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Author Topic: Frequent connection drop on my Dlink dsl 2730u vdsl broadband connection  (Read 1765 times)

BroAK

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The router logs are as below, and the same thing repeats every 10-15mins / connection drops.

Thu Jan 14 0:53:8 2021   66   system   pppoe2:dnsv6 server 2404:a800:0:14::1:1010
Thu Jan 14 0:53:8 2021   67   system   pppoe2:dnsv6 server 2404:a800:0:14::1:1011
Thu Jan 14 0:53:8 2021   68   system   pppoe2:dnsv6 server 2401:4900:50:9::8
Thu Jan 14 0:53:8 2021   69   system   pppoe2:dnsv6 server 2401:4900:50:9::9
Thu Jan 14 0:55:6 2021   70   system   Port 5 link down
Thu Jan 14 0:55:11 2021   71   system   ppp2: link terminated
Thu Jan 14 0:57:16 2021   72   system   Port 5 link up
Thu Jan 14 0:57:16 2021   73   system   ppp2: link established
Thu Jan 14 0:57:16 2021   74   system   ppp2: IP-up localAddr=1aa.xxx.yy.4 Gateway=1aa.xxx.yyy.70 mask=2aa.xxx.yyy.2bb
Thu Jan 14 0:57:16 2021   75   system   ppp2: update DDNS
Thu Jan 14 0:57:21 2021   76   system   pppoe2:dnsv6 server 2404:a800:0:14::1:1010
Thu Jan 14 0:57:21 2021   77   system   pppoe2:dnsv6 server 2404:a800:0:14::1:1011
Thu Jan 14 0:57:21 2021   78   system   pppoe2:dnsv6 server 2401:4900:50:9::8

Issue:
Router restarts(Internet light goes off, dsl light starts blinking to set up connection again) randomly every 15-20mins, but only when I'm on a particular website (www.senpa.io/web). Its an online game.
It sounds strange to me that a website can cause router restarts, but I've tried everything.
-----------------
Solutions tried:
Had technician check the line several times with help of their support team, but they couldn't find anything from their side

Removed digital splitter from connection, to ignore phone line, with direct line to router
Replaced power adapter/plug

Replaced router from D-Link to beetel
Tried using ethernet/lan cable

Disconnected all other devices, but still issue occurs
------------------
Issue occurs only during the part of the day when I'm spending hours on www.senpa.io/web
But, many other people play that game too, so it cant be a server side issue for the game.

If any one could give any idea what could be the possible reason, or how can I know if that particular website is affecting the router (maybe its generating too much load? But then I dont face any issue with Fhd streaming too.) please do tell me.
Thanks a lot.

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FurryNutz

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Re: Frequent connection drop on my Dlink dsl 2730u vdsl broadband connection
« Reply #1 on: January 13, 2021, 12:12:57 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information
We find that online chat or phone contact has better immediate results over using email.
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