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Author Topic: The video stream from your device was lost. Please try again  (Read 39666 times)

clemau

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The video stream from your device was lost. Please try again
« on: January 05, 2014, 06:39:13 AM »

I have been getting this on my Android app for both Lite and + version of the app while I am on a 4G connection.  The video streams fine when I am on WiFi.  Would really appreciate some help.

More details of my device
Galaxy Note 2 on Cyanogenmod 10.2-t0lte

I know the streaming is not an issue cos it works over LTE on on my lite app in my LTE iPad Mini.

Thanks a lot in advance
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tmc721

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Re: The video stream from your device was lost. Please try again
« Reply #1 on: January 08, 2014, 04:21:00 AM »

Same issue for me using iPhone app. Works on a laptop browser using mydlink.  Seems to be busted since the last app update.  Let's hope they're working on a update and get one out soon.
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xilistik

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Re: The video stream from your device was lost. Please try again
« Reply #2 on: January 11, 2014, 02:36:01 PM »

I am experiencing a similiar problem. I have dlink lite installed on my samsung galaxy tab2. It has worked flawlessly for the last 6 months. After the last update, the program tells me the video stream has been lost. Is this problem related to Java issues?
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999gripen

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Re: The video stream from your device was lost. Please try again
« Reply #3 on: January 26, 2014, 07:11:14 PM »

I have exactly same problem using my Sony Experia with LTE phone data connection
- I get error message " The video stream from your device was lost. Please try again  ".

But when using WiFI , no problem. Also problem started since the last app update.   
I have been using this app for at least one year with several Dlink webcams without problems
using the same phone.

I have sent e mail to Dlink but have not received any reply.

If anyone has solution will apprecaite your help .

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xilistik

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Re: The video stream from your device was lost. Please try again
« Reply #4 on: January 30, 2014, 09:04:18 AM »

Same problem here. MyDlink lite used to work perfectly on my Samsung Android tablet over WIFI. Sometime around the beginning of January it kept repeating the "video stream lost" message. I reinstalled twice but I experienced the same problem each time. I hope someone finds a solution. Logging on to mydlink.com on my Internet browser does not work either due to the lack of the proper Java on Android tablets.
« Last Edit: January 30, 2014, 09:07:18 AM by xilistik »
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FurryNutz

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Re: The video stream from your device was lost. Please try again
« Reply #5 on: January 30, 2014, 09:10:18 AM »

Things to check for on your main host router:
Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default SSID name is changed. Can be anything and not something that's already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N on 5Ghz?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters/devices don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • Any 2.4Ghz or 5Ghz cordless house phones?
  • Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many? Neighboring routers using same channel can interfere with your singal
  • If you have any of these options, Try turning OFF Short GI, WLAN Partition, HT 20/40 Co-existence and Extra Wireless Protection if you have it. Recommended settings are default.
  • Enable WMM Enable
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999gripen

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Re: The video stream from your device was lost. Please try again
« Reply #6 on: February 05, 2014, 06:27:06 PM »

Hi guys,

Dlink replied to my queries to this issue.
They asked me to update the DCS-930L firmware,  uninstall the phone app and reinstall the app.
Tried the above & did not solve the problem.
Problem remains.

They also asked me to try to connect with their ilovemydlink@gmail.com  webcams.
Curiously, I can connect to their DCS-930L on     ilovemydlink@gmail.com
when using my phone data connection.

They have yet to come back on what to do next.

I have in fact  two DCS-930Ls on mydlink and I was able to connect to both via my phone
data connection until about Jan 2014 when it started to have this problem & cud noyt connect.
I think this was about the time when there was a Dlink update.

Hope that they can resolve this issue.

Otherwise my next webcam will not be a Dlink.




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999gripen

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Re: The video stream from your device was lost. Please try again
« Reply #7 on: February 18, 2014, 06:07:25 PM »

Dlink technical support solved the problem.

They advised to use my mobile phone provider's alternate APN and now it works.
I can access all my Dlink webcams using my phone data connection.

I am quite happy with Dlink's support in resolving this issue.
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FurryNutz

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Re: The video stream from your device was lost. Please try again (RESOLVED)
« Reply #8 on: February 19, 2014, 07:45:55 AM »

Glad you got it working. Enjoy.

 ;)
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g19aby

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Re: The video stream from your device was lost. Please try again
« Reply #9 on: February 21, 2014, 11:47:15 PM »

I've looked everywhere for help and this has to be the place to find it.
My set up is
DNR-2060-08P 6 Bay Multifunctional Network Video Recorder
2x DCS-7513 Professional Outdoor Full HD Night and Day Camera
I have it set up so im able to access it on any pc anywhere around the world but just cant get it to work on my Android phone.
Tried almost every app and tried every setting possible and nothing.
I must have some setting wrong somewhere
please help
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JavaLawyer

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Re: The video stream from your device was lost. Please try again
« Reply #10 on: March 04, 2014, 05:32:01 AM »

I've looked everywhere for help and this has to be the place to find it.
My set up is
DNR-2060-08P 6 Bay Multifunctional Network Video Recorder
2x DCS-7513 Professional Outdoor Full HD Night and Day Camera
I have it set up so im able to access it on any pc anywhere around the world but just cant get it to work on my Android phone.
Tried almost every app and tried every setting possible and nothing.
I must have some setting wrong somewhere
please help

What are you trying to access?  The DNR-2060 or the twoDCS-7513? Are you trying to access these devices through mydlink? The mydlink app only supports D-Link Cloud devices, which can be identified as having an "L" designation at the end of the model number (e.g. DCS-932L, DNR-322L, etc.).
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

creolechowder

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Re: The video stream from your device was lost. Please try again
« Reply #11 on: March 05, 2014, 07:01:32 PM »

I am experiencing the same issue with my iPhone 5s using IOS7. If I'm connected to a wireless network, I get the lost video stream error message when using the Lite Mobile App. When I'm connected via my 4G/LTE network, then I can access it.
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andcmc99

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Re: The video stream from your device was lost. Please try again
« Reply #12 on: March 10, 2014, 10:01:00 PM »

Dlink technical support solved the problem.

They advised to use my mobile phone provider's alternate APN and now it works.
I can access all my Dlink webcams using my phone data connection.

I am quite happy with Dlink's support in resolving this issue.

Hi, I'm having the same problem too, When I using Maxis and Digi, I can access the cloud and view the video, however, if i'm using Celcom, I can access cloud, but the video cannot stream.. it show the message:"The video stream from your device was lost.Please try again)... So, Maybe need to do like adviser advice to use alternate APN?? but, what is the alternate APN? please advice..

P/s.. previously I can access the video/camera using the celcom broadband..it happen only few months back...

Best regards...
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andcmc99

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Re: The video stream from your device was lost. Please try again
« Reply #13 on: March 11, 2014, 08:14:37 AM »

hmm... forum D-Link, but non of the D-link staff come in here and help...
I hope D-link do something about it and please improve the service.

On other hand, after so many month of desperate, finally after trying, I figure out what is the problem and
how to solve it.... yeah!!.... finally... solved this problem.

Thanks but not thanks...

best regards.
« Last Edit: March 11, 2014, 08:17:16 AM by andcmc99 »
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steve841

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Re: The video stream from your device was lost. Please try again
« Reply #14 on: March 26, 2014, 06:54:15 PM »

Error message remains for me.   DCS 2332L accessed via iPad iOS 7 via wifi. I can access my other cameras no issue.

No problem viewing from my android phone on 4g and wifi (same one used by iPad ).
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