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Author Topic: Firmware update impossible from 3.11 to 3.12 or 3.14  (Read 408 times)

scoody

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Firmware update impossible from 3.11 to 3.12 or 3.14
« on: October 16, 2019, 05:43:08 AM »

Hi,

My hardware is version A1 , my firmware is 3.11_WW.

If i try to upgrade in DSR-1000AC_Ax_FW3.12B101H_WW putting firware on usb drive, i'have a message "operation not supported"

if i try to update by PC with same FW or also last one  DSR-1000AC_Ax_FW3.14_WW , i have a message Firmware is NOT available to be installed in NON-Supported Hardware machine, please use correct firmware version for your devices.


Seams i try to use the good one .... No ???

Best Regards and thanks for your help
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FurryNutz

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    • Router Troubleshooting
Re: Firmware update impossible from 3.11 to 3.12 or 3.14
« Reply #1 on: October 16, 2019, 02:17:06 PM »

Does the release notes for the FW updates give any information about how to update or what needs to be done to effect the update?

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information
We find that phone contact has better immediate results over using email.
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