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Author Topic: Windows 10 Issues  (Read 1264 times)

Alexander33

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Windows 10 Issues
« on: July 13, 2018, 11:24:12 AM »

 I have the same problem on my recently acquired DWA-582 PCIe card, I'm on Windows 10 x64 Edu with 1803 build, I've tried both driver 1.02B01 and 1.05B Beta, the 802.11 a/n/ac mode is broken for the device with Win 10 1803, however 802.11 b/n or any other band that works only on 2.4GHz works fine.
Problem case steps:
1. Try to connect to 5GHz Access Point provided by router.
2. Insert wifi password and press connect.
3. Windows tries to connect , shows  "getting network requirements" status message.
4. After a couple of seconds( max ~1 min) the adapter fails completely and resets
Fails completely: Windows stops seeing it, it disappears from Device Manager, Network Adapter and the notification icon turns on like there is no cable connected( falls back to the motherboards' LAN card which is not plugged anywhere)
5. After 5-10 seconds(this can be skipped by right clicking and selecting "Scan for new hardware" in Device Manager), the device is back up, not connected to anything
6. Trying to connect to 5Ghz access point results in the same steps as above however sometimes it connects but not for more than 5 minutes at a time and repeating the 4th step.

I've tried:
1.Resetting the router
2.Renaming the access points.
3.Deleting all cache and settings in Windows regarding networking
4.Uninstalled and reinstalled the drivers and the PCI-E Card following and not following the instructions on the order of connecting the device.
5.Tried with WPA2, WEP and no security.

I have a custom built PC:
Specs:
Code: [Select]
Operating System
Windows 10 Education 64-bit
CPU
AMD Ryzen 5 1600X
14nm Technology
RAM
8.00GB Dual-Channel Unknown @ 1197MHz (16-16-16-39)
Motherboard
ASUSTeK COMPUTER INC. PRIME B350M-E (AM4)

There is only Windows Defender installed on the machine, totally unrelated
Searching through the Events log :
Code: [Select]
Details about network adapter diagnosis:

Network adapter Wi-Fi driver information:

   Description . . . . . . . . . . : D-Link DWA-582 Wireless AC1200 Dual Band PCI Express Adapter
   Manufacturer  . . . . . . . . . : D-Link Corporation
   Provider  . . . . . . . . . . . : D-Link Corporation
   Version   . . . . . . . . . . . : 2023.67.925.2017
   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem59.inf
   Inf File Date . . . . . . . . . : Friday, February 9, 2018  2:27:18 PM
   Section Name  . . . . . . . . . : GEN8812ae_beamformcap.ndi
   Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8812&subsys_33051186
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9

Code: [Select]
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
 Interface GUID: f113b6a2-f8f2-4db0-bedf-8fccee73a855
 Interface name: D-Link DWA-582 Wireless AC1200 Dual Band PCI Express Adapter
 Interface type: Native Wi-Fi
 Profile: Discovery connection
 SSID: NoCableNoProblem5GHz
 SSID length: 20
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No

Connection incident diagnosed
 Auto Configuration ID: 1
 Connection ID: 2

Connection status summary
 Connection started at: 2018-07-13 19:41:08-894
 Profile match: Success
 Pre-Association: Success
 Association: Fail
 Security and Authentication: Not started

List of visible access point(s): 14 item(s) total, 14 item(s) displayed
        BSSID BSS Type PHY Signal(dB) Chnl/freq    SSID
-------------------------------------------------------------------------
F8-1A-67-56-41-02 Infra <unknown> -78 13 abenet
FA-8F-CA-34-30-0E Infra <unknown> -80 11 (Unnamed Network)
44-E9-DD-98-AB-26 Infra <unknown> -80 11 HomeBox-AB20_2.4G
BC-25-E0-BE-07-3C Infra <unknown> -78 2 HUAWEI-E5180-073D
00-1E-80-23-9F-71 Infra <unknown> -78 5 1441013
00-1E-80-21-1B-95 Infra <unknown> -74 1 04271195
56-64-D9-BB-AE-37 Infra <unknown> -70 11 Net Til Nasserøve
54-64-D9-BB-AE-36 Infra <unknown> -69 11 Hr og Fru Danmark
10-13-31-64-97-FF Infra <unknown> -56 6 NoCableSomeProblemOn2.4
12-13-31-64-97-08 Infra <unknown> -52 5180000 NoCableNoProblem5GHz
00-1E-80-27-0B-50 Infra <unknown> -85 11 1440604
54-64-D9-BB-AE-3A Infra <unknown> -74 5520000 HomeBox-AE30_5G
00-1E-80-21-1B-94 Infra <unknown> -72 1 04271195_2.4GHz
00-1E-80-1E-B5-C7 Infra <unknown> -86 1 04119186

