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Author Topic: Disabling microphone does not work  (Read 1300 times)

Eckinox

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Disabling microphone does not work
« on: May 12, 2018, 10:44:10 AM »

Hello,

I am using a camera DCS-960L with Firmware version 1.06.

Steps to reproduce the issue:
- Go on SETUP > Audio and Video > Audio Setup
- Uncheck "Microphone Enable"
- Click on "Save Settings"

Expected behaviour: The recorded videos should be without sound.

However, the videos continue to be recorded with sound, even after rebooting the device.
And when I go back to the Audio Setup, the Microphone Enable checkbox is still unchecked...

Is someone experiencing the same issue?
Thank in advance for your help.

Eckinox
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FurryNutz

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Re: Disabling microphone does not work
« Reply #1 on: May 13, 2018, 08:53:27 AM »

Link>Welcome!

  • What region are you located?

What Browser are you using?
I just disabled mine, then rebooted the camera and the microphone is unchecked. I used IE11x32 on Windows 7...


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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Eckinox

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Re: Disabling microphone does not work
« Reply #2 on: May 13, 2018, 10:59:32 PM »

Hello Furry,

Thanks for your answer.

I am located in Europe, Switzerland.
My problem is not the checkbox: the checkbox remains unchecked after unchecking it (which is the normal behavior).

The problem is that even if the checkbox is unchecked, the sound is still recorded in the video clips.
Both the ones sent by FTP and the ones recorded on the SD card. Both of them are based on Motion.

Eckinox
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GreenBay42

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Re: Disabling microphone does not work
« Reply #3 on: May 14, 2018, 01:41:47 PM »

I will ask a tech to test this.
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GreenBay42

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Re: Disabling microphone does not work
« Reply #4 on: May 14, 2018, 02:56:21 PM »

Unfortunately I currently do not have FTP or SD card but sending video clips via email has sound, but if I press record from the live view screen, the saved video does not have sound, so there definitely is a bug. A tech will test the sd card and hopefully ftp tomorrow.
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GreenBay42

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Re: Disabling microphone does not work
« Reply #5 on: May 15, 2018, 02:17:11 PM »

Issue has been replicated. Tech is sending a ticket (d-track) to headquarters.
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FurryNutz

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Re: Disabling microphone does not work
« Reply #6 on: May 15, 2018, 02:43:17 PM »

Thank you Sir.  ;)
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GreenBay42

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Re: Disabling microphone does not work
« Reply #7 on: May 16, 2018, 07:09:19 AM »

Engineers have replicated this issue and will work on a new firmware to fix. I will post here when I get it. I have no idea when.
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GreenBay42

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Re: Disabling microphone does not work
« Reply #8 on: May 18, 2018, 07:58:56 AM »

Unfortunately this cannot be fixed with a firmware upgrade. The enable/disable microphone is only for live viewing and recording from the live view screen. Motion detection will always record audio even if the mic is disabled.  The vendor stated this feature was by design.

 :o ::)
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FurryNutz

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Re: Disabling microphone does not work
« Reply #9 on: May 18, 2018, 10:52:24 AM »

 :-\
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