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Author Topic: Packet Loss  (Read 472 times)

bsolah

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Packet Loss
« on: August 16, 2019, 07:28:04 AM »

Had the 882 for a couple of months now, upgraded from a Netgear that was having strange drop outs for months, but now I've got a different problem with the 882. Sometimes my wifi signal to my phones won't load certain things. For a week, I couldn't access Twitter off my phone via wifi, and now sometimes insta stories won't load via wifi and have to use 4G. A while ago a tech guy had me play with wifi channels and it seemed to fix some other issues namely my partner not being able to connect to the network printer.

But the main issue is that I'm getting some packet loss when playing games. There's a weird bug when playing Apex legends and can't work out if it's the router or my ISP and my ISP has been really unhelpful so hoping it's something with the router.

1  dlinkrouter (192.168.0.1)  3.751 ms  3.578 ms  3.781 ms  3.462 ms  5.490 ms  3.705 ms *  4.034 ms  3.390 ms  3.430 ms  5.557 ms  3.396 ms *  3.516 ms  3.490 ms  3.543 ms  3.415 ms  5.857 ms *  4.546 ms  3.349 ms  3.452 ms  3.552 ms  3.465 ms *  3.712 ms  4.657 ms  3.384 ms  5.637 ms  3.557 ms (13% loss)
 2  meb2-l104.bng.optusnet.com.au (49.176.0.1)  8.446 ms  7.753 ms  7.093 ms  6.812 ms  7.139 ms  8.756 ms  6.255 ms  6.821 ms  6.956 ms  7.073 ms  9.065 ms  6.892 ms  6.938 ms  7.064 ms  7.390 ms  7.524 ms  6.923 ms  7.169 ms  7.836 ms  7.087 ms  6.986 ms  8.919 ms  8.959 ms  6.982 ms  8.952 ms  7.080 ms  7.890 ms  6.966 ms  7.052 ms  13.016 ms (0% loss)
 3  * * * * * * *
« Last Edit: August 16, 2019, 07:30:13 AM by FurryNutz »
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FurryNutz

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    • Router Troubleshooting
Re: Packet Loss
« Reply #1 on: August 16, 2019, 07:33:00 AM »

Link>Welcome!

  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?


Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
  • What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites

Is smart connect enabled?

What all devices do you have connected to the router? Wireless and wired?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

GreenBay42

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Re: Packet Loss
« Reply #2 on: August 16, 2019, 07:45:00 AM »

Happened to me on my DIR-867 (same vendor as the 882) after a few months - apps like instagram just would not load. Tried all settings and firmware upgrades. No luck.

What brand/model phone/tablets do you have and what exact OS is on it? Make sure you've updated to the latest version.

This has been mostly a iOS issue but I have seeing it now with Android.

If other apps and non-wireless devices work without packet loss, it is most likely the wifi connection between the router and client, not the ISP.
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