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Author Topic: cant log in to my dlink  (Read 321 times)

vhehn

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cant log in to my dlink
« on: November 05, 2020, 06:24:02 AM »

Unsupported Browser or Operating System Detected! im getting this message with ie11. started a couple of weeks ago. whats going on?
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FurryNutz

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Re: cant log in to my dlink
« Reply #1 on: November 05, 2020, 02:09:13 PM »

What camera models do you have?
Are you getting the web site select after logging in that asked to for the 1st Generation old mydlink site for older DCS cameras and the 2nd Generation for DCS cameras that end in LH?

Ive just check the site on my Windows 10 PC with IE11x32 and got in. I had to reload the plug in. After that, all 3 of my cameras are appearing, connected and video is streaming using 1st gen portal.

I get the unsupported browser when I selected the 2nd gen portal. Need to use one of the following browsers for 2nd gen portal:
https://www.mydlink.com/faq#id-menu_SD18/ans-1240
« Last Edit: November 05, 2020, 02:11:53 PM by FurryNutz »
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vhehn

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Re: cant log in to my dlink
« Reply #2 on: November 05, 2020, 03:33:44 PM »

i have a mixture of 930,932. win 10 and ie 11

What camera models do you have?
Are you getting the web site select after logging in that asked to for the 1st Generation old mydlink site for older DCS cameras and the 2nd Generation for DCS cameras that end in LH?

Ive just check the site on my Windows 10 PC with IE11x32 and got in. I had to reload the plug in. After that, all 3 of my cameras are appearing, connected and video is streaming using 1st gen portal.

I get the unsupported browser when I selected the 2nd gen portal. Need to use one of the following browsers for 2nd gen portal:
https://www.mydlink.com/faq#id-menu_SD18/ans-1240
« Last Edit: November 05, 2020, 03:35:35 PM by vhehn »
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vhehn

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Re: cant log in to my dlink
« Reply #3 on: November 05, 2020, 04:05:32 PM »


how do you tell which portal you are using.
What camera models do you have?
Are you getting the web site select after logging in that asked to for the 1st Generation old mydlink site for older DCS cameras and the 2nd Generation for DCS cameras that end in LH?

Ive just check the site on my Windows 10 PC with IE11x32 and got in. I had to reload the plug in. After that, all 3 of my cameras are appearing, connected and video is streaming using 1st gen portal.

I get the unsupported browser when I selected the 2nd gen portal. Need to use one of the following browsers for 2nd gen portal:
https://www.mydlink.com/faq#id-menu_SD18/ans-1240
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FurryNutz

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Re: cant log in to my dlink
« Reply #4 on: November 05, 2020, 08:52:01 PM »

There will be a pop up window that you should see, one side of the popup has a 1st gen portal, the other side will be the 2nd gen portal. Select 1st gen portal for your model cameras. I have a 933L, 936: and 960L. Worked today on IE11x32...
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nettewurk

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Re: cant log in to my dlink
« Reply #5 on: November 09, 2020, 01:13:25 AM »

Since I'm not getting any selection prompt for either 1st gen or 2nd gen when accessing the site, is there particular URL for this?  Still not able to display the list of cameras after logging in due to unsupported browser reported in IE11 x64 version.
 My cameras are DCS 942L, 8100LH, 7000L, 6010L, 5222LB1, 2136L & 1130L with DNS-320L and DIR-880L for NAS and router respectively.  Is this a Windows version problem?


What camera models do you have?
Are you getting the web site select after logging in that asked to for the 1st Generation old mydlink site for older DCS cameras and the 2nd Generation for DCS cameras that end in LH?

Ive just check the site on my Windows 10 PC with IE11x32 and got in. I had to reload the plug in. After that, all 3 of my cameras are appearing, connected and video is streaming using 1st gen portal.

I get the unsupported browser when I selected the 2nd gen portal. Need to use one of the following browsers for 2nd gen portal:
https://www.mydlink.com/faq#id-menu_SD18/ans-1240
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DIR/DCS/DNS/DHP/DWA

FurryNutz

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Re: cant log in to my dlink
« Reply #6 on: November 09, 2020, 09:41:52 AM »

You don't see this at all after logging in to MDL site?
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nettewurk

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Re: cant log in to my dlink
« Reply #7 on: November 09, 2020, 04:37:32 PM »

Thanks for the prompt response.

However, I still don't get that prompt screen visiting www.mydlink.com.   I'm still getting unsupported browser error screen immediately after logging in.   

It's a kind of weird since this happens only using my office workstation but accessing it in my home with the same OS version (Win10 20H2 x64), I was able to proceed immediately to the usual list of gadgets.   Using Win7 in office also, I have no problem accessing the page.

Is the selection screen dependent at my region here in SE Asia?   I could use my mobile app (myDlink Lite/+) but convenient to check via browser when I'm away with my phone in the secured/clean room.
« Last Edit: November 09, 2020, 06:31:15 PM by nettewurk »
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vhehn

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Re: cant log in to my dlink
« Reply #8 on: November 09, 2020, 04:52:07 PM »

i dont get that screen. here is a clue. i tried it on an older computer with ie11 and was able to get in. since mine worked until 2 weeks ago i suspect something got upgraded with microsoft and it no longer works.
You don't see this at all after logging in to MDL site?

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FurryNutz

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Re: cant log in to my dlink
« Reply #9 on: November 09, 2020, 04:56:22 PM »

I guess I would contact D-Link support about this. Let them know what your seeing. Possible something is happening in MS update that is breaking D-Link web page...

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