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Author Topic: Connection Timed Out  (Read 998 times)


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Connection Timed Out
« on: April 20, 2018, 05:52:38 PM »

I'm trying to use my DCS-5020L for the first time in a few months -- getting Connection Timed Out on iPhone 7, iOS 11.3.  Does it not work anymore?  Anyone know?


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Re: Connection Timed Out
« Reply #1 on: April 21, 2018, 07:57:02 AM »


  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.20 a DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com

How is the camera connected and phone connected?
On same network or from remote location with the phone?
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting


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Re: Connection Timed Out
« Reply #2 on: April 23, 2018, 10:14:35 AM »

How are you trying to access it? mydlink Lite app or your mobile browser?