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Author Topic: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)  (Read 26285 times)

DaDr00

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #30 on: February 14, 2017, 04:16:21 PM »

Still having full outage on all my cameras when trying to connect on cell (T-Mobile).  They haven't been working for three months now. I'm about to throw all my cameras away and invest $1000+ on a different brand. Inexcusable.
« Last Edit: February 14, 2017, 04:18:20 PM by DaDr00 »
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FurryNutz

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #31 on: February 15, 2017, 06:35:08 AM »

Have you been in contact with D-Link support? If so, do you have a case number?

Still having full outage on all my cameras when trying to connect on cell (T-Mobile).  They haven't been working for three months now. I'm about to throw all my cameras away and invest $1000+ on a different brand. Inexcusable.
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DaDr00

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #32 on: February 22, 2017, 08:06:44 AM »

Have you been in contact with D-Link support? If so, do you have a case number?

Still having full outage on all my cameras when trying to connect on cell (T-Mobile).  They haven't been working for three months now. I'm about to throw all my cameras away and invest $1000+ on a different brand. Inexcusable.

Let me put my foot in my mouth.  Shortly after making this post, I deleted the app, rebooted my phone and re-installed the app and it is working over T-Mobile cellular network!

 8)
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FurryNutz

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #33 on: February 22, 2017, 11:02:00 AM »

To be honest, D-Link didn't have anyone with T-Mobile service until recently. I have been in contact with them.

So removing the app, rebooting the phone and re-installing helped fix this?
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a714gomez

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #34 on: February 22, 2017, 01:16:00 PM »

Have you been in contact with D-Link support? If so, do you have a case number?

Still having full outage on all my cameras when trying to connect on cell (T-Mobile).  They haven't been working for three months now. I'm about to throw all my cameras away and invest $1000+ on a different brand. Inexcusable.

Let me put my foot in my mouth.  Shortly after making this post, I deleted the app, rebooted my phone and re-installed the app and it is working over T-Mobile cellular network!

 8)

You don't gotta put your toes in your mouth my friend!  :P Glad it sort of fixed itself after a reboot, as I still have not been able to replicate the issue yet on my t-mobile iphone. If it repeats the issue please send me a pm or post here asap!
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btp

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #35 on: February 24, 2017, 06:32:07 AM »

My issue remains as originally posted. Also r/r'd app this morning.....still a nogo.
Have confirmed network issue by installing a vpn. Vpn works at times but the vpn app is extremely slow to the point of timing out....on 4g lte.
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FurryNutz

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #36 on: February 25, 2017, 03:03:03 PM »

So you did this?  I deleted the app, rebooted my phone and re-installed the app.

My issue remains as originally posted. Also r/r'd app this morning.....still a nogo.
Have confirmed network issue by installing a vpn. Vpn works at times but the vpn app is extremely slow to the point of timing out....on 4g lte.
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btp

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #37 on: February 27, 2017, 08:16:51 PM »

Yes sir.
deleted app, rebooted phone, re-installed app.
cell video remains a nogo. will not connect.
a few notes:
cell provider is straight talk aka tracfone; carrier is att. 4g lte.
all cams viewable via same phone/carrier before latest firmware push. cannot backdate with lastest push.
very slow limited viewing via cell vpn apps.
all good via wifi intranet or internet.
all inop cams use mjpeg active x locally. experimented with java.; also a nogo.
i do have one cam that does connect; a 5010L that has not been updated; uses h.264 video compression. issue??
don't know if any of this helps or just confuses the issue. which appears to be cell data blocking as evidenced by a vpn workaround.
but why is it blocked now. after a cam firmware update. what changed that in the load to warrant a data blockage with amazon/dlink.
is this a contractual issue?
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FurryNutz

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #38 on: February 28, 2017, 06:19:13 AM »

If cell service is ATT, shouldn't be an issue.

What is the mfr and model of the actual phone and what OS is currently loaded on it?
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btp

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #39 on: February 28, 2017, 07:38:29 PM »

see reply 8 on this tread for answers re my cell phone mdl, os, etc.
thanks
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FurryNutz

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Re: DCS-933L - Can't view on iPhone mydlink App over cellular - (T-Mobile)
« Reply #40 on: March 01, 2017, 06:53:35 AM »

Wondering if this kind of "trac phone" is supported or not or maybe something has happened in the update.

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Make contact with someone with the mydlink.com support if possible. Reference this forum thread as well. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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BAMoh

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So dlink support shirked responsibility on this one too? What's the answer to fix?
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"That's laughable...."  Impress me. Need COMPETENT help.

FurryNutz

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Last I heard, it was under review with D-Link.

Some also mentioned that data features with in there phones were not fully enabled for the app. Enabling data features for the app helped some. I haven't heard anything else about this issue.
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fs

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additional information, testing on my iPhone SE (all updated) and using both Wifi mobile net and LTE on the same t-mobile network. on wifi it works, on LTE it does not. again, it is on the same network by t-mobile, the difference being connected directly, or - using the same SIM - using the mobile net device. (I simply plugged the SIM into the pocket wifi).

therefore, it cannot be LTE VPN etc with the carrier. It has to do with the app thinking wifi vs. cellular.
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FurryNutz

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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Reference this forum thread. This seems to be an issue effecting T-Mobile users only. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

additional information, testing on my iPhone SE (all updated) and using both Wifi mobile net and LTE on the same t-mobile network. on wifi it works, on LTE it does not. again, it is on the same network by t-mobile, the difference being connected directly, or - using the same SIM - using the mobile net device. (I simply plugged the SIM into the pocket wifi).

therefore, it cannot be LTE VPN etc with the carrier. It has to do with the app thinking wifi vs. cellular.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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