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Author Topic: D-Link Defend Parental Controls completely stopped working?  (Read 369 times)

puddleglumm

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I have a COVR-2200 pair setup in router mode, set it all up about 3 weeks ago. Updated the firmware to 1.04 on both devices, and setup parental control profiles for some of the devices in the D-Link Defend app. Tested internet pause and filtering features and everything worked at the time. My wife asked me to disable internet on one of her devices the other night, and I found that both internet pause and content/website filtering has completely stopped working. Only troubleshooting step I have tried so far is restarting the COVR devices. The D-Link Defend app appears to still correctly give notifications, and identify connected devices on the network. Any ideas? I'm wondering how this feature is implemented, does it depend on the router having access to some web service provided by McAfee? FWIW I'm on Verizon FiOS in the US, and the Verizon device wifi is completely turned off. App store looks overrun with reviews basically saying the same thing, but thought I would post here to see if anyone had a solution.
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FurryNutz

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    • Router Troubleshooting
Re: D-Link Defend Parental Controls completely stopped working?
« Reply #1 on: May 24, 2020, 09:35:43 AM »

Link>Welcome!


  • What region are you located?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  Link> >FW Update Process
  • Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations
  • What ISP Modem Mfr. and model # do you have?
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