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Author Topic: system watch-dog reboot.(code 64)  (Read 1199 times)

gama

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system watch-dog reboot.(code 64)
« on: June 11, 2019, 10:05:17 AM »

My DNR-322L started to beeping randomly like there was a problem.  Looking at the logs did not really offer any answers.  But it did show a large number of what looked to be some kind of power events.  But this DNR is on a UPS so power should not be an issue, plus there has been no power loss or outages at the location.  So I formatted the hard drives and then did "2019/06/07, 15:40:06, system firmware upgrade to ver v3.02.07(WW) from remote.".  Ever since the upgrade, it reboots with "system watch-dog reboot.(code 64)"  any were from every two (2) to twelve (12) hours.

I can use any and all the help I can get.

Firmware Information      
Agent Version :         2.2.0-b53   
Current NVR Firmware Version :   v3.02.07   
Firmware Date :         Sep 13 2018   
Current NVR Device Pack :   v2.17.01   
Device Pack Date :      Sep 13 2018

Log


2019/06/04, 04:54:13, raid level0 mounted successfully.
2019/06/04, 05:00:36, admin login Ok from 127.0.0.1
2019/06/04, 06:39:39, admin login Ok from 127.0.0.1
2019/06/04, 07:24:51, admin login Ok from 192.168.1.2
2019/06/04, 07:55:18, admin login Ok from 127.0.0.1
2019/06/05, 07:53:50, admin login Ok from 192.168.1.2
2019/06/05, 08:22:51, admin login Ok from 192.168.1.2
2019/06/05, 11:01:23, admin login Ok from 192.168.1.2
2019/06/05, 18:38:10, admin login Ok from 192.168.1.16
2019/06/06, 12:42:33, admin login Ok from 192.168.1.2
2019/06/06, 12:45:32, admin login Ok from 127.0.0.1
2019/06/06, 13:01:58, admin login Ok from 127.0.0.1
2019/06/06, 17:09:52, admin login Ok from 127.0.0.1
2019/06/07, 10:28:31, admin login Ok from 192.168.1.2
2019/06/07, 10:30:05, raid0 format
2019/06/07, 10:35:08, raid level0 mounted successfully.
2019/06/07, 10:39:31, hdd-R unmounted successfully.
2019/06/07, 10:39:34, hdd-L unmounted successfully.
2019/06/07, 10:39:37, raid level0 unmounted successfully.
2019/06/07, 10:39:--, system normal power off.
2019/06/07, 15:40:06, system firmware upgrade to ver v3.02.07(WW) from remote.
2019/06/07, 10:40:35, system power on.
2019/06/07, 10:40:38, network set to static IP 192.168.1.25
2019/06/07, 10:40:53, system set to new time 2019/06/07 10:40:44.
2019/06/07, 10:41:02, admin login Ok from 192.168.1.2
2019/06/07, 10:41:32, raid level0 mounted successfully.
2019/06/07, 11:55:--, system watch-dog reboot.(code 64)
2019/06/07, 11:55:48, system power on.
2019/06/07, 11:55:51, network set to static IP 192.168.1.25
2019/06/07, 11:56:56, admin login Ok from 192.168.1.2
2019/06/07, 11:56:56, raid level0 mounted successfully.
2019/06/07, 18:38:--, system watch-dog reboot.(code 64)
2019/06/07, 18:38:21, system power on.
2019/06/07, 18:38:24, network set to static IP 192.168.1.25
2019/06/07, 18:39:03, raid level0 mounted successfully.
2019/06/07, 22:20:--, system watch-dog reboot.(code 64)
2019/06/07, 22:20:39, system power on.
2019/06/07, 22:20:42, network set to static IP 192.168.1.25
2019/06/07, 22:21:36, raid level0 mounted successfully.
2019/06/07, 22:34:--, system watch-dog reboot.(code 64)
2019/06/07, 22:34:27, system power on.
2019/06/07, 22:34:30, network set to static IP 192.168.1.25
2019/06/07, 22:35:27, admin login Ok from 192.168.1.5
2019/06/07, 22:35:33, raid level0 mounted successfully.
2019/06/07, 22:45:--, system watch-dog reboot.(code 64)
2019/06/07, 22:46:14, system power on.
2019/06/07, 22:46:17, network set to static IP 192.168.1.25
2019/06/07, 22:46:37, admin login Ok from 192.168.1.2
2019/06/07, 22:46:49, raid level0 mounted successfully.
2019/06/07, 22:53:05, hdd rewrite mode change to on.
2019/06/08, 09:08:--, system watch-dog reboot.(code 64)
2019/06/08, 09:08:52, system power on.
2019/06/08, 09:08:55, network set to static IP 192.168.1.25
2019/06/08, 09:09:31, raid level0 mounted successfully.
2019/06/08, 13:12:04, admin login Ok from 192.168.1.6
2019/06/08, 18:24:--, system watch-dog reboot.(code 64)
2019/06/08, 18:25:14, system power on.
2019/06/08, 18:25:17, network set to static IP 192.168.1.25
2019/06/08, 18:25:57, raid level0 mounted successfully.
2019/06/08, 19:46:--, system watch-dog reboot.(code 64)
2019/06/08, 19:46:40, system power on.
2019/06/08, 19:46:43, network set to static IP 192.168.1.25
2019/06/08, 19:47:21, raid level0 mounted successfully.
2019/06/09, 06:26:--, system watch-dog reboot.(code 64)
2019/06/09, 06:27:32, system power on.
2019/06/09, 06:27:35, network set to static IP 192.168.1.25
2019/06/09, 06:27:49, system set to new time 2019/06/09 06:27:44.
2019/06/09, 06:28:34, raid level0 mounted successfully.
2019/06/09, 10:20:--, system watch-dog reboot.(code 64)
2019/06/09, 10:20:37, system power on.
2019/06/09, 10:20:40, network set to static IP 192.168.1.25
2019/06/09, 10:21:50, raid level0 mounted successfully.
2019/06/09, 12:41:--, system watch-dog reboot.(code 64)
2019/06/09, 12:42:07, system power on.
2019/06/09, 12:42:10, network set to static IP 192.168.1.25
2019/06/09, 12:42:44, raid level0 mounted successfully.
2019/06/09, 13:37:--, system watch-dog reboot.(code 64)
2019/06/09, 13:37:22, system power on.
2019/06/09, 13:37:25, network set to static IP 192.168.1.25
2019/06/09, 13:38:01, raid level0 mounted successfully.
2019/06/09, 13:38:--, system watch-dog reboot.(code 64)
2019/06/09, 13:39:15, system power on.
2019/06/09, 13:39:18, network set to static IP 192.168.1.25
2019/06/09, 13:39:51, raid level0 mounted successfully.
2019/06/09, 17:03:--, system watch-dog reboot.(code 64)
2019/06/09, 17:03:49, system power on.
2019/06/09, 17:03:52, network set to static IP 192.168.1.25
2019/06/09, 17:04:29, raid level0 mounted successfully.
2019/06/10, 01:48:--, system watch-dog reboot.(code 64)
2019/06/10, 01:48:22, system power on.
2019/06/10, 01:48:25, network set to static IP 192.168.1.25
2019/06/10, 01:49:19, raid level0 mounted successfully.
2019/06/10, 03:38:--, system watch-dog reboot.(code 64)
2019/06/10, 03:38:45, system power on.
2019/06/10, 03:38:48, network set to static IP 192.168.1.25
2019/06/10, 03:39:24, raid level0 mounted successfully.
2019/06/10, 06:51:--, system watch-dog reboot.(code 64)
2019/06/10, 06:52:11, system power on.
2019/06/10, 06:52:14, network set to static IP 192.168.1.25
2019/06/10, 06:52:48, raid level0 mounted successfully.
2019/06/10, 06:53:58, admin login Ok from 192.168.1.2
2019/06/10, 12:07:--, system watch-dog reboot.(code 64)
2019/06/10, 12:07:41, system power on.
2019/06/10, 12:07:44, network set to static IP 192.168.1.25
2019/06/10, 12:08:19, raid level0 mounted successfully.
2019/06/10, 14:14:--, system watch-dog reboot.(code 64)
2019/06/10, 14:14:54, system power on.
2019/06/10, 14:14:57, network set to static IP 192.168.1.25
2019/06/10, 14:15:58, raid level0 mounted successfully.
2019/06/11, 02:02:--, system watch-dog reboot.(code 64)
2019/06/11, 02:03:03, system power on.
2019/06/11, 02:03:06, network set to static IP 192.168.1.25
2019/06/11, 02:03:40, raid level0 mounted successfully.
2019/06/11, 08:08:--, system watch-dog reboot.(code 64)
2019/06/11, 08:08:52, system power on.
2019/06/11, 08:08:55, network set to static IP 192.168.1.25
2019/06/11, 08:09:10, system set to new time 2019/06/11 08:09:05.
2019/06/11, 08:09:57, raid level0 mounted successfully.
2019/06/11, 08:52:44, admin login Ok from 127.0.0.1
2019/06/11, 09:45:58, admin login Ok from 192.168.1.2

