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Author Topic: D-Link Portal no longer works with Safari 12  (Read 6070 times)

cucumber1949

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D-Link Portal no longer works with Safari 12
« on: October 09, 2018, 07:32:17 PM »

Have been running Mac OS 10.12 to remotely view our D-Link cloud cameras. D-Link portal worked fine with Safari v11, but a recent upgrade to Safari v12 results in a failed login, displaying the following: "Unsupported Browser or Operating System Detected!". A link on the page to install a plug-in does not complete with a 'Plugin install failed' message. Downgrading to the previous, working version of Safari is not a practical option on this machine.

Looking for solutions to resume working with Safari v12. Thanks in advance.

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FurryNutz

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Re: D-Link Portal no longer works with Safari 12
« Reply #1 on: October 10, 2018, 06:43:09 AM »

Does it work for other browsers, ie IE11 or FF?
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GreenBay42

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Re: D-Link Portal no longer works with Safari 12
« Reply #2 on: October 10, 2018, 07:24:28 AM »

Safari 12 jumped on the firefox bandwagon and removed java and other NPAPI plugin support.  ::)
« Last Edit: October 10, 2018, 07:34:38 AM by GreenBay42 »
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FurryNutz

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Re: D-Link Portal no longer works with Safari 12
« Reply #3 on: October 10, 2018, 07:51:05 AM »

Great.  >:(
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GreenBay42

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Re: D-Link Portal no longer works with Safari 12
« Reply #4 on: October 10, 2018, 08:05:42 AM »

Well it is 2018 and web developers should be using HTML 5. Just saying...
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FurryNutz

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Re: D-Link Portal no longer works with Safari 12
« Reply #5 on: October 10, 2018, 08:20:12 AM »

We've been waiting on D-Link for a while now already Sir.  ::)

Users can use FF ESR v52.9 as a fall back. IE11 in Windows for now as well. Hoping that D-Link will make there items compatible for the future.  :o
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cucumber1949

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Re: D-Link Portal no longer works with Safari 12
« Reply #6 on: October 10, 2018, 01:07:18 PM »

Understand. That appears to be the case with a few other browsers as well, and looks to be the trend.

I've tried to find FF ESR v52, but no luck so far. The links I have found to download v52 actually bring down the current ESR version which doesn't support the plugin.

In the meantime, is there a method or an application that will directly access the camera's video? My cameras sit behind a D-Link router and are not connected to an NVR. If no other alternatives, the cameras I'm using are pretty much useless at the moment. As always, thanks in advance.
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GreenBay42

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Re: D-Link Portal no longer works with Safari 12
« Reply #7 on: October 10, 2018, 01:16:38 PM »

« Last Edit: January 14, 2020, 03:18:59 PM by FurryNutz »
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GreenBay42

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Re: D-Link Portal no longer works with Safari 12
« Reply #8 on: October 10, 2018, 01:24:58 PM »

Are you viewing from outside your home or only locally?   If you have a smartphone or ipad, download the mydlink Lite or mydlink app. Sign in with your current mydlink account info and your cameras will show up (no need to reinstall).

You can try the following URLs in a browser:

IPADDRESS = the IP address of your camera (if viewing from inside your local network, or your router's WAN/Internet IP address if viewing from outside.
The port number is set in the camera's web UI. If viewing from outside your network, you will have to create port forwarding rules in your router (open port to the local IP address of the camera).

http://IPADDRESS:PORT_NUMBER/image/jpeg.cgi
http://IPADDRESS:PORT_NUMBER/video/mjpg.cgi
rtsp://IPADDRESS:PORT_NUMBER//live1.sdp
rtsp://IPADDRESS:PORT_NUMBER/play1.sdp
« Last Edit: October 10, 2018, 01:26:35 PM by GreenBay42 »
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cucumber1949

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Re: D-Link Portal no longer works with Safari 12
« Reply #9 on: October 15, 2018, 01:16:22 PM »

GreenBay, thanks for the links to FireFox ESR 52, very helpful and allows me to keep viewing the cams on the Mac. I'll follow up on the direct access soon.
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trapandclay

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Re: D-Link Portal no longer works with Safari 12
« Reply #10 on: January 13, 2020, 01:04:24 PM »

Is there any hope that the mydlink team will be able to update the mydink app to work with Safari 12 any time soon ?

It is always a balancing act with OS security updates and the ability to use the mydlink app.

Thanks in advance if anyone knows.

RK

PS  Dlink may force me to purchase a different manufacturers IP cam for all 6 cam locations if there is no update to work with the latest Safari v.12.
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trapandclay

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Re: D-Link Portal no longer works with Safari 12
« Reply #11 on: January 14, 2020, 10:25:26 AM »

Well,,,,now have FF v. 52 installed and the plugin install fails,,,,,, I don't believe there are any browsers left to run mydlink. Very frustrating. Sure wish Dlink would do something to get their program working with the browsers that are available. I hope they haven't given up on all of the faithful dlink ip camera owners.

RK
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FurryNutz

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Re: D-Link Portal no longer works with Safari 12
« Reply #12 on: January 14, 2020, 10:41:39 AM »

Did you make sure you turned off FF's auto update feature?

What OS version are you using with FF?

Well,,,,now have FF v. 52 installed and the plugin install fails,,,,,, I don't believe there are any browsers left to run mydlink. Very frustrating. Sure wish Dlink would do something to get their program working with the browsers that are available. I hope they haven't given up on all of the faithful dlink ip camera owners.

RK
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trapandclay

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Re: D-Link Portal no longer works with Safari 12
« Reply #13 on: January 14, 2020, 12:56:58 PM »

Hello FN,

Yes, auto updates is off. the iOS version is 10.14.3 (macbook)

Thanks for the response,

RK
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FurryNutz

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Re: D-Link Portal no longer works with Safari 12
« Reply #14 on: January 14, 2020, 01:53:28 PM »

I'll check with my Mac Book Pro 2018 OSX 10.14 and see if FF ESR is working or not. There maybe a setting in FF to force the browser to allow the plug in to work.

From what I gather, users will need to keep IE11 or FF ESR v52 loaded on a PC that will be backwards compatible for users with the model cameras listed in this thread. Going forward, from what I'm told, D-Link will not be making these model cameras compatible with newer versions of browsers or OS. The NPAPI based add-ons are what all newer browsers no longer support. These and the cameras FW would need to be updated on many levels.

Users may need to look into newer model cameras that are more supportive of newer browsers and OS systems if there older cameras are not working or accessible thru browsers and the portal.

Good Luck.
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