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[agalloway]

Hi everyone,

I’m researching ways to improve our support team’s efficiency and reduce response times. Lately, I’ve been hearing a lot about customer service automation tools and their potential to streamline repetitive tasks, manage tickets, and even provide instant responses to common queries.

I’m curious about which tools you’ve tried, their pros and cons, and any tips for implementing them without losing the human touch. How effective have these solutions been in your experience, especially for small to mid-sized businesses?

Any recommendations or lessons learned would be greatly appreciated!

Thanks in advance!