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Author Topic: View-NVR video freeze or very slow  (Read 249 times)

djillius

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View-NVR video freeze or very slow
« on: February 26, 2019, 06:48:53 AM »

Hi everybody

I have a problem with my DNR-312L outside my office.

I have a sonicwall TZ300 and a DNR312. Inside my office, all my camera have no problem with the video. It s normal speed.
But from outside, i see my camera and all videos are like freezed or the images come very very late.

Could someone explain me why i have this problem ?
thanks for your help.
Best regards
dj
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FurryNutz

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Re: View-NVR video freeze or very slow
« Reply #1 on: February 26, 2019, 06:54:22 AM »

Link>Welcome!

  • What Hardware version is your DNR? Look at the sticker behind or under the device.
  • Link>What Firmware version is currently loaded? Found on the DNRs web page under status.
  • What region are you located?

What Mfr and model is the ISP modem?
What ISP Speeds UP and Down do you pay for?
What Mfr and model is the main host router?
How many cameras do you have connected?
What model # are these cameras?

What do you mean by inside and outside? LAN and WAN?
What are you using to view the cameras?

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djillius

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Re: View-NVR video freeze or very slow
« Reply #2 on: February 26, 2019, 07:40:03 AM »

Hello

The H/W Ver : A2 and firmware version is v1.07.10
we have a sonicwall TZ300 and ths isp modem is in bridge mode
The ISP speeds are UP 85Mb/s and Down 100Mb/s
we have 6 cameras : one DSC5020L, two DSC5222 and three dcs-7413

In wan, with mydlink View-NVR we see all the cameras but very slow and they are like freezed.
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GreenBay42

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Re: View-NVR video freeze or very slow
« Reply #3 on: February 26, 2019, 07:50:40 AM »

The device (phone or tablet) running the mydlink View app, using 3g/4g or connecting to another WIFI network?

Are you using a vpn connection from your device to the sonicwall?

Has it always been slow or was it working ok before?

It is normal to see slower speeds viewing remotely but definitely should not freeze.
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djillius

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Re: View-NVR video freeze or very slow
« Reply #4 on: February 26, 2019, 08:29:50 AM »

yes the device (phone or tablet) running the mydlink View app, is using 3g/4g and sometimes connecting to another WIFI network

No vpn connection

yes it has always been slow, very slow.

what can i try ?
« Last Edit: February 26, 2019, 08:33:11 AM by djillius »
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FurryNutz

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Re: View-NVR video freeze or very slow
« Reply #5 on: February 26, 2019, 08:35:02 AM »

Turn off ALL cameras but one or two. See if the problem continues with just one or two cameras online.
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