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Author Topic: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)  (Read 27041 times)

whodunits

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Mydlink lite app crashes when using cellular data (T-Mobile), iPhone 7, latest iOS, app up-to-date.  Replicated on another iPhone 7 and iPhone 6.  Have been experiencing for a few months.  Curious what would happen if connected to VPN over cellular, if anyone is willing to test.
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FurryNutz

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Someone already mentioned using VPN seems to be a work around. Someone also mentioned that using normal connection via T-mobile issue was fixed. At least we though. All of your devices on T-mobile?
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whodunits

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Thank you for your reply and VPN info (i should have read through thread first!).  Yes, all iPhones (iPhone 7, iPhone 7 and iPhone 6) on T-Mobile experiencing this issue.
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BAMoh

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To be honest, D-Link didn't have anyone with T-Mobile service until recently. I have been in contact with them.

So removing the app, rebooting the phone and re-installing helped fix this?

That' is impossible that there are no users who also use TMO. BTW I know folks who use the cams with TMO and the app works fine on AAPL and Alphabet devices.
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FurryNutz

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Let us know if VPN helps with this. I'll pass this on to D-Link for review since there is one that has t-Mobile services. They mostly had ATT or Verizon.  ::)

Thank you for your reply and VPN info (i should have read through thread first!).  Yes, all iPhones (iPhone 7, iPhone 7 and iPhone 6) on T-Mobile experiencing this issue.
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whodunits

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Let us know if VPN helps with this. I'll pass this on to D-Link for review since there is one that has t-Mobile services. They mostly had ATT or Verizon.  ::)

Hi FurryNutz, Yes connecting through VPN allows the mydlink lite app to work via T-mobile cellular data on iPhone.  I also received an e-mail reply from D-link support with acknowledgement of the issue and suggestion to try Justconnect+ app, as follows:

"I have read that you are unable to access your DCS-xxxx over T-Mobile data connection on your iPhones because the mydlink lite app crashes. Please be informed that this issue has already been raised to the concerned department and is being investigated. At the moment, we cannot provide an ETA for the feedback/fix. However, we are collating cases like this so we can get back to you as soon as we already have an update.

As a temporary solution to access the camera remotely over cellular data, you may use Justconnect+ app. However, please be informed that you will have to open the http port of the camera on your router. The default port number is 80. If your router is D-Link, please provide the model number. Otherwise, you may call your router manufacturer to seek for assistance in opening the port."
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FurryNutz

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Does JustConnect+ work on cell mode?
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whodunits

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Does JustConnect+ work on cell mode?
Sort of.  Justconnect+ accesses the cameras directly over unencrypted HTTP authentication and bypasses mydlink.  Configured port forwarding on router for a few cameras and set them up in the Justconnect+ app.  My experience so far is that frequently each camera shows error "Remote device unreachable" in camera list.  The camera list has a live "thumbnail" of the video feed for each camera, which may be a contributing factor since the app is trying to load all camera video feeds simultaneously.  No audio and PTZ not working for me.
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FurryNutz

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I don't think you need to set up any PF rules. JC only needs the WAN side IP address to connect while you at a remote location using cell services. You can set up a LAN side IP address of the camera while at home.
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whodunits

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I don't think you need to set up any PF rules. JC only needs the WAN side IP address to connect while you at a remote location using cell services. You can set up a LAN side IP address of the camera while at home.
Yes, that is the use case I was testing (accessing cameras via T-Mobile cellular data on iPhone).  Set up unique port forwarding for each camera.  Instead of WAN IP, using DynDns hostname.  Based on my results, I prefer the VPN workaround for now.  Thanks for feedback and help.
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FurryNutz

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 ;)
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babraham

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I'm in this same boat.  T-mobile, works on wifi, not on LTE. 
Iphone 6s ios 10.3.1
DCS-932LB1
DCS-932L
DCS-5009L
DCS-930L

All have the same behavior...

Just wanted to add to the thread to hopefully get an update...  Thanks...
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FurryNutz

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Thanks for the feedback. D-Link has this under review.

One suggestion that may work, check into a VPN service. Some others mentioned using a VPN service helps with this. Something to look into while we wait for a fix.
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DaDr00

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I have been fighting with D-Link for over 6 months with this issue.  I have taken down my cameras and have begun purchasing replacements.

This is completely UNACCEPTABLE.  D-Link has had this "under review" since November of 2016!  I purchased these cameras in order to monitor my house and after numerous frustrating phone calls and support conversations - connecting via a 3rd party application or setting up a VPN in order to view these cameras remotely when ANY OTHER mobile device on ANY OTHER carrier can view the cameras without any issues is NOT a fix.

I will say, the individuals that have helped me on this message board have been great and have done their best to help me with my issues outside of D-Link support.  Thank you all for such rapid response.  Unfortunately, there is only so much the members on this board can do when the company refuses to fix a glaring issue with their app.  The fact that the top 3 out of 4 viewed threads within this forum all deal with 3G/4G connectivity outlines that there is an ongoing problem.

Sorry for the rant.  Having a child soon, and I'm having to change platforms for video monitoring.
« Last Edit: June 12, 2017, 05:11:28 PM by DaDr00 »
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FurryNutz

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Thanks for giving feedback and we understand your frustrations. From my understanding, D-Link HQ has the con on this and from what I know, T-mobile is not in the Asia region, so the developers maybe having a hard time trying to figure this out since they may not have access to T-Mobile services. USA is aware of this issue. I presume USA is working with HQ as best as they can to get this issue fixed. I recommend users contact D-Link USA to keep them up to day on the problem at hand. Also give the VPN suggestion a try as a work around.

I'll try and keep D-Link up to date on this as best as I can.

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