Connection History

 Information for Auto Configuration ID 2

  List of visible networks: 0 item(s) total, 0 item(s) displayed

  List of preferred networks: 0 item(s)

 Information for Auto Configuration ID 1

  List of visible networks: 14 item(s) total, 14 item(s) displayed
  BSS Type PHY Security Signal(RSSI) Compatible SSID
  ------------------------------------------------------------------------------
  Infra <unknown> Yes 5 Yes 1440604
  Infra <unknown> No 25 Yes (Unnamed Network)
  Infra <unknown> Yes 35 Yes HomeBox-AB20_2.4G
  Infra <unknown> Yes 45 Yes 1441013
  Infra <unknown> Yes 50 Yes HomeBox-AE30_5G
  Infra <unknown> Yes 55 Yes 04271195
  Infra <unknown> Yes 95 Yes Net Til Nasserøve
  Infra <unknown> Yes 95 Yes Hr og Fru Danmark
  Infra <unknown> Yes 100 Yes NoCableSomeProblemOn2.4
  Infra <unknown> Yes 100 Yes NoCableNoProblem5GHz
  Infra <unknown> Yes 35 Yes HUAWEI-E5180-073D
  Infra <unknown> Yes 65 Yes 04271195_2.4GHz
  Infra <unknown> Yes 14 Yes 04119186
  Infra <unknown> Yes 35 Yes abenet

  List of preferred networks: 0 item(s)

 Information for Connection ID 2
 Connection started at: 2018-07-13 19:41:08-894
  Auto Configuration ID: 1
  Profile: Discovery connection
  SSID: NoCableNoProblem5GHz
  SSID length: 20
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Fail 0x00038002
   Association reason code: 0x00000001

 Information for Connection ID 1
 Connection started at: 2018-07-13 19:41:08-877
  Auto Configuration ID: 1
  Profile: Discovery connection
  SSID: NoCableNoProblem5GHz
  SSID length: 20
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): Yes
   Security settings provided by hardware manufacturer (IHV): Yes
   Profile matches network requirements: Success
   Pre-association status: Fail 0x00000000
   Association status: Fail 0x00000000
   Association reason code: 0x00000000

Code: [Select]
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: f113b6a2-f8f2-4db0-bedf-8fccee73a855
 Interface name: D-Link DWA-582 Wireless AC1200 Dual Band PCI Express Adapter
 Interface type: Native Wi-Fi
 Profile: Discovery connection
 SSID: NoCableNoProblem5GHz
 SSID length: 20
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No

Result of diagnosis: Problem found
 Issue referred to: RNWF MSM Helper Class

Root cause:
Windows could not connect to "NoCableNoProblem5GHz"
You can try to connect again.

Repair option:
Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.


Code: [Select]
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native Wi-Fi MSM
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: f113b6a2-f8f2-4db0-bedf-8fccee73a855
 Interface name: D-Link DWA-582 Wireless AC1200 Dual Band PCI Express Adapter
 Interface type: Native Wi-Fi
 Profile: Discovery connection
 SSID: NoCableNoProblem5GHz
 SSID length: 20
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
Wireless association to "NoCableNoProblem5GHz" failed for an unknown reason

Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure

Repair option:
Try connecting to "NoCableNoProblem5GHz" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.


Code: [Select]
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:

Helper Class Name: RNWF MSM Helper Class

Root Cause: Wireless association to "NoCableNoProblem5GHz" failed for an unknown reason

Root Cause Guid: {5c92e4e9-4699-418c-9db6-82d57dcbf59f}

Repair option: Try connecting to "NoCableNoProblem5GHz" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.

RepairGuid: {b56fdaca-62e3-43ef-8110-bc3e71360b84}

Seconds required for repair: 300

Security context required for repair: 0

Interface: Wi-Fi ({f113b6a2-f8f2-4db0-bedf-8fccee73a855})

Code: [Select]
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:

Helper Class Name: RNWF MSM Helper Class

Root Cause: Wireless association to "NoCableNoProblem5GHz" failed for an unknown reason

Root Cause Guid: {5c92e4e9-4699-418c-9db6-82d57dcbf59f}

Repair option: Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.

