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Author Topic: xDSL-3682 Wan Link was Disconnected  (Read 791 times)

maxonsee

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xDSL-3682 Wan Link was Disconnected
« on: March 24, 2020, 10:12:01 AM »

Hallo everybody, my 3682 keeps disconnecting few times a day, the error message is [5] syslog: Accessor:[CPE] Method:[PPPoE] Para:[] Result:[9001] Wan Link was Disconnected
Any suggestions?
Thanks everybody
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FurryNutz

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    • Router Troubleshooting
Re: xDSL-3682 Wan Link was Disconnected
« Reply #1 on: March 24, 2020, 10:42:38 AM »

Link>Welcome!

  • What Hardware version is your modem? Look at the sticker under modem.
  • Link>What Firmware version is currently loaded? Found on the modems web page under status.
  • What region are you located?

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.[/list]
« Last Edit: March 24, 2020, 11:07:46 AM by FurryNutz »
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

maxonsee

  • Level 1 Member
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  • Posts: 3
Re: xDSL-3682 Wan Link was Disconnected
« Reply #2 on: March 24, 2020, 11:11:51 AM »

Hi, model number is DSL 3682, Hardware version A 1, Firmware Version: EU_1.01.
I don't think I have got any cable issues since it was working perfectly fine with a different modem/router.
I'm located in EU / Italy
thanks,
M
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maxonsee

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  • Posts: 3
Re: xDSL-3682 Wan Link was Disconnected
« Reply #3 on: March 26, 2020, 02:03:02 AM »

Forget about D-LINK modem routers just get another serious brand guys!
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