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Author Topic: digital PTZ resets to top left?  (Read 263 times)


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digital PTZ resets to top left?
« on: July 11, 2020, 06:46:59 AM »

As you can see, the digital PTV was lower right, on the sky. 

Sometime during the morning hours, it shifted to top left.  I also noticed this from day to night.  Looks more related to ICR enabling/disabling.

I've recorded this image for the last 5 hours. The move is also captured on the SD Card recording.

other settings

this is the full preview image, i did enabled this nightmode settings. (but the change did not happen her)

digital PTZ setup:

I did not define any preset points.

« Last Edit: July 11, 2020, 07:20:44 AM by RYAT3 »


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Re: digital PTZ resets to top left?
« Reply #1 on: July 11, 2020, 06:28:58 PM »

That night profile is from 20:00 to 06:00.

7-11 morning - 04:21:51  moved
7-11 evening  - 20:00:xx  moved
7-12 morning - 04:19:50  moved
turned off ICR
7-12 evening  - 20:00:xx moved
turned on icr again.
turned off night mode
camera moved
7-13 morning - 04:21:51 camera moved
turned on night mode - Camera moved

So turning on/off night mode resets the digital PTZ, and the 2 times -  04:21:51 and 20:00:04 resets digital PTZ.

« Last Edit: July 13, 2020, 05:51:10 AM by RYAT3 »


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Re: digital PTZ resets to top left?
« Reply #2 on: July 14, 2020, 08:32:58 AM »

That is strange. I assume you have latest firmware.  Have you tried downgrading the firmware from the BETA I sent you? I wonder if this is a new issue in the BETA or latest official release.

You may want to contact tech support and have them issue a ticket (D-Track) for this problem.

Call the business product line - 1 (877) 354-6555 and they will have a tech call you back (6am-5pm m-f Pacific)
« Last Edit: July 14, 2020, 08:57:19 AM by GreenBay42 »


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Re: digital PTZ resets to top left?
« Reply #3 on: July 26, 2020, 07:28:51 PM »


I thought about reverting back, but wanted to see if I could pinpoint it first.

Thought I figured it out when I accidently disabled recording to sd card as it had stopped.

I reenabled it and it still didn't do it.

It hasn't moved since your previous post.  Very strange.

I'm not sure what is different.

The whole thing made no sense - but it was doing it.