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Author Topic: DNS 343 Firmware upgarade to 1.05. Now NAS will no longer boot, not accessible  (Read 26007 times)

giftmugs

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I updated my firmware from 1.04 to 1.05 and all went well, except that NOW my unit will no longer boot.
In other words: my NAS is no longer accessible nor pingable.

It constantly shows: System is booting.... yet it never does, and this is now going on for over 24 hours.

Now I am very worried since my backups are on this D-Llnk NAS 343

I desperately need some help on how to get my unit to boot again as a factory reset, unloading of all 4 HHDs did not help.  No matter what I do do not get my unit to reboot.

Can you offer my any help? Thank you very much
.
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JavaLawyer

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How are the HDDs configured (Standard, RAID-1, RAID-5, etc.)?
Performing a factory reset will remove all user settings but should not impact your HDD configuration or stored data:

DNS ShareCenter - Restoring Factory Default Settings

Depending on how the HDDs are configured, there may be some other options as well...
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

giftmugs

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The restore button does  not respond at all at this time. Nor does the frontal power button. Only unplugging the unit will stop the continuous display of: System is booting......System is booting......, yet it does NOT.

I have no access to the unit as it will not boot any more. The firmware update must have corrupted my unit.

How would I install a new firmware without having access to the unit (as it's no longer accessible nor pingable)
 ???
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FurryNutz

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Just curious, What browser are you using to mange the DNS and do the FW update?

Please ensure any 3rd party browser add-ons and PC security SW is disabled while doing FW updates on the DNS.

My 2 cents...
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

giftmugs

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I'm using Firefox 28, with Win 8.1
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FurryNutz

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I'm sure JavaLawyer has more information regarding this that he will be posting.

I do recommend using IE for any FW update evolutions on D-Link products. Most of the time FF and other browsers do work however we have seen some issues with them since they are constantly updated. Yes IE is updated as well however not to the extent that others are. I recommend use IE and setting compatibility mode with all add-ons disabled. I use IE for doing all of my FW and management when I used Windows platform, Safari when I'm on Mac. I like to keep it safe this way. I use other browsers for all other management and configurations.

I believe Javalawyer will be posting a bit later as he's headed home so please be patient. He'll post more information soon.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

giftmugs

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Hello FurryNutz,
Thanks for your post and info.
Of course I'll patiently wait for any postings as I really need to be able to access my 343 again with all my backups on it.
Again, many thanks for your help.
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FurryNutz

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 ;) I'd leave the DNS OFF off for now until JavaLawyer posts.

Good Luck.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

giftmugs

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Yes, that's what I did now.
The unit is turned OFF (un-plugged) until further notice. Thanks.
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JavaLawyer

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How are the HDDs configured?
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

giftmugs

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If I remember correctly, the 2x2TB are mirrored to the 2nd identical pair.
The drives are a simple copy made for backup from several HHD's.
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JavaLawyer

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two independent RAID-1 arrays?  or a RAID-10?

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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

JavaLawyer

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One thing you can try is shutting down the DNS-343, removing all four HDDs, and then rebooting. See if that gets you to the web UI. Practically speaking, a RAID array created in one DNS-343 should be transferable to another identical unit, which would make this approach plausible.

Under normal circumstances, I would recommend that you backup your data before performing this type of activity, but that doesn't seem to be an option here.
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

giftmugs

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I think it is One RAID-1.

I already had removed all 4 HHD's and then tried to reboot.
I also tried to reset the unit with and without HHD's in it, but to no avail.
Unfortunately, the text in the front panel of the NAS is always the same: System is booting.....
but does NOT

Since I am just a regular guy who has to work with PC's and does not know much about RAID's nor NAS's,
I think that as long as the 343 does NOT boot, nothing will happen, as I tried so many different things
and the unit just will not boot.....because of the firmware update that did not install as it should.
Before that with version 1.04 the NAS worked great without ever failing.

Is there a way to install firmware on a NAS that is not accessible?
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JavaLawyer

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I reached out to my contact at D-Link to validate whether or not an emergency firmware recovery procedure exists for the DNS-343 and will post back if I hear anything.

In the interim, there is software available that will enable you to mount the DNS-343 HDDs in a PC to access the data: DNS-343 - Data Recovery (Windows PCs)
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC
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