waiting on code development that's done over there. Thus having this long delay.

I've passed this on to support for review. Have you asked about an RMA?
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Syphen

  • Level 1 Member
  • *
  • Posts: 16
Re: Dir-3040 parental control
« Reply #27 on: February 12, 2020, 09:43:08 AM »

hi,

how can i call for a rma ?
its a different place on the site ?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48540
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Dir-3040 parental control
« Reply #28 on: February 12, 2020, 10:25:08 AM »

If you kept in touch with support, after troubleshooting has been exhausted, you should be eligible for an RMA. Ask them about it. Call in and use your case #.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

GreenBay42

  • Administrator
  • Level 10 Member
  • *
  • Posts: 2436
Re: Dir-3040 parental control
« Reply #29 on: February 13, 2020, 01:48:42 PM »

I finally got a unit. Can you tell me how you set up your schedule?  Did you try the WiFi app and/or browser?

I used the app. Created a profile and added my phone. I created a schedule (mon - fri 6am to 4pm). When I saved it, it turned on parental control on my phone under Clients. I will see if it is still there tomorrow.

I wonder if the client disconnects for a certain amount of time and then reconnects it turns it off/disabled it.

Logged
Pages: 1 [2] 3