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Author Topic: No push notifications by app  (Read 627 times)

daniele.grossi

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No push notifications by app
« on: June 18, 2017, 12:17:17 PM »

I have bought a DCS-5030L camera
I dont receive push notifications in my Iphone from App "My DLink Lite".
I have the last iOS updates on Iphone 6Plus and I have enable all the flag for receive push notifications in Settings of telephones
I receive email but I need push notifications in real time of the events.
Please help me.
Push notifications are enable also in the app settings.
Daniele Grossi - Italy
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S200304

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Re: No push notifications by app
« Reply #1 on: June 18, 2017, 07:20:59 PM »

I have this problem too, i have the DCS-932LB1 and i have notifications on, motion detection is on and i haven't gotten any motion notifications, i have walked in front to see if it would work, to test it, and nothing, please help with this!!. Thanks
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daniele.grossi

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Re: No push notifications by app
« Reply #2 on: June 18, 2017, 11:55:40 PM »

I give further details of settings:
I have received push notifications on my iPhone only the first day of setup of CAM.
I have updates firmware as requested of MyDLink website but problem persist. Recorder on SD Card it'ok, when Cam views movements and I received notifications by email. But gmail on iPhone mail app it's not in real time as push notifications  :(

So, I think that it's a DLink app problem...
Please share your experience!!!
Thank you very much
Daniele from Italy
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FurryNutz

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Re: No push notifications by app
« Reply #3 on: June 19, 2017, 10:35:38 AM »

This maybe a mydlink.com service issue. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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daniele.grossi

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Re: No push notifications by app
« Reply #4 on: June 19, 2017, 11:55:16 PM »

Yes,
I have contacted the regional support... I'm waiting for their reply.
I'll update you.
Thank you very much
Daniele
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FurryNutz

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Re: No push notifications by app
« Reply #5 on: June 20, 2017, 09:48:00 AM »

Let us know how it goes.  ;)
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daniele.grossi

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Re: No push notifications by app
« Reply #6 on: June 21, 2017, 06:19:47 AM »

So,
I have written to Italian support of DLink and i'm waiting for reply. Actually support's processing my case.
It's possible that app DLink Lite uses the so called "value add-services" of telephone providers.
Value-added services, also called "premium" or "content", are services that can be provided by telephone provider or even by proprietary content companies, via SMS, MMS or via fixed-line (WEB) or mobile (WAP) that you can activate, receive and / or enjoy on your Phone, Tablet or PC.
These are services such as logos, ringtones, horoscopes, weather, news, videos, wallpapers and (more junk stuff)...

This morning I have called my telephone provider and I have enabled, at the moment, these services... So I have received the push notification when my camera has readed a movement this afternoon.
I dont know that it's the solution, I'm monitoring the situation in the next days.
I wait the reply of DLink support.
I update you
Thanks for attention
Daniele

« Last Edit: June 21, 2017, 06:27:54 AM by daniele.grossi »
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FurryNutz

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Re: No push notifications by app
« Reply #7 on: June 21, 2017, 10:02:48 AM »

Thanks for the information and feedback. Seems like it could be a phone service issue. Let us know what D-Link support responds with, if any thing.
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tempura3000

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Re: No push notifications by app
« Reply #8 on: July 30, 2017, 10:39:53 PM »

I'm from Italy too and with the same problem with a DCS 5020L.

I've noted that the DLink Push Notifications completely stopped to work when I've activated the notifications by mail. Is it possible that this option disable push notification? I've the same iPhone (6Plus).

What kind of italy phone operator do you have?

So,
I have written to Italian support of DLink and i'm waiting for reply. Actually support's processing my case.
It's possible that app DLink Lite uses the so called "value add-services" of telephone providers.
Value-added services, also called "premium" or "content", are services that can be provided by telephone provider or even by proprietary content companies, via SMS, MMS or via fixed-line (WEB) or mobile (WAP) that you can activate, receive and / or enjoy on your Phone, Tablet or PC.
These are services such as logos, ringtones, horoscopes, weather, news, videos, wallpapers and (more junk stuff)...

This morning I have called my telephone provider and I have enabled, at the moment, these services... So I have received the push notification when my camera has readed a movement this afternoon.
I dont know that it's the solution, I'm monitoring the situation in the next days.
I wait the reply of DLink support.
I update you
Thanks for attention
Daniele
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FurryNutz

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Re: No push notifications by app
« Reply #9 on: July 31, 2017, 08:49:03 AM »

There was a maintenance period just last week so things may have changed. I recommend that you contact your regional D-Link support office and inquire about this issue.
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GreenBay42

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Re: No push notifications by app
« Reply #10 on: July 31, 2017, 02:02:28 PM »

I have forwarded this issue to the camera guys.
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FurryNutz

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Re: No push notifications by app
« Reply #11 on: July 31, 2017, 04:57:16 PM »

Thank you sir.  ;)
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