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Author Topic: Fan always on after firmware update from 1.01 to 1.03  (Read 12197 times)

iankendrick7

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Fan always on after firmware update from 1.01 to 1.03
« on: October 11, 2009, 07:24:54 PM »
After updating the firmware on my DNS-321 from 1.01 to 1.03, the fan will not shutoff.  I have never had this problem with firmware 1.01.  I remember reading on the beta code forum that this issue existed with beta versions of 1.03, but I can't locate the forum.  I thought I read the solution was to restore factory default settings and then re-enter your own settings afterward.  I have done so, but still the fan runs constantly.  Any help would be much appreciated.

DNS-321
RAID 1
2xSeagate Model #ST31000340AS  1TB
Vista 64-bit
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grogs

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #1 on: October 11, 2009, 09:18:26 PM »
Both of my NAS devices do not show any fan activity.
Checking the temperature of each drive shows I am running about 34-35C right now.

What are your drive temperatures?
If the drive is hotter than the threshold I would expect it to trigger.

DNS-321 #1 - 2x Seagate ST31500341AS 1.5TB
DNS-321 #2 - 2x WDC WD10EADS 1TB
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iankendrick7

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #2 on: October 11, 2009, 09:33:55 PM »
Under hard drive info in the status tab: the temp is 33C and 35C
Under system info in the status tab: the temp says 46C

I don't know how to check fan activity, but the fan is loud and I feel the air coming from the back of the unit.
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justauser

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #3 on: October 12, 2009, 07:46:03 AM »
In the beta forums people reported this and one cause was that the music server was searching the drives looking for files.
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gunrunnerjohn

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #4 on: October 12, 2009, 10:33:39 AM »
Mine seems to run too, and I have all of those servers disabled.  It's the reason that the DNS-321 was banished to the basement shelf, too loud.  The DNS-323 OTOH, is as quiet as a church mouse and is on the table across the room.
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Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

iankendrick7

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #5 on: October 12, 2009, 05:00:56 PM »
I also have all of those servers disabled.  If I can't get this problem fixed (it's sort of a deal breaker), I hope I can revert to firmware 1.01
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D-Link Multimedia

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #6 on: October 12, 2009, 05:43:30 PM »
Quote from: iankendrick7 on October 12, 2009, 05:00:56 PM
I also have all of those servers disabled.  If I can't get this problem fixed (it's sort of a deal breaker), I hope I can revert to firmware 1.01

Can you confirm that you have already done a factory defaults reset after your firmware upgrade?
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gunrunnerjohn

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #7 on: October 12, 2009, 05:57:29 PM »
Well, I can confirm that I did reset to factory defaults after loading 1.03.  Actually, it was the last beta, but since that was the same code, it should quality.

I went in the other room and checked, and the fan was quiet!  The box was banished out of the office because it was so noisy, obviously something fixed it!  ;D  I was never able to get it to turn of it's fan previously.
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Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

iankendrick7

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #8 on: October 12, 2009, 07:18:57 PM »
Quote from: D-Link Multimedia on October 12, 2009, 05:43:30 PM
Can you confirm that you have already done a factory defaults reset after your firmware upgrade?

That is correct, I restored factory defaults and then put my original settings back.
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gunrunnerjohn

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #9 on: October 13, 2009, 05:04:57 AM »
How did you "put your original settings back"?  Since the configuration files are binary files, if you just restored the configuration, I'm not sure what that would do.  I'd like to know if that's a valid way to recover the settings properly for new firmware.
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Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

iankendrick7

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #10 on: October 13, 2009, 05:42:27 AM »
I first manually reentered the settings; however, I didn't remember all of my users and their passwords, so I eventually loaded the backup file that I had created.  Of note, when I woke up this morning the fan was not as loud as before.  It is still constantly running and audible, but on a low setting.  I assume it should generally switch entirely off as that is what it has done for nearly 10 months now with firmware 1.01.
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gunrunnerjohn

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #11 on: October 13, 2009, 05:55:37 AM »
I didn't drag my unit off the shelf to look at the fan, but I couldn't hear it running right next to it.  Before with the older firmware, it was LOUD all the time.
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Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

Ryder

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #12 on: October 13, 2009, 07:15:31 PM »
This is very odd then. I have loaded all the versions of firmware that have come out and I have never heard my fan go above a whisper, and that was only when I was copying several hundred gigs of data to it. After I finished it soon shut the fan off completely. But I sit right beside my unit and I have never heard my unit get even slightly loud. I wonder if this is a hardware anomaly and not the firmware? Something in the hardware controller or the fan itself, maybe different brands of fans being used?

Ryder
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The sun is coming up

iankendrick7

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #13 on: October 13, 2009, 09:16:44 PM »
I came home from work and the fan was loud and constantly running again.  I have now switched back to 1.01 and now I have normal fan functioning.  I agree it is rather odd, I can't explain it.  Sorry to be a bother, but I appreciate everyone's help.
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gunrunnerjohn

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Re: Fan always on after firmware update from 1.01 to 1.03
« Reply #14 on: October 14, 2009, 05:56:55 AM »
There must be a difference in the hardware since the firmware is obviously the same. :)  Perhaps the hardware revision has something to do with it?
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Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.