• September 26, 2020, 06:27:34 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Cant view on MyDlink in chrome - other cameras working  (Read 8563 times)

Hanzilol

  • Level 1 Member
  • *
  • Posts: 1
Cant view on MyDlink in chrome - other cameras working
« on: January 01, 2016, 08:31:02 PM »

I think this may have occurred after the whole java ordeal, but I can't remember an exact timeframe.  I'm just now getting around to fixing it.  I can access mydlink and my 5009L camera just fine.  When I pull up the 933L, it only shows a black screen.  All of the buttons are on the bottom, but no video or sound.  I can access the camera from the android app with no problem.  I also can't navigate to the admin options for the 933L by using the IP,  I get a message stating "The browser you are using may have difficulty receiving images and video. If you experience any issues viewing this page, we suggest using Internet Explorer, Mozilla Firefox, or Apple Safari."

Things I've tried:
enabling NPAPI in chrome
rebooting camera
unplugging/replugging camera
rebooting my router

Any ideas?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49211
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Cant view on MyDlink in chrome - other cameras working
« Reply #1 on: January 09, 2016, 12:02:22 PM »

Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?

Try IE or FF?
http://www.ghacks.net/2015/04/15/chrome-42-blocks-java-silverlight-other-plugins-by-default-now/
http://support.dlink.com/FAQView.aspx?f=IlkzRfo0ym7ofWgtMitzCA%3d%3d
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Maveth

  • Level 1 Member
  • *
  • Posts: 3
Re: Cant view on MyDlink in chrome - other cameras working
« Reply #2 on: March 03, 2016, 07:18:24 AM »

I found this with the search function so i will bump this thread instead of making a new one.

1. The plugin for Chrome has not worked for some time now (since sometime last year)     

2 . It works fine with IE but i do not want to use other browsers than Chrome.

3.  Read the latest revievs for the plugin:   https://chrome.google.com/webstore/detail/mydlink-services-plugin/ldibdoepbjbkkcbgndfljnphngpglhbb/reviews

4. I'd like to know the ETA on when the tech department are done making a fix for Chrome 45 or later...    if they are working on it at all. 

« Last Edit: March 03, 2016, 07:44:57 AM by Maveth »
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49211
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Cant view on MyDlink in chrome - other cameras working
« Reply #3 on: March 03, 2016, 07:37:37 AM »

I don't have any information regarding Chrome use other than Google is not preventing use of 3rd party plug-ins and that users need to use either IE or FF browsers for viewing mydlink.com services. I know this a inconvenience however Google has made it hard for Mfrs to configure services with there browser. I recommend users switch IE or FF.

Any more information regarding this needs to be directed to phone support with your regional D-Link support office.  '
Good Luck.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Maveth

  • Level 1 Member
  • *
  • Posts: 3
Re: Cant view on MyDlink in chrome - other cameras working
« Reply #4 on: March 03, 2016, 07:46:09 AM »

D-link should do monthly updates for the plugin instead of completely abandoning their Chrome support and telling users to use IE or FF.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49211
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Cant view on MyDlink in chrome - other cameras working
« Reply #5 on: March 03, 2016, 08:01:48 AM »

You can certainly phone contact your regional D-Link support office and discuss this with them.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Maveth

  • Level 1 Member
  • *
  • Posts: 3
Re: Cant view on MyDlink in chrome - other cameras working
« Reply #6 on: March 03, 2016, 08:13:57 AM »

Nah... I have contacted them several times since December and they don't care about Chrome anymore.

I just thought i should post this on the forum so others who google for answers will understand the problem and don't wrack their brains over it.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49211
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Cant view on MyDlink in chrome - other cameras working
« Reply #7 on: March 03, 2016, 08:32:40 AM »

Thanks for the feed back.  ;)
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

stanski

  • Level 1 Member
  • *
  • Posts: 1
Re: Cant view on MyDlink in chrome - other cameras working
« Reply #8 on: July 13, 2020, 04:51:29 PM »

(in case someone finds this in the future and is looking for a solution)

The D-Link developers, in their eternal "wisdom", decided to make it impossible for people to set up their camera using a modern browser.
Apparently "may have difficulty" is the same as "we won't let you do anything with your camera".

Thankfully looking at the JS on that page, you find that you can find the URL that would actually take you to the admin page: https://<camera IP>/eng/liveView.cgi
Phew.
Terrible software design.

I tried the app but it's very limited in terms of functionality. Really just meant for video streaming rather than setting up SD recording and such.
Logged

GreenBay42

  • Administrator
  • Level 11 Member
  • *
  • Posts: 2543
Re: Cant view on MyDlink in chrome - other cameras working
« Reply #9 on: July 14, 2020, 08:17:45 AM »

Unfortunately this and other cameras that do not work with modern browsers have been discontinued years ago and will no longer have any development. Modern browsers have removed NPAPI support which the cameras require. D-Link would have to re-write the code/firmware from scratch which is not going to happen. So yes you can say terrible software design for 2020, but in 2014 it was fine since browsers had NPAPI support.

Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49211
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Cant view on MyDlink in chrome - other cameras working
« Reply #10 on: July 14, 2020, 06:45:31 PM »

Keep a copy if Mozilla's FireFox v52.9.0 ESR x32 bit browser handy.
Last time I checked it still worked for me with my 933L.
Also IE11 x32 also works.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!