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Author Topic: HELP. 2.4 is not found by some devices  (Read 193 times)

Blizzrd

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HELP. 2.4 is not found by some devices
« on: October 30, 2019, 02:00:36 AM »

Latest firmware. Itís been reset. One PC, my ecobee and two WiFi plugs will not see the 2.4 WiFi signal. It is set to be visible. My apple devices, four phones, an iPad and Apple TV along with a Samsung tv and my Ring all see it just fine. It has to be a setting somewhere I just donít know what it could be. I need help with this because I really donít want to go buy another router. Anyone have any ideas?
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FurryNutz

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    • Router Troubleshooting
Re: HELP. 2.4 is not found by some devices
« Reply #1 on: October 30, 2019, 08:09:49 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

If other devices are seeing the wifi SSIDs from the router, it's possible these few devices are the problem.
Load up wifi analyzer on a wifi pad if you have one and see if you do actually see both 2.4 and 5Ghz SSID signals.

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N or AC on 5Ghz?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions. Try channel 48 or 149 on 5Ghz.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • What wireless devices do you have connected?
  • Ensure any devices with WiFi adapter drivers are updated.
  • Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?
  • If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless.
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