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D-Link IP Cameras for Home => DCS-933L => Topic started by: Hanzilol on January 01, 2016, 08:31:02 PM

Title: Cant view on MyDlink in chrome - other cameras working
Post by: Hanzilol on January 01, 2016, 08:31:02 PM
I think this may have occurred after the whole java ordeal, but I can't remember an exact timeframe.  I'm just now getting around to fixing it.  I can access mydlink and my 5009L camera just fine.  When I pull up the 933L, it only shows a black screen.  All of the buttons are on the bottom, but no video or sound.  I can access the camera from the android app with no problem.  I also can't navigate to the admin options for the 933L by using the IP,  I get a message stating "The browser you are using may have difficulty receiving images and video. If you experience any issues viewing this page, we suggest using Internet Explorer, Mozilla Firefox, or Apple Safari."

Things I've tried:
enabling NPAPI in chrome
rebooting camera
unplugging/replugging camera
rebooting my router

Any ideas?
Title: Re: Cant view on MyDlink in chrome - other cameras working
Post by: FurryNutz on January 09, 2016, 12:02:22 PM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)


What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?

Try IE or FF?
http://www.ghacks.net/2015/04/15/chrome-42-blocks-java-silverlight-other-plugins-by-default-now/ (http://www.ghacks.net/2015/04/15/chrome-42-blocks-java-silverlight-other-plugins-by-default-now/)
 http://support.dlink.com/FAQView.aspx?f=IlkzRfo0ym7ofWgtMitzCA%3d%3d (http://support.dlink.com/FAQView.aspx?f=IlkzRfo0ym7ofWgtMitzCA%3d%3d)
Title: Re: Cant view on MyDlink in chrome - other cameras working
Post by: Maveth on March 03, 2016, 07:18:24 AM
I found this with the search function so i will bump this thread instead of making a new one.

1. The plugin for Chrome has not worked for some time now (since sometime last year)     

2 . It works fine with IE but i do not want to use other browsers than Chrome.

3.  Read the latest revievs for the plugin:   https://chrome.google.com/webstore/detail/mydlink-services-plugin/ldibdoepbjbkkcbgndfljnphngpglhbb/reviews (https://chrome.google.com/webstore/detail/mydlink-services-plugin/ldibdoepbjbkkcbgndfljnphngpglhbb/reviews)

4. I'd like to know the ETA on when the tech department are done making a fix for Chrome 45 or later...    if they are working on it at all. 

Title: Re: Cant view on MyDlink in chrome - other cameras working
Post by: FurryNutz on March 03, 2016, 07:37:37 AM
I don't have any information regarding Chrome use other than Google is not preventing use of 3rd party plug-ins and that users need to use either IE or FF browsers for viewing mydlink.com (http://mydlink.com) services. I know this a inconvenience however Google has made it hard for Mfrs to configure services with there browser. I recommend users switch IE or FF.

Any more information regarding this needs to be directed to phone support with your regional D-Link support office.  '
Good Luck.
Title: Re: Cant view on MyDlink in chrome - other cameras working
Post by: Maveth on March 03, 2016, 07:46:09 AM
D-link should do monthly updates for the plugin instead of completely abandoning their Chrome support and telling users to use IE or FF.
Title: Re: Cant view on MyDlink in chrome - other cameras working
Post by: FurryNutz on March 03, 2016, 08:01:48 AM
You can certainly phone contact your regional D-Link support office and discuss this with them.
Title: Re: Cant view on MyDlink in chrome - other cameras working
Post by: Maveth on March 03, 2016, 08:13:57 AM
Nah... I have contacted them several times since December and they don't care about Chrome anymore.

I just thought i should post this on the forum so others who google for answers will understand the problem and don't wrack their brains over it.
Title: Re: Cant view on MyDlink in chrome - other cameras working
Post by: FurryNutz on March 03, 2016, 08:32:40 AM
Thanks for the feed back.  ;)