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Author Topic: How to update firmware?  (Read 389 times)

caesarsamsi

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How to update firmware?
« on: September 13, 2020, 07:11:36 PM »

I've owned the DSR-250 a couple of years now and have never upgraded the firmware.

Serial number is QBKI3G7000480
Firmware is 2.11_WW
HW version is A3
Picture is at: https://cln.sh/biPFMg

I tried updating with DSR-250_Ax_FW3.17_WW

I get the following error in a red box:

Firmware is NOT available to be installed in NON-Supported Hardware machine, please use correct firmware version for your devices.
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caesarsamsi

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Re: How to update firmware?
« Reply #1 on: September 13, 2020, 07:23:31 PM »

Ah, reading the release notes ... it appears I need to use the 3.12 WW firmware. Trying it out ...
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caesarsamsi

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Help! Re: How to update firmware?
« Reply #2 on: September 14, 2020, 10:00:47 AM »

Still no go ... HELP? Where do I go from here?

Thanks!
« Last Edit: September 14, 2020, 10:13:15 AM by caesarsamsi »
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Mr.Mom

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Re: How to update firmware?
« Reply #3 on: September 14, 2020, 10:36:05 AM »

You need to do 3.11 common firmware first then follow the release notes upgrade path for the other firmware version like 3.12 and then you can go directly to 3.17.
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caesarsamsi

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Re: How to update firmware?
« Reply #4 on: September 15, 2020, 12:13:48 PM »

I got to 3.11 WW common firmware. I'm not having much success going to 3.12 though.
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Mr.Mom

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Re: How to update firmware?
« Reply #5 on: September 15, 2020, 03:56:56 PM »

Did you do the 3.11B101H common firmware? If not then you do that and then do 3.12.
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caesarsamsi

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Re: How to update firmware?
« Reply #6 on: September 15, 2020, 08:26:58 PM »

I will try that now.
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caesarsamsi

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Re: How to update firmware?
« Reply #7 on: September 16, 2020, 01:47:37 AM »

Success! Now on 3.13WW.

Yes had to figure out which hardware version and match with firmware. Also apply intermediate firmware before the common one.
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Mr.Mom

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Re: How to update firmware?
« Reply #8 on: September 16, 2020, 08:12:39 AM »

Cool, now you should be able to go straight to 3.17.
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