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Author Topic: Dir-3040 parental control  (Read 2419 times)

Syphen

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Dir-3040 parental control
« on: January 17, 2020, 01:48:36 AM »

Hi,

I set a parental control schedule on a device and save it.
When i verify the day after, the schedule is missing and the parental control has been disabled.
I don't know why but i got this same problem for multiple type of devices (workstation, portable phone, tablet, iot devices, etc).

Thanks for your support.

Stephen C.
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FurryNutz

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Re: Dir-3040 parental control
« Reply #1 on: January 17, 2020, 06:18:46 AM »

Link>Welcome!

  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

What browser are you using to set the configuration?
Does it happen with a different browser, try IE11, FireFox or Opera.
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Syphen

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Re: Dir-3040 parental control
« Reply #2 on: January 17, 2020, 09:30:32 AM »

Hi.

I got the latest firmware installed.

I tried with edge and chrome also with the android app and i got the same problem.
Its like the router lose his settings for the parental control.
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FurryNutz

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Re: Dir-3040 parental control
« Reply #3 on: January 17, 2020, 03:02:43 PM »

I would make contact with D-Link support and report your findings. I have notified a forum moderator here.
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Syphen

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Re: Dir-3040 parental control
« Reply #4 on: January 18, 2020, 05:16:30 AM »

Thank you very much.

I'll wait for the return.
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GreenBay42

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Re: Dir-3040 parental control
« Reply #5 on: January 20, 2020, 06:45:39 AM »

I do not see this issue in the global ticket database. I would say downgrade the firmware to see if the issue is there but 1.02 is the only firmware I see for this model.

The US is bringing this router in next month so I will see if there are any samples available to test. You may want to contact tech support in your country to report the issue.
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Syphen

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Re: Dir-3040 parental control
« Reply #6 on: January 21, 2020, 02:54:36 AM »

Hi,
I will try to repass the 1.02 and if that didnt work, i will try previous version.
I also contact a support on dlink directly, he tell me that he will came back after.somes tests in labs with my type of problem.

Thanks.
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FurryNutz

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Re: Dir-3040 parental control
« Reply #7 on: January 21, 2020, 06:08:33 AM »

What region are you located?

Keep us posted on how it goes.
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Syphen

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Re: Dir-3040 parental control
« Reply #8 on: January 22, 2020, 02:22:47 AM »

Eastern/canada.
I will test today and will come after to let you know.
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Syphen

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Re: Dir-3040 parental control
« Reply #9 on: January 22, 2020, 07:32:05 AM »

Hi,

I try to manually put the 1.02 on it and i got the same problem.

I try to make another schedule to replace the other and another strange thing append.
When i set the schedule of some of the device, im logged out from the portal... I dont know why... That seems that the router hook up or something like this.
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FurryNutz

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Re: Dir-3040 parental control
« Reply #10 on: January 22, 2020, 07:42:25 AM »

I've asked someone from Canada to look into this. Not sure if I'll get any response back. I would make contact with the Canada support office and refer them to this post thread. I'll have the USA office look into this as well.
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GreenBay42

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Re: Dir-3040 parental control
« Reply #11 on: January 22, 2020, 08:05:29 AM »

There is a new firmware (1.10) that will be released probably 1st week in February to fix several issues. Definitely contact the Canadian office to report the issue.
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Doctor Doom

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Re: Dir-3040 parental control
« Reply #12 on: January 22, 2020, 08:34:11 AM »

Hello Syphen,

I have not heard of this issue. I would advise contacting our technical support at 1-800-361-5265. Other contact options are available at http://support.dlink.ca/DIR-3040. A technician will be able to take a closer look at your settings and configuration to determine why the parental control settings are disabling.

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FurryNutz

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Re: Dir-3040 parental control
« Reply #13 on: January 22, 2020, 09:31:23 AM »

Thank you Sir.  ;)
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Syphen

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Re: Dir-3040 parental control
« Reply #14 on: January 27, 2020, 02:17:58 AM »

Hi
Im in contact o***uy from support by mail.
He send me a beta firmware last friday.
I tested it all the weekend and that didnt solve the problem.
I'll wait formhis return for the next thing we gonna make.
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