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Author Topic: DIR-880L Connection to ONT keeps dropping  (Read 1826 times)

xorion

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DIR-880L Connection to ONT keeps dropping
« on: May 15, 2016, 10:23:12 AM »

need some help, my DLINK 880L (new) keeps dropping connection to my ONT.

if connect laptop to ONT no issues, seems like a router issue.

Have tried powering off the ONT and 880L and then powering them on again and resetted 880L to factory defaults.

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FurryNutz

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Re: DIR-880L Connection to ONT keeps dropping
« Reply #1 on: May 15, 2016, 11:36:06 AM »

Link>Welcome!

  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Has a Factory Reset been performed?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  Link> >FW Update Process
  • Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites
  • If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
    Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on a Router
  • WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
>WAN and LAN Connection Rates and ISP Speeds FAQ
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

xorion

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Re: DIR-880L Connection to ONT keeps dropping
« Reply #2 on: May 15, 2016, 06:29:43 PM »

When I connect my laptop directly to the StarHub ONT (optical network terminal) - there is no drop in connection and it is very fast.
However when I connect my laptop to the DIR 880L which is connected to the StarHub ONT, it keeps dropping the IP on/ff as per the image.

--
Firmware: I clicked check for updates: it says latest
Region: Singapore
Factory Reset: 3 times
Firmware updates: none was done yet as its a new router with latest firmware
Was the router working before any firmware updates? Yes
--
    What ISP Service do you have? Cable or DSL? StarHub Fibre Broadband
    What ISP Modem Mfr. and model # do you have? StarHub Optical Network Terminal
    What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites - 120Mb/80Mb

The remaining questions are not applicable.

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FurryNutz

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Re: DIR-880L Connection to ONT keeps dropping
« Reply #3 on: May 15, 2016, 06:32:00 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting