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Author Topic: Wired connection works to 868L but not internet.  (Read 2754 times)

bosshappy

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Wired connection works to 868L but not internet.
« on: August 26, 2014, 07:05:07 PM »

I have a feeling this is something simple and stupid, but, I'm stuck.  I have a Mac Mini, which is connected via ethernet cable to my 868L.  The connection works, I appear connected on my Mac network settings and I can ping the router from my terminal, HOWEVER, I can't get to the internet.

If I switch my computer's connection to Wireless (5ghz or 2.4), everything's up and I have full connectivity.


I've switched cables around and LAN ports, but the wired connection doesn't have an issue getting to my 868L.  I'm assuming something else was set, somehow, and I can't figure out what.

Oh, and my firmware is 1.08.

Any ideas?

Thanks for your help.
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FurryNutz

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Re: Wired connection works to 868L but not internet.
« Reply #1 on: August 26, 2014, 07:35:10 PM »

Link>Welcome!

  • What region are you located?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
FW Update Process
  • Was the router working before any firmware updates?

Is the network port on the mini enabled and set to Automatic networking?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?


Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.
  • Turn off TrueGigaBit Routing under Setup/Internet/Manual for those routers that have this feature for testing.
  • Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel. For the DGL-5500, review this for Streamboost information and settings: Furry's DGL-5500 Review
  • Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
  • Enable or Disable Use Unicasting (compatibility for some ISP DHCP Servers) and test under Setup/Internet/Manual. Disable may help with speed performance on higher speed ISP services.
  • Turn on DNS Relay  under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench and input new DNS addresses under Setup/Internet/Manual.
  • Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
  • Ensure devices are set to auto obtain an IP address.
  • If IPv6 is an option on the router, select Local Connection Only under Setup/IPv6.
  • Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
  • Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
  • Turn off WISH, and WPS under Advanced.
  • WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
  • Set current Time Zone, Date and Time. Use an NTP Server feature. The DST setting is only needed in the NA region. Tools/Time.

Try different ports on the back of the router...
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

FurryNutz

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Re: Wired connection works to 868L but not internet.
« Reply #2 on: September 03, 2014, 08:16:21 AM »

Any status on this?  ???

I have a feeling this is something simple and stupid, but, I'm stuck.  I have a Mac Mini, which is connected via ethernet cable to my 868L.  The connection works, I appear connected on my Mac network settings and I can ping the router from my terminal, HOWEVER, I can't get to the internet.

If I switch my computer's connection to Wireless (5ghz or 2.4), everything's up and I have full connectivity.


I've switched cables around and LAN ports, but the wired connection doesn't have an issue getting to my 868L.  I'm assuming something else was set, somehow, and I can't figure out what.

Oh, and my firmware is 1.08.

Any ideas?

Thanks for your help.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting