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Author Topic: How do I choose a Cloud storage plan?  (Read 145 times)

SkinnyCyclist

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How do I choose a Cloud storage plan?
« on: August 09, 2018, 01:49:15 AM »

Really need to choose a cloud storage plan but available plans doesn't show in the app under Cloud Recordings. The free plan ends at the end of this year, but I need storage for more than 1 day (DCS-8000L).
« Last Edit: August 09, 2018, 01:59:57 AM by SkinnyCyclist »
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GreenBay42

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Re: How do I choose a Cloud storage plan?
« Reply #1 on: August 10, 2018, 07:14:22 AM »

Tap the 3 horizontal line icon in upper left, select Cloud Recording. Under Plan Information it should display the free one. Tap on that.  It should now display the paid options.

Note: If you subscribe to a paid plan and then cancel, the free subscription (currently) will no longer be available.
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Ojive

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Re: How do I choose a Cloud storage plan?
« Reply #2 on: August 10, 2018, 08:16:03 AM »

What will happen if the only available plan is a free one and the date expires?
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GreenBay42

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Re: How do I choose a Cloud storage plan?
« Reply #3 on: August 10, 2018, 08:25:35 AM »

Not sure why you are not seeing the plans. What version app do you have and what OS?
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Ojive

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Re: How do I choose a Cloud storage plan?
« Reply #4 on: August 10, 2018, 10:59:58 AM »

v. 1.3.0 build 87. Android 8.0.0

I was told by support that not all EU customers will have these plans available (which made me unfortunately write a long rant, because nowhere on Cloud Recording site was there any mention of these plans not being available to everyone).
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SkinnyCyclist

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Re: How do I choose a Cloud storage plan?
« Reply #5 on: August 13, 2018, 12:51:50 AM »

...I was told by support that not all EU customers will have these plans available (which made me unfortunately write a long rant, because nowhere on Cloud Recording site was there any mention of these plans not being available to everyone).

Yes, unfortunately this seems to be the case - I've been tapping like crazy in the settings menu but no paid option is showing.

(Android, IOS, Sweden)
« Last Edit: August 13, 2018, 01:29:41 AM by SkinnyCyclist »
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GreenBay42

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Re: How do I choose a Cloud storage plan?
« Reply #6 on: August 13, 2018, 09:09:31 AM »

I wasn't aware the plans were not available in certain countries. I would contact tech support in your region to see why this is. Hopefully they will start adding plans to your areas soon.
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