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Author Topic: Configured and have many problems  (Read 664 times)

cib3r

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Configured and have many problems
« on: July 22, 2019, 07:46:30 AM »

Hi there,

Last week I configured my DIR-882 for my ISP. All seems work (IPTV and Internet but not tried VoIP), but have many problems with both services:

  • Bad latency on games.
  • Bad speed on Wifi (2-4Ghz and 5GHz), surfing the web or downloading files
  • Bad speed on ethernet (using the same as in wifi)

First day used automatic update to upgrade firmware to 1.20. Is this 1.20 B6? or another BX? I guess that is 1.20 and B6 is a beta firmware, I'm right? Upgrading to B6 fixes some of my problems or maybe have something wrong configured?

Thanks in advance.
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FurryNutz

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  • Posts: 49210
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Configured and have many problems
« Reply #1 on: July 23, 2019, 08:14:43 AM »

Link>Welcome!


  • What region are you located?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  Link> >FW Update Process

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites
  • By-pass the main host router and check internet connection by connecting a wired LAN PC directly to the ISP modem to verify connection access and ISP speeds.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

Do you have QoS enabled or configured?

B6 is a Build number, not beta.
After logging into the routers web page, do one of these in the URL section of the browser and report your findings:
http://dlinkrouter.local./version.txt or 192.168.0.1/version.txt and see the build number and date.

Are you using Smart Connect?

  • Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?


Hi there,

Last week I configured my DIR-882 for my ISP. All seems work (IPTV and Internet but not tried VoIP), but have many problems with both services:

  • Bad latency on games.
  • Bad speed on Wifi (2-4Ghz and 5GHz), surfing the web or downloading files
  • Bad speed on ethernet (using the same as in wifi)

First day used automatic update to upgrade firmware to 1.20. Is this 1.20 B6? or another BX? I guess that is 1.20 and B6 is a beta firmware, I'm right? Upgrading to B6 fixes some of my problems or maybe have something wrong configured?

Thanks in advance.
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GreenBay42

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  • Posts: 2543
Re: Configured and have many problems
« Reply #2 on: July 23, 2019, 09:09:51 AM »

Reset the router. Version 1.20B06 had a lot of code changes. Reset the router (hold paperclip in reset hole for 10-12 seconds and release) and setup again. Let us know if you still are having issues.  Note you will lose all your settings when resetting the router.
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