• January 19, 2020, 07:54:35 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  


This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Connection Timed Out  (Read 2677 times)


  • Level 1 Member
  • *
  • Posts: 2
Connection Timed Out
« on: April 20, 2018, 05:52:38 PM »

I'm trying to use my DCS-5020L for the first time in a few months -- getting Connection Timed Out on iPhone 7, iOS 11.3.  Does it not work anymore?  Anyone know?


  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48182
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Connection Timed Out
« Reply #1 on: April 21, 2018, 07:57:02 AM »


  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.20 a DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com

How is the camera connected and phone connected?
On same network or from remote location with the phone?
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting


  • Administrator
  • Level 10 Member
  • *
  • Posts: 2333
Re: Connection Timed Out
« Reply #2 on: April 23, 2018, 10:14:35 AM »

How are you trying to access it? mydlink Lite app or your mobile browser?