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FurryNutz

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Re: system watch-dog reboot.(code 64)
« Reply #1 on: June 27, 2019, 10:54:32 AM »

Have you factory reset the DNR and setup from scratch after the FW update?
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gama

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Re: system watch-dog reboot.(code 64)
« Reply #2 on: July 01, 2019, 09:14:30 AM »

I have done a factory reset of the DNR twice.  First time I used a configuration file to setup it up.  The second time I only setup, from scratch, its static IP, the time, and formatted the hard drives.  I didn't even add cameras.  And I am still getting the same error.

Since the second reset, done 2019/06/30 at approximately 15:30, I have gotten the following sequence of events
1) system watch-dog reboot.(code 64)
2) system power on.
3) network set to static IP 192.168.1.25
4) raid level0 mounted successfully.

at the following times.
2019/06/30  17:14:--
2019/07/01  02:36:--
2019/07/01  07:51:--
2019/07/01  09:01:--

I do not know what else to try.
« Last Edit: July 01, 2019, 09:16:51 AM by gama »
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FurryNutz

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Re: system watch-dog reboot.(code 64)
« Reply #3 on: July 01, 2019, 12:31:31 PM »

I recommend you contact D-Link support and have them submit a support ticked on this asap.
Support time is running out for the 322L so this needs to be addresses soon:
Link> Tech Support Contact Information
We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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