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Author Topic: Set config timeout error  (Read 278 times)

am.john

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Set config timeout error
« on: July 06, 2018, 01:02:46 AM »

Unable to control my dcs5020l camera anymore, keep getting a set config timeout error, this seems to have happened since the last update to the app, been like this for weeks now ?.
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GreenBay42

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Re: Set config timeout error
« Reply #1 on: July 06, 2018, 07:09:46 AM »

What version of the app are you using?

What version iOS or Android are you using?

Does this happen from multiple devices? Only this camera?

At what point do you get the error message?
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am.john

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Re: Set config timeout error
« Reply #2 on: July 08, 2018, 08:45:32 AM »

Latest release of the app 3.8.7 build 2499. Happens on all iPhones and all version of iPad.

Started after the last update of the app.

Only happens on this model of camera

Happens when you press the remote control button, but will also happen if just left for a period of time, usually after 10-15 seconds.
« Last Edit: July 08, 2018, 11:53:10 PM by am.john »
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am.john

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Re: Set config timeout error
« Reply #3 on: July 10, 2018, 11:21:40 PM »

Any update on this ?.
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FurryNutz

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Re: Set config timeout error
« Reply #4 on: July 11, 2018, 06:39:30 AM »

Has the camera been rebooted. Might try a factory reset, remove from the mydlink services, then re-add it and then try the app again...
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GreenBay42

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Re: Set config timeout error
« Reply #5 on: July 11, 2018, 08:47:09 AM »

I sent this to a tech and will report this to the mydlink team.

Also contact tech support in your region so they can also report the issue to the mydlink team.
« Last Edit: July 11, 2018, 08:49:01 AM by GreenBay42 »
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am.john

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Re: Set config timeout error
« Reply #6 on: July 15, 2018, 10:24:26 AM »

Have tried doing complete reset, but still no better. Seems to be that the controls for moving camera are the last to load within the app, depending how quick these load determines how quickly it times out. Some days better than others.
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