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Author Topic: Any support or help for me (Not in US but in Singapore)  (Read 143 times)

atck1987

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Any support or help for me (Not in US but in Singapore)
« on: November 21, 2019, 01:42:12 AM »

I just bought this COVR 3902 from Dlink and initally it was doing fine, but 1-2 week later it start to have some problem.

First: The Extender Uplink 5G doesn't have light anymore
I tried to bring it next to the main router and the light still dun lit up. I tried to reset both main and extender and it still doesn't lit up. (During reset and starting up yes the light is shown and blinking)

Second: My wifi connection to my ipad keep dropping. And sometime after connected for a while, the wifi logo on my ipad and devices will went off and when i tried to access my wifi connect on my ipad, it somehow said the password is incorrect. But it was connected all along and no password change at all.

I tried to contact Dlink support and did all troublshoot but it doesn't help at all.

Here is my Case ID with the phone support
Dear customer,

This email is meant as a call notification ONLY. The Case ID that references your Technical Support call is DPH1424699.

Problem : Advanced Configuration

Andrew said that his COVR-3902 having an issue with the extender 5G uplink light
Solution:
- Wi-Fi Extender its working fine
- Until the 5G is
- The smaller one doesn't have 5G light
- Advised to press the Wi-Fi button
- Still the 2.4 is on but the 5G is still off
- Advised to press WPS for the big one followed by the small one for 3 seconds
- 5G Downlink is on
- 5G uplink is off
- Advised to reset the extender for 10 seconds with a pin
- The 2.4 Down and uplink is on
- Waiting for 5G down and uplink
- Advised to press the WPS button for both device and it blink and the 5G uplink went off
- Advised we can do reset and re configure
- Set expectations that before we can setup, he need to register the MAC ID of his Covr to M1
- Andrew will go to the service center to let it check

Thank you for contacting the D-Link Tech Support Team!

Sincerely,
Gabriel Dalton Gamao


May i know what should i do now?

Many thank Guys
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FurryNutz

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Re: Any support or help for me (Not in US but in Singapore)
« Reply #1 on: December 10, 2019, 09:35:57 PM »

Any progress on this?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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