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Author Topic: Camera rendered useless after firmware update  (Read 3318 times)

Cece128713

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Camera rendered useless after firmware update
« on: January 22, 2018, 12:56:20 AM »

I have been using the OMNA 180 since August with no issues. In December I did the firmware 1.3 update via my iPhone omna app and it has not worked since. Solid red lights are showing on the device. I have tried using the reset button and unplugging the device for extended periods of time. I have also deleted the app and device from my HomeKit and tried starting over with it. This is an expensive product to not be able to use after only 6months time. Looking for alternative solutions. I called the 24/7 service number that was included in the box and was on hold forever with no one picking up.
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FurryNutz

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Re: Camera rendered useless after firmware update
« Reply #1 on: January 22, 2018, 10:19:07 AM »

What region are you located?
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email. If in the USA, there is 24/7 online chat support.
Let us know how it goes please.
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GreenBay42

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Re: Camera rendered useless after firmware update
« Reply #2 on: January 23, 2018, 07:51:57 AM »

If you did a hard reset (paperclip in the reset hole - hold for 10 seconds and release). If it is still solid red and not responding, you will need an RMA. You must call (877) 453-5465 for a replacement.
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CESTEVES

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Re: Camera rendered useless after firmware update
« Reply #3 on: June 05, 2019, 01:01:18 PM »

I bought my camera october last year, via apple store, it worked perfectly until today, that it requested me a firware upgrade.
Light is still red, no hard rest works. The thing is that I am in Argentina, and the Dlink support page, would not give me a support since i bought it a the US..... :-\
Should I send it back to the US in order te get my warranty ???
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FurryNutz

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Re: Camera rendered useless after firmware update
« Reply #4 on: June 05, 2019, 01:18:22 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information
We find that phone contact has better immediate results over using email.
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