• June 05, 2020, 03:46:08 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: [1] 2

Author Topic: DCS-5222L dead after the latest firmware update  (Read 7444 times)

panikos78

  • Level 1 Member
  • *
  • Posts: 5
DCS-5222L dead after the latest firmware update
« on: February 08, 2016, 01:09:31 AM »

After the latest firmware upgrade my camera froze up with a red light and is now useless as won't connect to the router or even reset.  The customer service/sales representative in Greece won't help me as camera is out of warranty which means and apparently it's the company policy not to support their products when out of warranty. This means that I have to throw it away the camera. I can't believe that I paid 200 euros for this piece of crap, it barely worked as was poorly supported by MacOS with all the Java updates you have to do to get it work. The company asks you to upgrade the firmware which renders it useless and then will not support the produce. I will never buy another D-Link product in my life.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48821
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-5222L dead after the latest firmware update
« Reply #1 on: February 08, 2016, 07:08:33 AM »

Try this:
Emergency Recovery Mode

Be sure to use wired LAN cables any time for FW upgrades unless you are fully confident in your wireless signal is good to the camera.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

panikos78

  • Level 1 Member
  • *
  • Posts: 5
Re: DCS-5222L dead after the latest firmware update
« Reply #2 on: February 13, 2016, 01:38:32 AM »

I tried it but the camera won't obtain an IP so can't connect to the router. It's basically bricked. Its a solid red light when i switch it on owise if i switch it on with the reset button pressed it's a solid green light. Any other solutions or should i just dump it in the garbage? Why does dlink allow you to update the firmware remotely if it's only going to destroy the hardware? Conveniently to buy more cameras perhaps?
« Last Edit: February 13, 2016, 01:58:55 AM by panikos78 »
Logged

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2172
Re: DCS-5222L dead after the latest firmware update
« Reply #3 on: February 13, 2016, 10:46:35 AM »

I have a bricked one also original version.

I hit the update button on the app by mistake.  I  quickly turned off the camera and it restarted fine.  Several months later i finally had to power cycle it,  and next restart failed.

The newer 5222lb1 doesn't have the remote feature so that's was a big disappointment when I bought that one.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48821
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-5222L dead after the latest firmware update
« Reply #4 on: February 13, 2016, 10:53:46 AM »

Did you try the recovery process?
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2172
Re: DCS-5222L dead after the latest firmware update
« Reply #5 on: February 13, 2016, 11:05:33 AM »

Did you try the recovery process?

I thought i had.

I just tried again. Holding the reset in while powering on,  no blue light but the red light was flashing. Must have been 30 seconds or more, it stopped flashing.  Went solid red.  Finally slipped on holding in reset button with safety pin, red light went away, now a green light of 4 honey combs.  Now to log in info router and see where it is at and if i can access.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48821
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-5222L dead after the latest firmware update
« Reply #6 on: February 13, 2016, 11:24:28 AM »

Let us know how it goes.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2172
Re: DCS-5222L dead after the latest firmware update
« Reply #7 on: February 13, 2016, 11:35:26 AM »

Let us know how it goes.

Wow!  It's alive!   Tried plugging into laptop directly-no go. Tried wireless, as i thought i had it setup on main router. No go.  Noticed it was behaving like it should,  ir lights,  statuslights turning off.  Moved back to 2nd router wired, and it was finally seen in the list of devices in the router, and is back on my cloud list and is working!  F/w 1.01, same as my other original 5222l i have.  The user log only shows last power cycle information,  nothing is available from before.

Back in business!  Whoot! Javalawyer would be proud.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48821
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-5222L dead after the latest firmware update
« Reply #8 on: February 13, 2016, 12:13:36 PM »

Glad you got it working again. Enjoy.  ;)
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

panikos78

  • Level 1 Member
  • *
  • Posts: 5
Re: DCS-5222L dead after the latest firmware update
« Reply #9 on: February 15, 2016, 06:27:41 AM »

Mine still doesn't work. I tried plugging it in directly the the PC, i do se some kind of device but i can't access it anywhere. The ip is not the usual 192.168.1.x. The router also doesn't recognise it and doesn't show up.
Logged

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2172
Re: DCS-5222L dead after the latest firmware update
« Reply #10 on: February 15, 2016, 08:53:10 AM »

Do you have any lights?  Solid red?

Plug into router. Push in reset pin and hold.  Power on 5222l. Keep holding reset button in for a long time.

Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48821
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-5222L dead after the latest firmware update
« Reply #11 on: February 15, 2016, 09:35:39 AM »

Did you follow the recovery process for Cameras?

Mine still doesn't work. I tried plugging it in directly the the PC, i do se some kind of device but i can't access it anywhere. The ip is not the usual 192.168.1.x. The router also doesn't recognise it and doesn't show up.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

panikos78

  • Level 1 Member
  • *
  • Posts: 5
Re: DCS-5222L dead after the latest firmware update
« Reply #12 on: February 20, 2016, 11:09:11 AM »

The reset button doesn't work, even if i keep it pressed for a minute or so the camera won't reset. When i switch the camera on it will make the usual turn of the robotic head then there is a solid red light. If i switch off the camera and switch it back on again while the reset button is pressed, there is a flashing red light. When i release the reset button the red light goes off and a solid green network light switches on. In either scenarios the router doesn't recognise the camera even though i have connected it directly the router with more than one cables. I have also tried 2 different routes, an old linksys one and a new belkin one.

Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48821
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-5222L dead after the latest firmware update
« Reply #13 on: February 20, 2016, 11:23:39 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

The reset button doesn't work, even if i keep it pressed for a minute or so the camera won't reset. When i switch the camera on it will make the usual turn of the robotic head then there is a solid red light. If i switch off the camera and switch it back on again while the reset button is pressed, there is a flashing red light. When i release the reset button the red light goes off and a solid green network light switches on. In either scenarios the router doesn't recognise the camera even though i have connected it directly the router with more than one cables. I have also tried 2 different routes, an old linksys one and a new belkin one.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2172
Re: DCS-5222L dead after the latest firmware update
« Reply #14 on: February 20, 2016, 01:19:37 PM »

When i release the reset button the red light goes off and a solid green network light switches on. In either scenarios the router doesn't recognise the camera even though i have connected it directly the router with more than one cables. I have also tried 2 different routes, an old linksys one and a new belkin one.

Try powering up normally now with network attached...
Logged
Pages: [1] 2