RepairGuid: {07d37f7b-fa5e-4443-bda7-ab107b29afb9}

Seconds required for repair: 300

Security context required for repair: 80

Interface: Wi-Fi ({f113b6a2-f8f2-4db0-bedf-8fccee73a855})

Code: [Select]
WLAN Extensibility Module has stopped.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll

Code: [Select]
WLAN Extensibility Module has successfully started.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll

Also regarding the last 2 error messages a quick search on google say that and I quote "This issue may occur due to corrupted or incompatible drivers, missing updates or due to incorrect network connection settings."
I live in Europe, my SSIDs are: NoCableSomeProblem2.4 and NoCableNoProblem5GHz.
Any other details can be provided.
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FurryNutz

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Re: Windows 10 Issues
« Reply #1 on: July 13, 2018, 12:03:51 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information
We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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Alexander33

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Re: Windows 10 Issues
« Reply #2 on: July 15, 2018, 10:17:44 AM »

I called them, with no results ending with the solution to return the item, however I couldn't as I've lost the receipt, sooo... back to square one...

I've kinda managed to fix it, it still does the connecting/reset from time to time(since I've posted it 2 days ago it did it 2 times) as it looks like when the signal is weak or fails to exchange info with the router it kinda "panics, rolls on the floor, gets a hearth attack and Windows comes and does a CPR on it"..

My "solution" was to:
1.Completely delete everything and anything related to d-link,
2.Unplug the card from the PCIe slot
3. Restart normally(at least once without the card),
4. Download the drivers(USB Tethering from Phone as a suggestion if you have no other way to download them again)
5. Install the drivers,
6. Restart the PC
7. plug the PCIe card,
8. Start the PC
9. Device Manager-> Update Driver ->  "I have a disk/file ....."  and use the driver files provided inside 1.02B download for my windows ( Win10 x64).
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FurryNutz

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Re: Windows 10 Issues
« Reply #3 on: July 15, 2018, 10:53:29 AM »

Let us know if it happens again...
What is the Mfr and model # of the main host router?
How is the router set up for wifi?
Distance from the PC to the router?
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Alexander33

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Re: Windows 10 Issues
« Reply #4 on: July 16, 2018, 01:43:09 PM »

3-5 meters with 2 doors to pass through to get to the Router, the signal is at max
It's a technicolor tg799vac xtream branded by my ISP
It's setup to run on both 2.4GHz and 5GHz
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FurryNutz

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Re: Windows 10 Issues
« Reply #5 on: July 16, 2018, 01:54:47 PM »

 ;)
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Abyss

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Re: Windows 10 Issues
« Reply #6 on: September 17, 2018, 06:48:23 AM »

I just bought the DWA 582 Wireless AC1200 pci express, and im struggling with a problem close to Alexsanders. I run Windows 10 on my computer, but i have no CD-ROM to download the drivers on.
I did as Alexsander:

1.Completely delete everything and anything related to d-link,
2.Unplug the card from the PCIe slot
3. Restart normally(at least once without the card),
4. Download the drivers(USB Tethering from Phone as a suggestion if you have no other way to download them again)
5. Install the drivers,
6. Restart the PC
7. plug the PCIe card,
8. Start the PC
9. Device Manager-> Update Driver ->  "I have a disk/file ....."  and use the driver files provided inside 1.02B download for my windows ( Win10 x64).

But it didnt work, i downloaded the drivers form this link: https://eu.dlink.com/uk/en/products/dwa-582-wireless-ac1200-dual-band-pci-express-adapter
The drivers are from 14-10-2016, and i think they are outdated. Driver version: 2023.43.914.2016
Can you help me?   
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FurryNutz

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Re: Windows 10 Issues
« Reply #7 on: September 17, 2018, 08:08:19 AM »

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Abyss

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Re: Windows 10 Issues
« Reply #8 on: September 19, 2018, 08:30:07 AM »

 Thank you, it worked ;)
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FurryNutz

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Re: Windows 10 Issues (RESOLVED)
« Reply #9 on: September 19, 2018, 09:29:52 AM »

Enjoy.  ;)
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