• August 09, 2020, 01:41:22 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Impossible to change password!  (Read 1489 times)

brendanxxx

  • Level 1 Member
  • *
  • Posts: 4
Impossible to change password!
« on: November 25, 2019, 01:47:21 PM »

My Avast anti-virus keeps telling me I must change my router password (which I guess is ADMIN) but I can't find any reference to this in the manual and on Youtube it never shows the page that come up when I put in my router IP address - IMGUR image link is https://imgur.com/RlN64Lg. Any help would be most welcome as I am totally at sea here!
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49045
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Impossible to change password!
« Reply #1 on: December 05, 2019, 09:40:16 AM »

You have to log into the modems web page. PW maybe blank for admin. if you can get in, then look under the Administration section of the modems web page to change the log in PW.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

brendanxxx

  • Level 1 Member
  • *
  • Posts: 4
Re: Impossible to change password!
« Reply #2 on: December 05, 2019, 10:00:34 AM »

Hi,
I have repeatedly now logged in using admin as the password and changed the password under the "maintenance" tab. However when I sign in again neither admin nor the new password works! I'm getting tired of returning the modem to factory settings and starting over!
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49045
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Impossible to change password!
« Reply #3 on: December 05, 2019, 10:19:20 AM »

What browser are you using? Try IE11 FF or Opera. Be sure to clear out ALL browsers caches after you set the new PW in the modems web page. After setting the enw PW. Clear the browser cache once more, exit the re-open the browser and then try to log in.

IF this still fails, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information
We find that phone contact has better immediate results over using email.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

brendanxxx

  • Level 1 Member
  • *
  • Posts: 4
Re: Impossible to change password!
« Reply #4 on: December 05, 2019, 11:01:24 AM »

Much obliged will follow all your advice - thanks!
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49045
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Impossible to change password!
« Reply #5 on: December 05, 2019, 12:25:49 PM »

Let us know how it turns out.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

brendanxxx

  • Level 1 Member
  • *
  • Posts: 4
Re: Impossible to change password!
« Reply #6 on: December 05, 2019, 12:54:28 PM »

Will do.
Logged