• December 05, 2019, 06:24:30 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: why i cannot login into DNA (dlink network assistant)?  (Read 2012 times)

psychedelique

  • Level 1 Member
  • *
  • Posts: 2
why i cannot login into DNA (dlink network assistant)?
« on: March 09, 2017, 01:15:44 PM »

bought a new switch (dlink dgs-1100-26), managed to get it working, other computers work through a wired connection, but i cannot connect to dna, for whatever reason. also, cannot see the other users in the dna software. also, cannot log in into the dna software, for whatever reason. i enter the user and the pass, but it says it's invalid. why?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47947
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: why i cannot login into DNA (dlink network assistant)?
« Reply #1 on: March 09, 2017, 01:36:35 PM »

What region are you located?
Did you download the latest version of the support site?
What version of Chrome are you using?

Checking with the user manual, can you see if there is any switch web UI access features for this model switch?
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

psychedelique

  • Level 1 Member
  • *
  • Posts: 2
Re: why i cannot login into DNA (dlink network assistant)?
« Reply #2 on: March 09, 2017, 01:45:06 PM »

region is romania.
gonna update the switch in a bit.
latest version of chrome (version 57)

yes, the web ui works fine, that's not the problem. i can log in to that without any issues. the thing is that DNA doesn't let me see all the people that are connected to the switch (i think this is what it's supposed to do). also, i cannot log in to the DNA software, it says that the user or password is wrong, even though i put in the exact credentials like on the web ui thingy.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47947
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: why i cannot login into DNA (dlink network assistant)?
« Reply #3 on: March 09, 2017, 01:52:33 PM »

Check after updating the switch, if the program still doesn't work right, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting