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Author Topic: DSP-W215 makes my network crash  (Read 5803 times)

dichaelen

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DSP-W215 makes my network crash
« on: December 24, 2014, 01:51:26 AM »

Hi everyone,

This is Michael writing to you from Denmark.  I am the happy owner of several D-Link products and have considered myself a small D-Link-fan ever since my fantastic DIR-655 router. Now I have the DIR-880, which isn’t as geeky, but it does the job and is pretty fast. I also have some DCS-cameras on my network.
I am not sure whether to post this issue in the DSP-W215 section or the DIR-880. The DIR-880 is a HW revision A1 and runs firmware revision 1.02 (DHCP enabled and public IP – please ask for more info if needed!!). I was unable to update the DSP-W215 since my network crashes the moment it connects – so I guess it runs whatever firmware revision the first EU-version ships with.  The issue is as simple as it is incapacitating.
1: Everything runs smooth with 8 to 20 units on my network, which connects to both theLAN, 2.4GHz and the 5GHz WiFi.
2: After a very slow setup of the DSP-W215 it finally connects – in five seconds and the router crashes and becomes unavailable and the WiFi-SSIDs becomes invisible (naturally)
Every unit loses connection (naturally)
3: Router successfully recovers and all units reconnect and the second the DSP-W215 reconnects the same thing happens all over again and so it continues until I pull the DSP-W215 from the plug – finally a stable network.
I experienced exactly the same with the DAP-1320 (Wireless N300 Range Extender). Could it be the same radio chip or something like that? I am puzzled and in search of some special domain knowledge to solve this issue. I have notified D-Link if a firmware upgrade could be required.
Merry Christmas
Kind regards,
Michael
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Cable:60Mb/60Mb> DIR-880, DCS-5222L rev. B1, DCS-2332, and a DSP-W215

FurryNutz

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Re: DSP-W215 makes my network crash
« Reply #1 on: December 24, 2014, 01:33:37 PM »

Link>Welcome!

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?

Does it crash if you connect the DSP to the old router?
What Rev HW and what FW is loaded on the DIR-655?

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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dichaelen

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Re: DSP-W215 makes my network crash
« Reply #2 on: December 25, 2014, 01:58:48 PM »

I an not sure why ISP service have anything to do with this issue. But anyway :-)  -> The switch could/should work without internet on my network, right? But it is a fiber connection 100/100Mb to the house and gigabit wired internally. The ISP modem is a Alcatel-Lucent G-241W-P
The wifi antenna on my 655 has burned out- that is why I bought the new dir-880. I would love to try it another router when I find one to borrow, but it SHOULD work together with the DLINK DIR-880!!! Right?
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Cable:60Mb/60Mb> DIR-880, DCS-5222L rev. B1, DCS-2332, and a DSP-W215

FurryNutz

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Re: DSP-W215 makes my network crash
« Reply #3 on: December 25, 2014, 02:14:36 PM »

Yes it should. The 880L and the DSP are fairly new products and may not have been tested together to fine any problems.

I would recommend contacting D-Link on the phone and ask for level 2 or higher support and see what they say...

  • What wireless modes are you using on the DIR-880L?
« Last Edit: December 25, 2014, 02:18:45 PM by FurryNutz »
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dichaelen

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Re: DSP-W215 makes my network crash
« Reply #4 on: December 26, 2014, 07:13:49 AM »

I use b/g/n. But I have tried to limit it to only n-mode. The result is the same :-(
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Cable:60Mb/60Mb> DIR-880, DCS-5222L rev. B1, DCS-2332, and a DSP-W215

FurryNutz

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Re: DSP-W215 makes my network crash
« Reply #5 on: December 26, 2014, 02:27:52 PM »

I'd contact D-Link support and ask. I'll forward this on to D-Link for review. I'll post if I get any information. Let us know what they say when you contact them please.

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RyoS

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Re: DSP-W215 makes my network crash
« Reply #6 on: December 29, 2014, 10:09:04 AM »

Hi everyone,

This is Michael writing to you from Denmark.  I am the happy owner of several D-Link products and have considered myself a small D-Link-fan ever since my fantastic DIR-655 router. Now I have the DIR-880, which isn’t as geeky, but it does the job and is pretty fast. I also have some DCS-cameras on my network.
I am not sure whether to post this issue in the DSP-W215 section or the DIR-880. The DIR-880 is a HW revision A1 and runs firmware revision 1.02 (DHCP enabled and public IP – please ask for more info if needed!!). I was unable to update the DSP-W215 since my network crashes the moment it connects – so I guess it runs whatever firmware revision the first EU-version ships with.  The issue is as simple as it is incapacitating.
1: Everything runs smooth with 8 to 20 units on my network, which connects to both theLAN, 2.4GHz and the 5GHz WiFi.
2: After a very slow setup of the DSP-W215 it finally connects – in five seconds and the router crashes and becomes unavailable and the WiFi-SSIDs becomes invisible (naturally)
Every unit loses connection (naturally)
3: Router successfully recovers and all units reconnect and the second the DSP-W215 reconnects the same thing happens all over again and so it continues until I pull the DSP-W215 from the plug – finally a stable network.
I experienced exactly the same with the DAP-1320 (Wireless N300 Range Extender). Could it be the same radio chip or something like that? I am puzzled and in search of some special domain knowledge to solve this issue. I have notified D-Link if a firmware upgrade could be required.
Merry Christmas
Kind regards,
Michael

Greetings Dichaelen,

Merry Christmas.  Thank you for contacting the D-Link US forums and bringing your observations to our attention here in the US. As the devices are running the EU firmware, which are different than our US units, I recommend contacting your local Denmark Technical Support office to best address this issue (link below.)

http://www.dlink.com/dk/da/support/contact

Telephone Support (Denmark)
Home products: 90 13 88 99* 9:00 − 18:00, Monday − Friday


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giorgioo

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Re: DSP-W215 makes my network crash
« Reply #7 on: November 27, 2015, 01:06:55 AM »

 Im George from Hungary , today i bought 2 DSP-w215 smart plugs , and a same thing happended with me as You, in a last december. I hope already You know the solution at the problem. I have a DIR-880L also, so the situation is the same. I tried all of them but the same thing is happening , i thing it will be some wifi setup but i  don't want to try all the possibilities.

DIR-880L
WPA/WPA2-Personal
Chanel-Auto
TP-High
ChW : Auto 20/40
visible

So if You have a solution already I'd be gratefull if You could share with me.

Thanx

Giorgio
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FurryNutz

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Re: DSP-W215 makes my network crash
« Reply #8 on: November 27, 2015, 11:51:15 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?


Im George from Hungary , today i bought 2 DSP-w215 smart plugs , and a same thing happended with me as You, in a last december. I hope already You know the solution at the problem. I have a DIR-880L also, so the situation is the same. I tried all of them but the same thing is happening , i thing it will be some wifi setup but i  don't want to try all the possibilities.

DIR-880L
WPA/WPA2-Personal
Chanel-Auto
TP-High
ChW : Auto 20/40
visible

So if You have a solution already I'd be gratefull if You could share with me.

Thanx

Giorgio
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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giorgioo

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Re: DSP-W215 makes my network crash
« Reply #9 on: November 27, 2015, 12:04:35 PM »

Hi FurryNutz

Modell : DIR-880LA1
H/W : A1
FW: 1.02

Im in Hungary, so i think its EU
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FurryNutz

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Re: DSP-W215 makes my network crash
« Reply #10 on: November 27, 2015, 12:09:30 PM »

Is there a more recent version of FW in our region? I believe there is v1.05WW that you could try:
http://forums.dlink.com/index.php?topic=63479.0
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giorgioo

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Re: DSP-W215 makes my network crash
« Reply #11 on: November 28, 2015, 01:16:40 PM »

Thank You, that was a solution !!!  After a router firmware upgrade everything works perfect ! ()I tried upgrade the firmware from the router firmware upgrade page , but my router told : my firmware is a newest ! So thank you again for the link and a fw ! )
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FurryNutz

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Re: DSP-W215 makes my network crash (RESOLVED)
« Reply #12 on: November 30, 2015, 07:50:31 AM »

Yes the FW update servers are not kept up to date sometimes. I recommend manually updating FW anyways. Please follow this for doing any future router FW udpates:
Link> >FW Update Process

Enjoy.  ;)
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