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Author Topic: My D-Link 615 keeps dropping connection every 20 minutes or so.  (Read 1976 times)

Sworpp

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So, I've had this issue since I bought my new router which is D-Link 615. But I noticed that every 20 minutes it drops connection for at least 5 - 10 seconds. But the thing is, if I use my normal Ethernet Connection, nothing happens. So, I am thinking that my D-Link 615 is having an issue. So, any suggestion and advises would be High Appreciated... because this is so frustrating.
« Last Edit: August 20, 2018, 04:33:18 AM by Sworpp »
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FurryNutz

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Re: My D-Link 615 keeps dropping connection every 20 minutes or so.
« Reply #1 on: August 20, 2018, 06:28:32 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
  • What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites
  • By-pass the main host router and check internet connection by connecting a wired LAN PC directly to the ISP modem to verify connection access and ISP speeds.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions.
  • Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Sworpp

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Re: My D-Link 615 keeps dropping connection every 20 minutes or so.
« Reply #2 on: August 20, 2018, 06:58:14 AM »

Hello, FurryNutz.

-Hardware Version: M2
-Firmware Version: 2.0.17
-Region Located To: Kuwait
-Wired (this issue happens with wireless as well, but I would say Wired because that's what I use the most).


-ISP Service: Cable
-DIR-615
-ISP Modem/Service is using: Dyanmic
-FASTtelco (A company).
-PING ms 40 / DOWNLOAD Mbps 3.38 / UPLOAD Mbps 0.46
-Cable using: Cat6
-Not having that issue at all.
-I do not have that option on the website.


-SSID Name has changed.
-Wireless mode: 802.11 N
-I tried all of the different Wireless mode but the issue still occurs.
-I set it to 20 MHz.
-There is actually no house phones or WiFi that is causing interferences.
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FurryNutz

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Re: My D-Link 615 keeps dropping connection every 20 minutes or so.
« Reply #3 on: August 20, 2018, 07:41:10 AM »

What is the Mfr and model# of the modem your using?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Sworpp

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Re: My D-Link 615 keeps dropping connection every 20 minutes or so.
« Reply #4 on: August 20, 2018, 07:44:36 AM »

Not sure where to find that..
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GreenBay42

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Re: My D-Link 615 keeps dropping connection every 20 minutes or so.
« Reply #5 on: August 20, 2018, 08:08:52 AM »

Fasttelco is DSL, not cable. The modem is what the phone line is connected into and then the Ethernet cable goes to the router. There should be a name and model on there somewhere.
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FurryNutz

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Re: My D-Link 615 keeps dropping connection every 20 minutes or so.
« Reply #6 on: August 20, 2018, 08:23:46 AM »

Yes should be a modem and a Mfr name and model, maybe a sticker under it...
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting